Reviews of Holiday Inn Express & Suites Southern Pines-Pinehurst Area by IHG 3 stars
155 Partner Circle, Southern Pines, NC 28387, United States
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in June 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewPerfect location, friendly staff, extremely clean and comfortable. The staff was great and friendly. Check in and check out couldn’t have been easier. Everything was so clean and comfortable. Very big and spacious rooms. The breakfast was one of the best free breakfasts of any place we’ve stayed. There are several choices in the area, but I would definitely stay here again.
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewLocation, cleanliness, breakfast
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in June 2025
Verified reviewExcellent location close to all other amenities
Parking lot needs to be bigger
Thank you for your feedback! We're glad to hear you enjoyed our convenient location and found it close to everything you needed. We appreciate your comment regarding the parking lot. While space is limited, we’re always looking for ways to improve our guest experience and will keep this in mind for future planning. We hope to welcome you back again soon!
Thank you for your feedback! We're glad to hear you enjoyed our convenient location and found it close to everything you needed. We appreciate your comment regarding the parking lot. While space is limited, we’re always looking for way… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewLocation
It had an old smell in common area and room.
Thank you for your feedback regarding your recent stay. We’re sorry to hear that you experienced an unpleasant odor in the common areas and your room. This is not the standard we strive to uphold, and we will be addressing this with our housekeeping and maintenance teams immediately. Your comfort is important to us, and we appreciate you bringing this to our attention.
Thank you for your feedback regarding your recent stay. We’re sorry to hear that you experienced an unpleasant odor in the common areas and your room. This is not the standard we strive to uphold, and we will be addressing this with our hou… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewPool was nice but closed for maintenance during part of our stay.
Our room was by the weight room which was open 24 hours. People were in there banging around at 4am. Very little noise barrier so it woke us up.
hank you for your feedback. We're glad to hear you enjoyed the pool, though we apologize for the inconvenience caused by the maintenance during your stay. We’re also sorry to hear that noise from the fitness room disrupted your rest. We understand how important a good night’s sleep is and will review ways to better address sound insulation and minimize disturbances moving forward. Your comments are truly appreciated and help us improve the guest experience.
hank you for your feedback. We're glad to hear you enjoyed the pool, though we apologize for the inconvenience caused by the maintenance during your stay. We’re also sorry to hear that noise from the fitness room disrupted your rest. We… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewI liked the continental breakfast and the nice lady that checked us in. The room was much bigger than I expected, and the cleanliness of the room was well maintained.
I won't say I didn't like it but will say that some renovations and upgrade need to be done in the bathrooms and elevator.
Thank you so much for your kind words! We’re glad to hear you enjoyed the continental breakfast, had a positive check-in experience, and found your room spacious and clean. We also appreciate your honest feedback regarding the bathroom and elevator. We’re always looking for ways to improve, and your comments help guide our future updates. We hope to welcome you back again soon!
Thank you so much for your kind words! We’re glad to hear you enjoyed the continental breakfast, had a positive check-in experience, and found your room spacious and clean. We also appreciate your honest feedback regarding the bathroom and … Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewThe area
The price I went through Booking. Com and my price was one thing with them, and the hotel charged me something else
Thank you for reaching out. I understand your concern regarding the difference in pricing between Booking.com and what was charged at the hotel. Please note that when a reservation is made through a third-party site such as Booking.com, the rate displayed may not always include applicable taxes or fees, which are then added at the time of check-in or check-out, as noted in their terms. That said, I’d be happy to review your folio in detail to ensure everything was billed correctly. Please feel free to contact us directly or let us know if you'd like us to send a copy of your final receipt for review. We appreciate you choosing to stay with us and hope to welcome you again in the future.
Thank you for reaching out. I understand your concern regarding the difference in pricing between Booking.com and what was charged at the hotel. Please note that when a reservation is made through a third-party site such as Booking.com, th… Show more
Reviewed: 7 July 2025 · Stayed in June 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewRequested room service but Got NONE.
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewReviewed: 1 July 2025 · Stayed in May 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 18 June 2025 · Stayed in June 2025
Verified reviewLocation and breakfast very good
We stayed 4 nights. On night we got fresh towels, but beds were not made. Another day the beds were not made, and we had to ask for fresh towels.