Reviews of Holiday Inn and Suites Addison by IHG 3 stars
4355 Beltway Drive, Addison, TX 75001, United States
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe staff was great
The rooms were not clean, and I had to change room twice because of that
Thank you for taking the time to share your feedback. We’re glad to hear that our staff made a positive impression during your stay. However, we sincerely apologize for the cleanliness issues you experienced and for the inconvenience of having to change rooms more than once. This is not the level of service we strive to provide, and we will be addressing this with our housekeeping team to ensure improvements are made immediately. We truly value your comments and hope to have another opportunity to provide you with a much better experience in the future.
Thank you for taking the time to share your feedback. We’re glad to hear that our staff made a positive impression during your stay. However, we sincerely apologize for the cleanliness issues you experienced and for the inconvenience of hav… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThe breakfast was really amazing, and the lady waitress was so nice
Nothing
We thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Dallas-Addison. We are glad that you had a wonderful stay with us, and we wish to see you back. We are glad you had an amazing breakfast experience.
We thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Dallas-Addison. We are glad that you had a wonderful stay with us, and we wish to see you back. We are glad you had an… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewLocation, it was overly busy and easy to get to things. And it’s pretty much get what you pay for. Breakfast was cooked very well. Tastes amazing.
I wish the breakfast was included each day and for the total amount of guest in the room. They young lady at the desk explained to me it was 1 voucher for 1-2 people no matter the amount of days of the stay. The drain in the bathroom was barely draining so maybe an inspection of the rooms.
We thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Dallas-Addison. We are glad that you had a wonderful stay with us, and we wish to see you back. We are glad you had an amazing breakfast experience. The breakfast voucher is for the number of guests the room was booked for and is limited to two adults and children below 12 who eat for free. I hope you will give us a chance by staying with us again and we thank you once again for sharing your comments.
We thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Dallas-Addison. We are glad that you had a wonderful stay with us, and we wish to see you back. We are glad you had an… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewI like the breakfast.. Love the location And I really liked the woman taking the breakfast order she was very respectful very nice and took care of us perfectly!!
I didn't like that my phone didn't work in the room. I didn't like that I asked for towels and they brought me an iron Also the air conditioner was making a noise most of the night so I really didn't get to sleep much did mention it to staff once and they kind of shugged it off Don't think I'll be staying there again.
Thank you for your feedback regarding your stay. Our guest expectations are very important to us, and when we fall short, we take it very seriously and strive to correct the issues. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. However, we thank you once again for your kind remarks about our breakfast staff and your experience.
Thank you for your feedback regarding your stay. Our guest expectations are very important to us, and when we fall short, we take it very seriously and strive to correct the issues. While an apology will regrettably not alter the outcome of… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in June 2025
Verified reviewAffordable
Mosquitoes were all over the room.
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewFriendly staff
Room was pretty small
Dear Melynda, Thank you for choosing to stay with us at Holiday Inn & Suites Dallas-Addison, located at 4355 Beltway Drive, Addison, Texas 75001. We appreciate you taking the time to share your feedback with us. We’re thrilled you had a great overall stay at Holiday Inn, except you felt the room was not big enough. All our rooms are at least 300 plus square feet. Sincerely, Hotel Assistant General Manager.
Dear Melynda, Thank you for choosing to stay with us at Holiday Inn & Suites Dallas-Addison, located at 4355 Beltway Drive, Addison, Texas 75001. We appreciate you taking the time to share your feedback with us. We’re thrilled you had a… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewThe location
Needs updating. Sofa bed was broke. When staff was advised they assigned a different room with the exact same problem. No other rooms were available so the uncomfortable couch was the only option for the night. We planned on staying at the property for 3 nights but promptly moved due to the circumstances.
Dear Michelle, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you faced during your stay, particularly regarding the condition of the sofa bed and the lack of resolution after being moved to a second room. Your feedback is incredibly important to us, and we’re truly sorry that we fell short of providing the comfort and quality you expected—and deserved. It is our humble request to book the room that you need, as we didn't have two two-queen rooms available for those nights to upgrade you. We regret that we didn’t have the opportunity to make things right during your visit, but we hope you might consider giving us another chance in the future to provide the experience we aim to deliver to all our guests. Sincerely, Assistant General Manager
Dear Michelle, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you faced during your stay, particularly regarding the condition of the sofa bed and the lack of resolution after being mov… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewWe experienced a few racist situations while there. When the first incident occurred, we thought we would let it go, but then two more situations arose, and we realized it was happening consistently. First, we were told at 2:45 pm that our room wasn't ready but would be ready in 15 minutes. In the meantime, as we sat in the lobby, the young man at the counter checked in a Caucasian couple and gave them their keys and advised them where the elevator was. Then, when we checked out, everyone but us was asked, "How was their stay?" except us. We also went to the restaurant area and sat down as we were told, and we would be waited on. Two Caucasian guys came in after us, and they were waited on first. It took the cook coming out of the back to ask us if we had been waited on to get our order taken. Three incidents are too many; we will not stay here again.
