Reviews of Holiday Inn Express Flagstaff by IHG 2 stars
2320 East Lucky Lane, Flagstaff, AZ 86001, United States
Loading
Guests also reviewed these properties:
London, United Kingdom
Concón, Chile
Lihue, United States
Bendigo, Australia
Karlovy Vary, Czech Republic
Lisbon, Portugal
Leh, India
Kamenz, Germany
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewBeds are very comfortable clean room.
Our shower faucet was broken. Could not adjust temperature easily. We didn’t realize it until the morning when try to shower. I Did tell the front desk staff at checkout. Apologized but no discount or anything. Also did not like that they charged for Parking.
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewRoom was clean, staff was pleasant. Didn't have the breakfast as I had other plans, but in room coffee and tea were nice to have.
Bathrooms don't have fans. I asked someone at the front desk about this and was told "we don't allow pets or smoking, so there's no bathroom fans. While I appreciated the directness of the answer, it really wasn't logical. A bathroom fan should be considered a "must have" at any hotel.
Thank you for taking the time to tell us about your experience with Holiday Inn Express. I would like to extend you my most sincere apology for your recent experience with us. Your feedback is important to us to ensure that we continue to improve our service. We appreciate you sharing your concerns and we hope to perform beyond your expectations in the future. Sincerely, Liliana Arenas
Thank you for taking the time to tell us about your experience with Holiday Inn Express. I would like to extend you my most sincere apology for your recent experience with us. Your feedback is important to us to ensure that we continue to i… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe gym the hot tub the pool the breakfast
Being double charged for parking when I paid in full already.
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. The parking fees are not included in the rate as they are local fees.
Reviewed: 14 August 2025 · Stayed in July 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewClean and quiet.
NA.
Thank you for staying with us. Chris.
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewfree breakfast and clean room
Thank you for staying with us. Chris.
Reviewed: 20 July 2025 · Stayed in June 2025
Verified reviewReviewed: 12 July 2025 · Stayed in April 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewThe pool was heated, the beds and room feel clean and so cozy. Coffee and cocoa are available throughout the day! Ice is available!
Our sink was clogged - and yet the staff was so prompt in sending maintenance and the guy was super kind!
Thank you for staying with us.
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewVery clean up to date property
Liked everything
Thank you for staying with us.
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 4 July 2025 · Stayed in July 2025
Verified reviewGreat comfortable stay
I was double-charged even after I told registration it was booked and paid
Thank you for staying with and I hope that we resolved your billing issues
Reviewed: 1 July 2025 · Stayed in April 2025
Verified reviewReviewed: 26 June 2025 · Stayed in May 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewWell located.
The breakfast was limited. Not much for veggies. There's no complimentary water in the rooms.
Thank you for staying with us.
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 20 June 2025 · Stayed in June 2025
Verified reviewReviewed: 17 June 2025 · Stayed in May 2025
Verified reviewEverything I expect in a Holiday Inn Express. Clean, comfortable, spacious room. Decent breakfast.
Thank you for staying with us.
Reviewed: 14 June 2025 · Stayed in May 2025
Verified review