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  5. Reviews of Holiday Inn Express & Suites Heath - Newark by IHG

Reviews of Holiday Inn Express & Suites Heath - Newark by IHG This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1405 Hebron Road, Heath, 43056, United States

#1 of 5 hotels in Heath

Guests' Choice

Review Score

Based on 191 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.6

  • Location

    8.8

  • Facilities

    8.3

  • Staff

    8.7

  • Value for money

    7.9

  • Free Wifi

    8.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: July 2, 2025

    9.0
    Would definitely recommend staying again
    • Couple
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Pool was closed

    Clean comfortable staff was good

    Stayed in July 2025

  • Reviewed: June 5, 2025

    9.0
    Wonderful Customer Service
    • Leisure trip
    • Travelers with friends
    • Room with Two Beds - Hearing Accessible - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The daytime front desk person (young lady with the beads) was absolutely amazing. She was so very helpful ! Please ensure that she is told how much we appreciate her !!

    Stayed in May 2025

  • Reviewed: May 24, 2025

    9.0
    Wonderful
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Facility was clean and comfortable. I know that prices these days have gone up I was there for my sister's funeral I needed to stay for three or four nights but at $187 a night I could not afford to do that.

    Clean comfortable facility.

    Stayed in April 2025

  • Reviewed: May 19, 2025

    8.0
    Comfortable overall.
    • Leisure trip
    • Group
    • Standard Queen Room with Two Queen Beds and Mobility Accessible Tub
    • Stayed 1 night
    • Submitted from a mobile device

    Highway noise

    Location to Denison.

    Stayed in April 2025

  • Reviewed: April 7, 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was not very good

    Stayed in April 2025

  • Reviewed: January 26, 2025

    7.0
    It was ok, but not exceptional.
    • Leisure trip
    • Family with young children
    • Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Sofa bed was very uncomfortable. We were expecting two rooms, like advertised. I requested a crib, that was never delivered.

    Stayed in January 2025

  • Reviewed: October 15, 2024

    9.0
    Nice place to stay
    • Leisure trip
    • Family with young children
    • Suite with Mobility Accessible Tub - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    For a newer facility there were a few unexpected issues. The luggage carts were both in bad repair with messed up wheels, the shower doors did not close properly, the doors were badly hung. The tops touched the frame but the bottoms were off by over an inch allowing water to spill on the floor during a shower.

    Nice town, friendly staff, clean rooms, comfy bed.

    Stayed in October 2024

  • Reviewed: October 15, 2024

    8.0
    Excellent service - it could have been cleaner.
    • Leisure trip
    • Solo traveler
    • Room with Two Beds - Hearing Accessible - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Hair in the bathroom. The floor in the room needed vacuumed. Also there were the same handprints on the interior of the elevator the days I was there.

    WOW! The front desk staff went the 2nd mile to help with comfort and needs. 5 stars +++. The breakfast was excellent as well as the lady who prepared the meal.

    Stayed in October 2024

  • Reviewed: August 20, 2024

    9.0
    My stay was simply wonderful and would recommend this place to anyone
    • Business trip
    • Solo traveler
    • Standard Queen Room with Two Queen Beds and Mobility Accessible Tub
    • Stayed 2 nights

    The only bad thing about the stay was the blind in my room was disabled or broken but I was on the second floor so it was not a huge issue.

    The breakfast was simply amazing, I had to tell my co workers about it because the hotel they were staying at charged a fee for breakfast. The room was very clean and comfortable. The location was perfect for our site training only 6 miles away. I will be staying here from now on for business trips. :)

    Stayed in August 2024

  • Reviewed: August 5, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    I reserved a king room and was given a double queen. I requested first floor and was put on third floor. When I asked about it, I was told that was all that was left at the time I checked in. I had made my reservation over a week before. I wasn't a walk-in. There was no apology nothing. It was very disappointing.

    The room was very comfortable and clean.

    Stayed in August 2024

  • Reviewed: July 30, 2024

    8.0
    Great room and amenities at a good price
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    It would be nice to have a streaming service such as Netflix or hulu instead of cable tv

    Large room. Comfortable beds. Hot shower.

