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Reviews of Holiday Inn and Suites Addison by IHG 3 stars

4355 Beltway Drive, Addison, TX 75001, United States

#10 of 21 hotels in Addison

Guests' Choice

Review score

Based on 147 hotel reviews

7.4

Score breakdown

  • Cleanliness

    7.7

  • Comfort

    7.5

  • Location

    8.4

  • Facilities

    7.5

  • Staff

    8.4

  • Value for money

    7.9

  • Free WiFi

    9.0

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Showing 1 – 25

  • Reviewed: 14 August 2025

    8.0
    I'll choose this hotel again
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The breakfast was really amazing, and the lady waitress was so nice

    Stayed in August 2025

  • Reviewed: 4 August 2025

    7.0
    I would recommend a stay here it was not bad but nothing over the moon. Very quiet hotel
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    I wish the breakfast was included each day and for the total amount of guest in the room. They young lady at the desk explained to me it was 1 voucher for 1-2 people no matter the amount of days of the stay. The drain in the bathroom was barely draining so maybe an inspection of the rooms.

    Location, it was overly busy and easy to get to things. And it’s pretty much get what you pay for. Breakfast was cooked very well. Tastes amazing.

    Stayed in August 2025

  • Reviewed: 7 July 2025

    8.0
    Nice and comfortable but interior of room is a bit dated
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Room was pretty small

    Friendly staff

    Stayed in July 2025

  • Reviewed: 25 June 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night

    All of the above!!

    We experienced a few racist situations while there. When the first incident occurred, we thought we would let it go, but then two more situations arose, and we realized it was happening consistently. First, we were told at 2:45 pm that our room wasn't ready but would be ready in 15 minutes. In the meantime, as we sat in the lobby, the young man at the counter checked in a Caucasian couple and gave them their keys and advised them where the elevator was. Then, when we checked out, everyone but us was asked, "How was their stay?" except us. We also went to the restaurant area and sat down as we were told, and we would be waited on. Two Caucasian guys came in after us, and they were waited on first. It took the cook coming out of the back to ask us if we had been waited on to get our order taken. Three incidents are too many; we will not stay here again.

    Stayed in June 2025

  • Reviewed: 12 May 2025

    8.0
    This hotel was one of the best hotels I’ve stayed at in Texas.
    • Leisure trip
    • Group
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    N/A

    We did not wake up in time for breakfast but the hotel staff was so friendly. The hotel was very clean and had that fresh clean smell. It was overall a great stay!

    Stayed in May 2025

  • Reviewed: 10 March 2025

    8.0
    Very good
    • Family with young children
    • Standard Queen Room with Two Queen Beds and Mobility Accessible Tub
    • Stayed 1 night
    • Submitted via mobile

    A/C didn’t work water pressure was horrible and water never got hot

    Nice location

    Stayed in March 2025

  • Reviewed: 3 February 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite
    • Stayed 2 nights
    • Submitted via mobile

    The ac stopped working but the second guy I notified came to fix it.

    The bed was extra comfortable. Ms. Linda was great to my family. The location was great for the function we were intending.

    Stayed in February 2025

  • Reviewed: 18 December 2024

    8.0
    Great price
    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Staff was friendly and beds were comfortable

    Stayed in December 2024

  • Reviewed: 7 October 2024

    6.0
    Got into the room.To take a shower water was everywhere.Couldn’t use the phone.Phone didn’t work.
    • Business trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The Atmosphere

    On a side street

    Stayed in October 2024

  • Reviewed: 15 July 2024

    7.0
    Addequay
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    I thought we had booked a double room but could have been my error

    Had much better breakfast at other holiday inns

    Stayed in July 2024

  • Reviewed: 24 August 2023

    8.0
    The weekend was well enjoyed I did get rest just make sure you accommodate peoples request!!
    • Leisure trip
    • Group
    • Standard King Room with Accessible Tub - Mobility Access
    • Stayed 1 night
    • Submitted via mobile

    They didn’t accommodate our request.

    How they cook your breakfast fresh in the morning, the rooms were very clean.

