Reviews of Holiday Inn Express Hotel & Suites Fisherman's Wharf by IHG 3 stars
550 North Point Street, Fisherman's Wharf, San Francisco, CA 94133, United States
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewPerfect location!!!
Poor quality breakfast
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewIt was nice, clean and easy access to the wharf
My bed was not very comfortable and the breakfast selections were small
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewGreat location to all attractions in San Francisco Clean, Wi-Fi good, beds comfy, Breakfast Ok but very busy at certain times and have to wait for a table to get free Free coffee, tea and cold water in lobby
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewthe location is perfect if you visit as a tourist as the Hotel is literally 2 blocks from Fishermen's Warf and all the popular piers. There is also a city bus that stops around the corner, which will take you directly to the Golden Gate bridge. I also liked the fact that they offer parking (valet only, but can go in/out if needed) - but it was pretty pricy. Rooms were quet and clean. Breakfast had a good selection of hot and cold items and was very popular amongst guests.
it was 4 of us in the room and we all agreed that the pillows were way too hard. When I stay in different hotels they usuallly offer a choice of softer and harder pillows. We had no choice. we all had a neck pain after 2 days. I just praised the breakfast set up, but the coffee situation was a bit frustrating. The concept of machines grinding its own coffee for each cup is great, but pretty slow & one machine was broken both days, so there was always a line. Also (sorry to say that) the towels smelled kind of unfresh like they were not properly washed.
- Dear Dorota, thank you for staying with us at the Holiday Inn Express Fisherman Wharf San Francisco. We are glad to hear that you enjoyed your stay with us. We hope to see you again next time when you visit San Francisco.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewIt was clean it’s close to the
- Dear John thank you for staying with us at the Holiday Inn Express Fisherman Wharf San Francisco. We are glad to hear that you enjoyed your stay with us. We hope to see you again next time when you visit San Francisco.
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewSuper easy to walk to the wharf. We felt safe in this areas as two female travelers. Friendly staff, clean hotel!
Nothing!
Thank you for staying with us at the Holiday Inn Express Fisherman Wharf San Francisco. We are glad to hear that you enjoyed your stay with us. We hope to see you again next time when you visit San Francisco.
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewEverything is so clean
The valet doesn't always have someone there. Came out to leave and there was a sign that said back in 10 mins.
Thank you for highlighting our cleanliness! We sincerely apologize for the valet service issue; we are addressing it with the team to ensure it doesn't happen again. We hope to welcome you back!
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewNothing to fault at this location. Staff were friendly and accommodating at every interaction. Room was spacious and very comfortable. Location was well connected with local transportation. Coffee always available in the lobby is a nice touch.
- Dear Katherine, thank you for staying with us at the Holiday Inn Express Fisherman Wharf San Francisco. We are glad to hear that you enjoyed your stay with us. We hope to see you again next time when you visit San Francisco.
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewwalk distance to historic cable cars and fischerman's warf. Breakfast ok. Very nice employees! Clean. Comfortable beds. Room big enough to stay with 2 adults and 2 kids.
the passing tram was a little loud (underneath our window)
Dear Annika, thank you for staying with us at the Holiday Inn Express Fisherman Wharf San Francisco. We are glad to hear that you enjoyed your stay with us. We hope to see you again next time when you visit San Francisco.
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThe front desk staff was very professional and friendly. The valet service agents were great. I appreciated the number of functioning trolleys available for luggage.
The room gnats. The dining room had mosquitoes and other bugs, and I was bitten by something, and someone in my party's foot swelled up and was sore for two days and counting.
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewGood for a one night stay The rooms were of good size, the location is 10 mn away from the fisherman warf however walking to the fisherman warf was a bit shady this part of San Fransisco didn't look safe
the Staff were not helpful, i have booked two rooms for a respectively high price for an express hotel, and these two rooms were one king for me and the wife and two queens for my teenage kids and we ended up in one room king and the 2nd also king despite the fact that i have made the reservations one month earlier and i specified not in the requests but in the bed type for the room and on location they said it wasn't available so what is the point of making a reservation if you show up and it is not reserved as requested, the staff were rude in dealing with this so if my stay wasn't for one night i would have checked out immediateky
Thank you for providing us with the opportunity to address your concerns regarding your recent stay. We sincerely apologize for the frustration and inconvenience you experienced with your room assignment. We have investigated your reservation and can confirm that a request for a room with two queen beds was noted in your file. We truly regret that we were unable to fulfill this request upon your arrival. We would like to take this moment to clarify our policy, which is communicated at the time of booking through all channels, including third-party sites: While we make every earnest effort to honor all guest requests, specific room types and bed configurations—including rooms with two queen beds—are assigned based on availability at the time of check-in and are not guaranteed. This is a standard practice across the hospitality industry to manage our inventory effectively amidst unforeseen circumstances. We also apologize that our staff's communication regarding this matter fell short of our standards. They should have explained this policy with more empathy and professionalism. We are addressing this internally with our team to prevent a recurrence. Although we cannot guarantee room types, we deeply value your business and are disappointed that your stay was compromised. We hope to have the chance to welcome you back and provide a more positive stay in the future.