All of the above!!
Thank you for taking the time to share your experience with us. We sincerely apologize that your visit did not meet expectations and for the impression you and your daughter received during your stay. Please know that we take all feedback seriously, especially when it involves perceptions of unequal treatment. It’s never our intention to make any guest feel unwelcome or overlooked. We strive to provide consistent service to everyone, and we regret that you felt otherwise. Regarding your check-in experience, we understand how frustrating it can be to wait for a room after a long trip. Our check-in time begins at 3:00 PM, and while some rooms may become available earlier, availability can vary based on the specific room type reserved. In your case, your room with two queen beds was not ready at 2:45 PM, while a different room type—a king room—became available shortly after. We understand how this could be perceived differently, and we apologize for any confusion. As for your dining and checkout experience, we are very sorry you felt your service was delayed or less welcoming. This is not reflective of the standard we aim to uphold, and we will be reviewing your comments with our team to ensure we are meeting the expectations of professionalism and fairness at all times. We’re happy to hear you had a positive experience with our restaurant cook and enjoyed the food, and we will be sure to pass along your kind words. Again, thank you for your feedback. We regret that your stay left you with this impression, and we hope you’ll consider giving us another opportunity in the future to provide the experience you deserve. -General Manager
Thank you for taking the time to share your experience with us. We sincerely apologize that your visit did not meet expectations and for the impression you and your daughter received during your stay. Please know that we take all feedback … Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewThe staff were friendly and helpful
The shower and coffee maker did not work in our first room. There was a very unpleasant smell on the third floor. The AC did not work in the exercise room. The couch in our second room was very uncomfortable and the AC was so loud it was hard to sleep.
Thank you for taking the time to share your experience. We’re truly sorry to hear about the multiple issues you encountered during your stay. From the non-working shower and coffee maker in your first room to the odor on the third floor and the issues with the AC—both in your room and in the exercise facility—it’s clear that we fell short in providing a comfortable and functional environment. We also apologize for the discomfort caused by the couch and noise from the AC unit in your second room. Your comments have been shared with our maintenance and housekeeping teams so that we can address these problems promptly. This is not the standard of quality we strive to deliver, and we regret that your stay was impacted in so many ways. We appreciate your feedback as it helps us improve, and we hope you’ll consider giving us another opportunity in the future to provide a much better experience.
Thank you for taking the time to share your experience. We’re truly sorry to hear about the multiple issues you encountered during your stay. From the non-working shower and coffee maker in your first room to the odor on the third floor an… Show more
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewReviewed: 31 May 2025 · Stayed in May 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewWe did not wake up in time for breakfast but the hotel staff was so friendly. The hotel was very clean and had that fresh clean smell. It was overall a great stay!
N/A
Dear Bush, Thank you for choosing to stay with us at Holiday Inn & Suites Dallas-Addison, located at 4355 Beltway Drive Addison, Texas 75001 United States. We appreciate you taking the time to share your feedback with us. We’re thrilled you had a great stay at Holiday Inn & Suites Dallas-Addison and enjoyed our clean, welcoming environment. Our friendly staff looks forward to seeing you again soon! Sincerely, Hotel General Manager. Holiday Inn & Suites Dallas-Addison.
Dear Bush, Thank you for choosing to stay with us at Holiday Inn & Suites Dallas-Addison, located at 4355 Beltway Drive Addison, Texas 75001 United States. We appreciate you taking the time to share your feedback with us. We’re thrill… Show more
Reviewed: 2 May 2025 · Stayed in April 2025
Verified reviewThe carpet was dirty and the staff was rude.
The room could have been cleaner.