    Stayed in August 2023

  • Reviewed: 15 August 2023

    7.0
    Good
    • Business trip
    • Family with young children
    • Standard King Room with Accessible Tub - Mobility Access
    • Stayed 2 nights
    • Submitted via mobile

    Clean n cool environment. Staff is cooperative.

    Stayed in August 2023

  • Reviewed: 3 July 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast wasn’t free, I didn’t know that it would be charged to my room, all the times that I stayed here I thought it was included in my stay until I looked at my bank account.

    Location is great.

    Stayed in July 2023

  • Reviewed: 4 June 2023

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    the bed was very comfortable the room was clean except for it was dusty it just needs a good deep clean

    Stayed in June 2023

  • Reviewed: 20 February 2023

    8.0
    Welcomed, warm and slept well
    • Leisure trip
    • Group
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    Honestly, in my experience I can't say there was anything not to like

    The staff was very nice. They were very accommodating. Hotel was clean and amenities were filled

    Stayed in February 2023

  • Reviewed: 19 February 2023

    6.0
    It was alright except for the heat.
    • Leisure trip
    • Couple
    • One-Bedroom Suite with King Bed Mobility Access Tub - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The heat wasn’t working in the room. it was freezing. After booking in advance when we arrived after 3’o’clock our room wasn’t ready. so we waited , not long. There were only one entrance open.

    The lobby was very cleaned the Night auditor was nice. The price wasn’t to bad for a suite.

    Stayed in February 2023

  • Reviewed: 7 December 2022

    6.0
    None
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds and Mobility Accessible Tub
    • Stayed 5 nights
    • Submitted via mobile

    Room services

    Location

    Stayed in December 2022

  • Reviewed: 24 October 2022

    8.0
    Restaurant paradise
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    The back door got stuck so you could not get out. I feel that was a fire hazard

    Staff was friendly, rooms were clean, every restaurant you could possibly want was just around the corner

    Stayed in October 2022

  • Reviewed: 18 September 2022

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    no hot water the first night

    location and cleanliness

    Stayed in September 2022

  • Reviewed: 27 August 2025

    4.0
    The staff was great, but the room were unexceptional they were not clean.
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    The rooms were not clean, and I had to change room twice because of that

    The staff was great

    Stayed in August 2025

  • Reviewed: 31 July 2025

    5.0
    Passable
    • Business trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    I didn't like that my phone didn't work in the room. I didn't like that I asked for towels and they brought me an iron Also the air conditioner was making a noise most of the night so I really didn't get to sleep much did mention it to staff once and they kind of shugged it off Don't think I'll be staying there again.

    I like the breakfast.. Love the location And I really liked the woman taking the breakfast order she was very respectful very nice and took care of us perfectly!!

    Stayed in July 2025

  • Reviewed: 13 July 2025

    5.0
    Passable
    • Leisure trip
    • Couple
    • Standard King Room with Roll-in Shower - Mobility Accessible
    • Stayed 1 night
    • Submitted via mobile

    Mosquitoes were all over the room.

    Affordable

    Stayed in June 2025

  • Reviewed: 7 July 2025

    2.0
    Holiday Inn used to be my go to but this experience has changed my opinion
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite
    • Stayed 3 nights
    • Submitted via mobile

    Needs updating. Sofa bed was broke. When staff was advised they assigned a different room with the exact same problem. No other rooms were available so the uncomfortable couch was the only option for the night. We planned on staying at the property for 3 nights but promptly moved due to the circumstances.

    The location

    Stayed in July 2025

  • Reviewed: 23 June 2025

    4.0
    While the property is in a good location, and the staff was friendly, I would not stay here again due to malfunctioning
    • Business trip
    • Couple
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    The shower and coffee maker did not work in our first room. There was a very unpleasant smell on the third floor. The AC did not work in the exercise room. The couch in our second room was very uncomfortable and the AC was so loud it was hard to sleep.

    The staff were friendly and helpful

    Stayed in June 2025

Showing 1 – 25

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