9420 East Independence Boulevard, Matthews, Charlotte, NC 28105, United States of America
#72 of 185 hotels in Charlotte
Guests' ChoiceBased on 184 hotel reviews
8.4Cleanliness
8.8
Comfort
8.8
Location
8.9
Facilities
8.5
Staff
8.9
Value for money
8.4
Free Wifi
9.0
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End of dialog contentReviewed: May 7, 2024
Christina
United States of AmericaSwim lessons given while kids were trying to enjoy pool, pool not heated and only one elevator
Staff friendly , location, clean, good breakfast options
Stayed in May 2024
Reviewed: April 5, 2024
Charles
United States of AmericaClean. Good breakfast
Stayed in April 2024
Reviewed: March 10, 2024
Marisa
United States of AmericaNothing. Breakfast ok but as expected
Easy to park felt safe. Welcoming staff
Stayed in March 2024
Reviewed: October 3, 2023
Alicia
United States of AmericaCould have been a better deal.
Clean and bright
Stayed in July 2023
Reviewed: October 2, 2023
April
United States of AmericaLittle to far from where we needed to be but that was my error. Great place and it worked out
Nice staff, clean hotel. Very comfortable beds
Stayed in October 2023
Reviewed: August 28, 2023
Lynda
United States of AmericaOne day, my first full day on the property, housekeeping knocked on my door. At that time I wasn’t ready and told them to come back later. I was out and about for a good portion of the day. However, there was no evidence that anyone came by when I returned.
I mostly had coffee. Maybe the time could be a little later so that late risers like self, can partake in more.
Stayed in August 2023
Reviewed: August 15, 2023
Kyllan
United States of AmericaVery clean and quiet
Stayed in August 2023
Reviewed: June 17, 2023
Sherrie
United States of AmericaBed and sheet’s extremely comfortable. Breakfast standard ok. Need better breads and pastries. A bit noist, thin walls. Wifi not so good. Staff lovely
Stayed in June 2023
Reviewed: May 31, 2023
Keith
United States of AmericaThe towels were not replaced and the trash was not emptied. We were easily given clean towels from the front desk.
The front staff was extremely helpful and courteous. the beds were comfortable and clean rooms.
Stayed in May 2023
Reviewed: May 5, 2023
Ann
United States of AmericaWe were pleased with our stay.
Didn’t have it
Stayed in May 2023
Reviewed: April 17, 2023
Tyrone
United States of Americaeverything was fine
it was clean
Stayed in March 2023
Reviewed: April 11, 2023
Natasha
United States of Americaeverything was good.
Stayed in March 2023
Reviewed: March 20, 2023
Markesha
United States of Americawasn’t nothing Idk like.
They have dove soap in the restroom.
Stayed in March 2023
Reviewed: September 22, 2022
Kathleen
United States of AmericaThe woman who checked us in had the most wonderful customer service skills. She acknowledged everyone waiting while giving the guest in front of her efficient service.
Stayed in September 2022
Reviewed: September 17, 2022
Ronald
United States of AmericaThe room bathroom the toilet paper dispenser was located to far from toilet. The food shop did not offer beer or wine. The breakfast could definitely be better, it was not good.
The hotel was just recently remodeled,
Stayed in August 2022
Reviewed: September 6, 2022
Linda
United States of AmericaAnts in the room
Stayed in September 2022
Reviewed: August 2, 2022
Arianna
United States of AmericaI got charged twice for the payment. Once in the hotel and also online
Stayed in July 2022
Reviewed: August 1, 2022
Phyllis
United States of AmericaThe shower in the room was leaking water all over the floor. Which made the floor slippery
Breakfast was very good
Stayed in July 2022
Reviewed: July 25, 2022
Kayla
United States of AmericaThat the pool closed so early
Breakfast and that they had drinks in the lobby
Stayed in July 2022
Reviewed: July 16, 2022
Barbara
United States of AmericaThe noise from the hallway and floor above us was quite loud.
The hotel was clean and nicely up to date. The staff were friendly and helpful. The location is convenient to Mint Hill.
Stayed in July 2022
Reviewed: June 16, 2022
Nancy
United States of AmericaBreakfast was fine. Those behind the desk were extremely cordial
Stayed in June 2022
Reviewed: May 31, 2022
Hazel
United States of Americathe elevators was down but that’s due to under construction. also wished they had a hot tub
Location was easy to get to kept very clean even under construction
Stayed in May 2022
Reviewed: April 12, 2022
Williemae
United States of AmericaHopefully, after the renovation things willl be better.
The llocation was currently under construction, Had I known I would have booked at a differnt location, The breakfast was cold and their was no microwave to warm my food. THE STAFF WAS GREAT!!
Stayed in March 2022
Reviewed: March 25, 2022
Deborah
United States of Americait’s was under renovation
the room and bed
Stayed in March 2022
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