Dear Dianne, Thank you for choosing to stay with us at Holiday Inn & Suites Dallas-Addison, located at 4355 Beltway Drive Addison, Texas 75001 United States. We appreciate you taking the time to share your feedback with us. We sincerely apologize for the cleanliness issues and the service you experienced during your stay at Holiday Inn & Suites Dallas-Addison. Your comments are important to us, and we will address them with our team to ensure a better experience for future guests. Sincerely, Hotel General Manager. Holiday Inn & Suites Dallas-Addison.
Dear Dianne, Thank you for choosing to stay with us at Holiday Inn & Suites Dallas-Addison, located at 4355 Beltway Drive Addison, Texas 75001 United States. We appreciate you taking the time to share your feedback with us. We sincere… Show more
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewReviewed: 17 April 2025 · Stayed in April 2025
Verified reviewReviewed: 10 March 2025 · Stayed in March 2025
Verified reviewNice location
A/C didn’t work water pressure was horrible and water never got hot
Dear Larry, Thank you for choosing to stay with us at Holiday Inn & Suites Dallas-Addison, located at 4355 Beltway Drive Addison, Texas 75001 United States. We appreciate you taking the time to share your feedback with us. We are glad you enjoyed the location, but we sincerely apologize for the issues with the AC and water pressure. Your comments are important to us, and we will address these concerns to enhance the experience for our future guests. Sincerely, Laura Hotel General Manager. Holiday Inn & Suites Dallas-Addison.
Dear Larry, Thank you for choosing to stay with us at Holiday Inn & Suites Dallas-Addison, located at 4355 Beltway Drive Addison, Texas 75001 United States. We appreciate you taking the time to share your feedback with us. We are glad… Show more
Reviewed: 8 March 2025 · Stayed in February 2025
Verified reviewEverything
N/A
Dear Kanisha, Thank you for choosing to stay with us at Holiday Inn & Suites Dallas-Addison, located at 4355 Beltway Drive Addison, Texas 75001 United States. We appreciate you taking the time to share your feedback with us. We’d love to hear more about your experience at Holiday Inn & Suites Dallas-Addison. Your input helps us improve, and we hope to welcome you back soon again at Holiday Inn & Suites Dallas-Addison. Sincerely, Laura Hotel General Manager. Holiday Inn & Suites Dallas-Addison.
Dear Kanisha, Thank you for choosing to stay with us at Holiday Inn & Suites Dallas-Addison, located at 4355 Beltway Drive Addison, Texas 75001 United States. We appreciate you taking the time to share your feedback with us. We’d love… Show more
Reviewed: 8 March 2025 · Stayed in March 2025
Verified reviewReviewed: 27 February 2025 · Stayed in January 2025
Verified reviewReviewed: 3 February 2025 · Stayed in February 2025
Verified reviewThe bed was extra comfortable. Ms. Linda was great to my family. The location was great for the function we were intending.
The ac stopped working but the second guy I notified came to fix it.
Dear Tamara, Thank you for choosing to stay with us at Holiday Inn & Suites Dallas-Addison, located at 4355 Beltway Drive, Addison, Texas 75001, United States. We appreciate you taking the time to share your feedback with us. We are glad that your concern was addressed and resolved and you had a great stay. We strive to enhance our guests' experience. Your input is valuable, and we will consider it for future improvements. We look forward to welcoming you back soon at Holiday Inn & Suites Dallas-Addison. Sincerely, Hotel General Manager. Holiday Inn & Suites Dallas-Addison.
Dear Tamara, Thank you for choosing to stay with us at Holiday Inn & Suites Dallas-Addison, located at 4355 Beltway Drive, Addison, Texas 75001, United States. We appreciate you taking the time to share your feedback with us. We are gla… Show more
Reviewed: 25 January 2025 · Stayed in January 2025
Verified reviewWould’ve liked a complimentary breakfast
Dear Lindsee, Thank you for choosing to stay with us at Holiday Inn & Suites Dallas-Addison, located at 4355 Beltway Drive, Addison, Texas 75001, United States. We appreciate you taking the time to share your feedback with us. We appreciate your suggestion regarding a complimentary breakfast, as we strive to enhance our guests experience. Your input is valuable, and we will take it into consideration for future improvements. We look forward to welcoming you back soon at Holiday Inn & Suites Dallas-Addison. Sincerely, Laura Hotel General Manager. Holiday Inn & Suites Dallas-Addison.
Dear Lindsee, Thank you for choosing to stay with us at Holiday Inn & Suites Dallas-Addison, located at 4355 Beltway Drive, Addison, Texas 75001, United States. We appreciate you taking the time to share your feedback with us. We appr… Show more