    Stayed in July 2024

  • Reviewed: June 29, 2024

    7.0
    Comfortable but will not revisit. Corydon Indiana offered a far better breakfast on our return trip.
    • Leisure trip
    • Couple
    • Standard King Room with Accessible Tub - Mobility Access
    • Stayed 1 night

    breakfast, 2 kinds of sausage and no bacon at all, come on, I pay you $200.00+ for a room and end up with a biscuit and some eggs, not even any hash browns, because I am allergic to something in breakfast sausage. Pretty poor guys.

    neat and clean, nice people.

    Stayed in June 2024

  • Reviewed: June 26, 2024

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Front desk staff were very unfriendly.

    Stayed in June 2024

  • Reviewed: June 19, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Kim at check in made us feel right at home. Answered all questions and so very nice.

    Stayed in June 2024

  • Reviewed: May 28, 2024

    9.0
    Nice stay
    • Leisure trip
    • Group
    • Room with Two Beds - Hearing Accessible - Non-Smoking
    • Stayed 1 night

    Breakfast was tasty

    Stayed in May 2024

  • Reviewed: May 12, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The only thing that was a bit of an issue was the eating area. They only had a few seating areas for more than 4 people.

    I loved everything about this hotel. They had a larger variety of options for breakfast, everything was clean and the pool is heated.

    Stayed in May 2024

  • Reviewed: November 6, 2023

    9.0
    It was very nice. I will stay here again
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds and Mobility Accessible Tub
    • Stayed 2 nights

    I didn’t care for the fact that there weren’t any hooks/towel bars near the bathroom sink.

    The breakfast very good with several options available. The staff was courteous and helpful. The hotel was very clean and well maintained. I really liked the way the complementary toiletries were displayed and I liked that there was body wash instead of soap.

    Stayed in November 2023

  • Reviewed: August 22, 2023

    9.0
    Very happy with my stay, would highly recommend.
    • Business trip
    • Solo traveler
    • Standard King Room
    • Stayed 2 nights

    Be warned, this is quite off the grid so food options are a little limited, but I did have some joy with one app, the rest refused to work with a UK phone number which I was using.

    I was very happy with my stay here for a few nights for work. The hotel was great, rooms were comfy. Ace at front desk was incredibly helpful with my never ending queries, and was an absolute credit to the team. I wish more hotels had folks like that. The pool was a nice bonus too, and was empty when I was using it. The sweets at reception are dangerously morish.

    Stayed in August 2023

  • Reviewed: July 18, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The microwave oven in the room was broken, but the helpful man behind the desk heated our meals and would even have called the maintenance man on Sunday evening to bring a new one. So in the end, nothing to complain about...

    Staff was enormously helpful, the room was very nice and clean and it was very quiet at night. There was a nice indoor swimming pool.

    Stayed in July 2023

  • Reviewed: May 6, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds and Mobility Accessible Tub
    • Stayed 1 night
    • Submitted from a mobile device

    Just had a problem with checking in. Payment wouldn't go through. But the clerk Ace was fantastic.

    Everything was great. Clean and comfortable

    Stayed in May 2023

  • Reviewed: March 23, 2023

    8.0
    Very Good
    • Leisure trip
    • Group
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    they didn’t tell me they would put a $50 hold on my credit card that would then take 7-10 business days to be refunded

    very clean and employees were friendly

    Stayed in March 2023

  • Reviewed: February 22, 2023

    9.0
    Wonderful
    • Couple
    • Standard Queen Room with Two Queen Beds
    • Stayed 9 nights
    • Submitted from a mobile device

    N/A

    Staff,room,and facility,everything was exceptional. Variations in breakfast selections, hot(!) and cold was a welcome change. They applied my IHG points to my account even thought I used Booking com (another Express would not). Plan to stay here again.

    Stayed in January 2023

  • Reviewed: February 13, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Location is good and breakfast was good with a variety to choose from.

    Stayed in February 2023

  • Reviewed: February 8, 2023

    9.0
    Nice overnight stay. The property looks new and has a nice room layouts.
    • Business trip
    • Group
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    hair in shower

    Good room layout. Good breakfast.

    Stayed in February 2023

Showing 1 - 25

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