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  5. Reviews of Spring Lake Inn & Suites - Fayetteville

Reviews of Spring Lake Inn & Suites - Fayetteville This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

103 Brook Lane, Spring Lake, NC 28390, United States of America

#7 of 7 hotels in Spring Lake

Guests' Choice

Review Score

Based on 285 hotel reviews

5.8

Score breakdown

  • Cleanliness

    6.6

  • Comfort

    6.6

  • Location

    7.3

  • Facilities

    6.2

  • Staff

    7.5

  • Value for money

    6.5

  • Free WiFi

    6.7

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 23, 2024

    7.0
    Just Saying..
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Very out dated Definitely needs some work. Water bugs were bad and parking lot was full of people hanging out.

    Everyone was very friendly and the bed was very comfy!

    Stayed in March 2024

  • Reviewed: April 19, 2024

    6.0
    Overall was good.
    • Leisure trip
    • Group
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    They were not serving breakfast at the time I was there

    Stayed in March 2024

  • Reviewed: February 22, 2024

    7.0
    Good for the price and purpose of my quick visit
    • Leisure trip
    • Solo traveler
    • Standard King Room
    • Stayed 2 nights

    A lot of garbage in common areas was overflowing and not taken out yet

    Staff were friendly and the room was nice

    Stayed in February 2024

  • Reviewed: February 8, 2024

    7.0
    Overrall it was a pleasant stay. I will be back.
    • Leisure trip
    • Solo traveler
    • Queen Room
    • Stayed 1 night

    The elevator didn't work.

    It was clean.

    Stayed in February 2024

  • Reviewed: January 22, 2024

    7.0
    Would stay again if the marijuana smell was cleaned up from the building
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Smelled like marijuana throughout the building, even in the room. Staff did not replace towels, just took the dirty ones we left outside the door.

    Location was appropriate for what we needed

    Stayed in January 2024

  • Reviewed: January 21, 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Free breakfast, false advertisements

    Location

    Stayed in January 2024

  • Reviewed: January 14, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The staff were amazing great customer service

    Stayed in December 2023

  • Reviewed: December 11, 2023

    6.0
    It was ok for the most part
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There was no hot water in the room when i took a shower

    The room was nice enough and the staff was very accommodating. Mrs. Ingram was phenomenal.

    Stayed in December 2023

  • Reviewed: October 29, 2023

    5.0
    Reservations need to be better and easy to get around.
    • Leisure trip
    • Solo traveler
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There was an issue with my hotel confirmation and the cleanliness of the tub was terrible because it had black stains in it until I wiped it.

    The hotel is in a good central location and the lobby was clean.

    Stayed in September 2023

  • Reviewed: September 8, 2023

    5.0
    Was okay for what I needed to visit my family member on my own. Would not stay there with my spouse.
    • Leisure trip
    • Solo traveler
    • Queen Room - Non-Smoking
    • Stayed 5 nights

    The facility had obviously let maintenance be an after thought. Some repairs that were done were not done with care and in a poor manner. It was obvious the business had recently lost or had its franchise pulled for being deficient.

    The breakfast consisted of tepid temperature coffee, yogurt, prepackage muffin, and a few frozen things you can heat in your microwave. Workers there seemed plesant.

    Stayed in September 2023

  • Reviewed: November 8, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Half the power went of in our room for twelve hours the said it would only be 2 hours

    Great value, great location ,big suite with large area in room with furniture for relaxing , service staff was very helpfull

    Stayed in November 2022

  • Reviewed: August 1, 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Pool was not open and jets did not work in tub which was disappointing .

    Very clean and friendly staff. I was compensated with a late checkout and a refund with no problem for some slight issues, which is much appreciated.

    Stayed in July 2022

  • Reviewed: June 6, 2022

    7.0
    i was pleased but a few things could’ve been better.
    • Leisure trip
    • Couple
    • King Room - Disability Access
    • Stayed 2 nights
    • Submitted from a mobile device

    the pool was closed but understandable. i love hotel breakfast but the continental hot breakfast wasn’t available. total bummer. there were guests who continuously allowed their dog to bark. just get up and take your dog outside. it was terrible. then people would gather in the hall and have conversations that could’ve been held in their rooms. Besides that it was ok.

    it was very convenient, the receptionist was very friendly and it was well lit.

    Stayed in June 2022

  • Reviewed: May 16, 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    we booked our room months in advance, 10 minutes before we checked in we got a call that our room type had been overbooked and we had to downgrade. breakfast was little to no option both mornings. there was no coffee, they were out if filters both days.

    the facility was clean. the staff was exceptional

    Stayed in May 2022

  • Reviewed: May 15, 2022

    5.0
    The facility was fairly priced.
    • Leisure trip
    • Solo traveler
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The bed was comfortable.

    Breakfast was very poor and no coffee. The location was close to my venue

    Stayed in May 2022

  • Reviewed: April 16, 2022

    7.0
    It was just ok. I expected a bit more.
    • Leisure trip
    • Group
    • Guest Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast would have been great. We booked 3 people in the room, but there were only 2 towels.

    We didn’t actually get breakfast. There was nothing there. The front desk person said their supply truck never showed up. Very disappointing. The staff was excellent. The room was nice.

    Stayed in April 2022

  • Reviewed: April 12, 2022

    7.0
    Great staff
    • Leisure trip
    • Family with young children
    • Guest Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    I enjoy my stay there will come again

    Stayed in April 2022

  • Reviewed: April 11, 2022

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast suck for the price of the room. A lot of noise and slamming doors. Fire alarm was active for about 15 minutes for no apparent reason. This is not Alexisis the mom

    Stayed in April 2022

  • Reviewed: March 23, 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    I paid for a jetted tub which I assumed was a jacuzzi tub but it was a regular small tub with jets that didn’t work.

    Stayed in March 2022

  • Reviewed: March 16, 2022

    5.0
    overall convenient location but would not stay there again due to lack of comfort.
    • Business trip
    • Solo traveler
    • Guest Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    the bed was a old school spring mattress. not comfortable at all. Bathroom had bugs on the floor crawling around.

    convenient location and staff was nice.

    Stayed in March 2022

  • Reviewed: March 10, 2022

    5.0
    Ok for a night but probably won’t stay again
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Our bed almost seemed broken at the foot of it. I sat on it to put my shoes on and almost ended up in the floor. There was also a weird stain in the middle of the sheet that was on top of the comforter on the bed. Since it wasn’t the comforter, we just took it off and the rest of the bedding looked fine. Our jetted tub (the main reason I booked that particular room type) also had no drain plug so we couldn’t use it. There was no one at the front desk when we went to check out this morning (granted, it was really early). We waited for about 10 minutes then just laid our room key on the counter near the computer screen where they would see it because we had to get on the road.

    It was quiet and I liked that it wasn’t right in the main road. The lady at the front desk when we checked in was super friendly. There is a nice breakfast area and business area in the front lobby.

    Stayed in March 2022

  • Reviewed: February 22, 2022

    6.0
    I'll stay here again
    • Business trip
    • Solo traveler
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast had a very limited selection.

    Convenient location, very quiet.

    Stayed in February 2022

  • Reviewed: February 20, 2022

    7.0
    It was just okay
    • Leisure trip
    • Family with young children
    • Guest Room with Two Queen Beds - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    The breakfast included is misleading. The breakfast consisted of coffee, yogurt, and a cookie

    location is closed to restaurants

    Stayed in February 2022

  • Reviewed: February 15, 2022

    5.0
    Fair
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The water was lukewarm /cold when took a bath and bath tub didn’t drain.

    Stayed in February 2022

Showing 1 - 25

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