Thank you for providing us with the opportunity to address your concerns regarding your recent stay. We sincerely apologize for the frustration and inconvenience you experienced with your room assignment. We have investigated your reservat… Show more
Reviewed: 19 August 2025 · Stayed in July 2025
Verified reviewBreakfast and close to Pier 39.
High parking fees!
Hello Stephen, Thank you for your kind words about our breakfast and prime location near Pier 39! We also hear your feedback on our parking fees. We wish we could offer it for less, but our rates are in line with other secured parking options in this immediate tourist district. We hope the money you saved on transportation by walking to the pier helped offset the cost. We appreciate you staying with us and hope to see you again.
Hello Stephen, Thank you for your kind words about our breakfast and prime location near Pier 39! We also hear your feedback on our parking fees. We wish we could offer it for less, but our rates are in line with other secured parking opt… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewlocation and breakfast were good
view of an enclosed roof. A/C had no instructions; slept in jacket. rip off "Resort Fee" with no resort!
Dear Jerome, Thank you for taking the time to share your experience. We appreciate your compliments on our location and breakfast offerings. However, we are deeply concerned about the other aspects of your stay and sincerely apologize for the frustrations you encountered. Resort Fee: We understand your disappointment regarding this fee. It is designed to bundle the cost of amenities we provide to all guests, such as high-speed WiFi, 24/7 access to our fitness center with Peloton, concierge desk, in-room coffee, 24/7 lobby coffee/tea, extended parking hours, EV Charging stations, etc. We recognize that the term "resort fee" can be misleading, and we are actively reviewing how we communicate the value of these included amenities to ensure it is clearer to our guests at the time of booking. A/C Unit: We are sorry the instructions for the air conditioning were not available, leading to an uncomfortable night. We will immediately have our team check the unit in your room and ensure all future guests have clear, easy-to-follow instructions. The View: We apologize that your view did not meet expectations. As we have a variety of room types with different views, we are always happy to discuss available options at check-in whenever possible. Your feedback is invaluable to us as it highlights critical areas for improvement. We hope you would consider giving us another chance to provide a much better experience that reflects the true quality of our service.
Dear Jerome, Thank you for taking the time to share your experience. We appreciate your compliments on our location and breakfast offerings. However, we are deeply concerned about the other aspects of your stay and sincerely apologize for… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewLocation is phenomenal. Central to most tourist attractions. Walking distance to pier 39. Can park overnight until 6:00 PM next day and avoid the trouble of finding parking when traveling to nearby attractions. Room was clean. Breakfast offering is as expected from Holiday Inn Express. Beds were comfortable.
This particular location is expensive for the value. I would have much appreciated the transparency pricing upfront. There were resort fees that were not included in the original listing.
- Dear Tiffany, thank you for staying with us at the Holiday Inn Express Fisherman Wharf San Francisco. We are glad to hear that you enjoyed your stay with us. We hope to see you again next time when you visit San Francisco.
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewLocation and breakfast.
Higher price compared to other options. Parking is extra and should be included for the price. First time staying at the hotel, was not aware of valet parking only. The arrival was confusing and the valet attendant did not welcome us or explain the hotel is valet only. There was a lack of communication and direction from staff on arrival. The front desk attendants don't greet you, heads are mostly down. Anyone can walk in and out without a glance. There was a homeless man who peed in the front by the door and nobody gave him a second look.
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe cost of the valet parking is too expensive
- Dear Ian, thank you for staying with us at the Holiday Inn Express Fisherman Wharf San Francisco. We are glad to hear that you enjoyed your stay with us. We hope to see you again next time when you visit San Francisco.
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in July 2025
Verified review