The elevator was broken so we had to go up and down the stairs

It was nice

Stayed in February 2025

Our room was right next to a service room which had music blaring in it all night. The bed was not great but not horrible. The people staying in the room above us were slamming something on the ground all night. Between all that I didn’t not sleep well at all.

Lobby, room and pool were very clean. Breakfast was well stocked

Stayed in March 2025

The elevator was out and we were placed on the 3rd floor. Not thrilled about hiking up stairs located on the ends of the building then staying in the middle of the building... Also, noticed a parking charge on the bill after we left. $5 to park in the Hotel lot - 1st space in front of the door that was not accessible parking! This hotel is surrounded by several others and they all have their own parking areas... this was ridiculous. Normally, I would rate this hotel higher. it was very good on all other criteria but not thrilled with lack of communication on the broken elevator and parking charge.

Breakfast was very good. Liked the options and the staff did a great job keeping items filled/hot. Room was great, comfortable, spacious, clean.

Stayed in February 2025

A couple of things did not work in our room. But we were moved into another room.

Nice clean property. Indoor pool was great!

Stayed in February 2025

Hardwood floors and beds were noisey

Stayed in February 2025

Needs minor updating, more towels (2 wash rags for two ppl, need enough for night and morning), thin walls (next room banging on wall), smart TV would have been nice to stream our show.

Instant colors, large room, nice layout.

Stayed in February 2025

Indoor pool water was cold and the kids couldn't swim. Elevator was broke and we were told it was the previous weekend also..

Room was nice. Great location for an event we attended.

Stayed in January 2025

are assigned room was on the far side of the hotel far from the elevator. charged us for parking, thought it was free!

good part of Indy. breakfast was excellent

Stayed in December 2024

The internet didn’t work in my room. This was very frustrating. Bathrooms need to be updated, all of the fixtures and lights are corroding. That is not appealing.

Always appreciate the location. The staff was very engaged

Stayed in November 2024

Elevator didn’t work and stairwell was dirty

Location

Stayed in October 2024

Excellent

Stayed in September 2024

Room needs a serious renovation. Couldn’t get cold water from bathroom sink faucet. Requested extra towel but didn’t receive. Mattress was very uncomfortable. Shower curtain of self/contained shower didn’t reach floor so water went onto the bathroom floor. Slipcovered chair - tacky Elevator needs repair or replacement.

Good location. Well kept property. Spacious lobby and dining area.

Stayed in September 2024

This is why I shy away from staying at IHG properties and is typical of my experiences with IHG in the past: 1) The room was freezing when I walked in. I attempted to adjust the temperature but there was no way to turn off the fan, which was set on "continuous run". The only thing I could do was to raise the temp up to 72, which was about the right temp setting, but I had to listen to the fan all night long. Pressing "buttons" did nothing to turn off the fan. 2) The bed "creaked," which may not be a big deal, but it made this strange metallic sound! 3) There was no "cold" water. This was a first for me! The tap would only produce lukewarm water when turned to the cold side or hot water on the hot side. 4) The room curtains would not completely close. Normally, this would not have been a big deal, but I was on the first floor next to the parking area. Fortunately, I found a badge clip in my briefcase that I used to clip the curtain closed. 5) The right side door of the closet was unable to be opened. Not a problem for me, but I found that to be rather strange. 6) The shower curtain was too short so water pooled on the floor in front of the shower.

Typical "free breakfast" offerings. Nothing special, but adequate. Nice breakfast setting with comfortable chairs and tables. Property looked new and inviting. It is a nice location with easy access to Hamilton County and Indianapolis.

Stayed in August 2024

Room was small. Layout was poor. No chairs in room. Horribly cramped. Bed was old.

Stayed in July 2024

elevators broken noisy people all night in hallway

clean , newer

Stayed in July 2024

Bathroom Elevator was rickety. Scared to use it.

Location.

Stayed in July 2024

The elevator kept going out. Very frustrating There were no USB ports in rooms for charging things…only plugs. Wood furniture was worn out and dated

The Keurig coffee makers! The breakfast staff, the front desk attendants. The bright hallways. The layout of the rooms. The fresh towels and maid service. King sized pillows were awesome!

Stayed in June 2024

All

Did not care for

Stayed in June 2024

Very thin walls and ceilings and we had ants in our room

Staff were very friendly

Stayed in May 2024

Facility was nice the gentleman who checked us out was very friendly but the woman who checked us in was very short with me and when I tried to ask a couple questions she cut me off and sounded as if I interrupted her while she was in the middle of something else ,we get up to the room and the window had a huge crack going all the way across the window and a big chunk of the glass could of came out ,I called the front desk and it wasn't a concern for them they just said ok and hung up.

Stayed in May 2024

Immediate staff when I arrived was barely civil. Coffee tasted burnt. Elevator carpet had not been swept in years looked like.

Bed was fine

Stayed in April 2024

The bed was made from a very cheap and noisy material. The bed didn’t have very good stability and was cheaply made.

It was a clean site

Stayed in February 2024

I paid an extra 40 dollars for incidentals I believe that I am yet to receive a refund on. Could you please facilitate? Other than that everything else was fine with the facility.

Stayed in October 2023

Walks were thin. Could hear neighbors through walks beside us and above.

Convenient location. friendly desk staff

Stayed in September 2023