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  5. Reviews of Holiday Inn Express & Suites Jersey City - Holland Tunnel, an IHG Hotel

Reviews of Holiday Inn Express & Suites Jersey City - Holland Tunnel, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

180 14th Street, Jersey City, NJ 07310, United States of America

#7 of 32 hotels in Jersey City

Guests' Choice

Review Score

Based on 1055 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.6

  • Location

    8.1

  • Facilities

    8.5

  • Staff

    8.6

  • Value for money

    8.3

  • Free WiFi

    9.1

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 15, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Suite with Two Beds - Non-Smoking
    • Stayed 2 nights

    Breakfast was chaotic. The space is crowded, and there is no clear way to organize yourself/line up, etc.

    The location was convenient for getting in and out of the city. Parking was easy and the staff was very friendly.

    Stayed in May 2024

  • Reviewed: May 15, 2024

    8.0
    Would stay again
    • Leisure trip
    • Solo traveler
    • King Suite - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Clean, great bed, room serviced every day, 25 min walk to Hoboken

    Stayed in May 2024

  • Reviewed: May 7, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    In the room where the reception is, is also the room where you have breakfast. In the morning it wasn’t always possible to sit because there were too many people. Also there was no privacy for the people to ask a question at the reception. Everyone could overhear you what also happened when a customer came with a complaint.

    The hotel is very good for NY. The bed slept well and the room was very nice. The reception was available 24/7 and was very helpful.

    Stayed in April 2024

  • Reviewed: May 6, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Suite with Two Beds - Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    good value for the money. good location if you will stay outside Manhattan. 2 metro station near the hotel 10 and 15 min away. late night train could be an issue

    Stayed in April 2024

  • Reviewed: May 5, 2024

    8.0
    Worked out good!
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Continental breakfast

    Location

    Stayed in May 2024

  • Reviewed: April 30, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Suite with Two Beds - Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    Breakfast was a bit tricky. There weren’t enough tables for the guests, so you had to wait in line to get a table or a seat. Also the pancake machine was broken in the last days of our stay.

    Close proximity to PATH, light rail, busses to NY and also to a mall. Everything was near and the staff was super helpful.

    Stayed in April 2024

  • Reviewed: April 27, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Suite with Two Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Breakfast was too busy and no room to sit down

    Rooms whwre comfortable

    Stayed in April 2024

  • Reviewed: April 21, 2024

    8.0
    Very good clean big room for us. good location and train station into city just a 10 min walk
    • Leisure trip
    • Family with young children
    • Suite - Hearing Accessible
    • Stayed 7 nights

    Prefer seperate cold hot shower taps and a adjustable shower head

    It was ok typical USA style breakfast

    Stayed in April 2024

  • Reviewed: April 17, 2024

    9.0
    A great value family place to stay when visiting NYC
    • Leisure trip
    • Family with young children
    • Suite with Two Beds - Non-Smoking
    • Stayed 4 nights

    The breakfast area (in front of reception) is tiny - and not easy to find seats for a family around 9am (peak hour, I suppose?). It is asked by management not to stay there longer than 25 mins, but not sure if that is respected. As the hotel seems to be used mostly by families, tourists and not by business travallers, they should maybe adapt / extend the breakfast hours (currently until 9h30) or simply get more seats & tables during this time. The airco in the room is very loud when it works, we managed to find a way to switch it off, but not obvious how to regulate it. As the hotel is located in Jersey City, the flat airport fee of Manhattan taxis does not apply - and the Holland Tunnel to go towards Manhattan costs 18$ (to come here from Manhattan, it is free). Uber is still available though. (If you fly from JFK, you need to count 1.5-2 hours to get to the airport from here by car.)

    Great value for money, 5-10 mins walk to a big shopping center with restaurants (and you have some fast food even closer) , big Target supermarket, PATH station that takes 15 mins to get to the center of Manhattan. The receptionists (Roxanne, Oksana) were really kind and helpful. The room was functional, modern, in new state, correctly equipped, clean, spacious enough - it could easily accomodate our family of 5 incl a toddler. There is even a gym and a laundry room for guests in the hotel. If you come by car, parking is possible but you need to pay. However, it is possible to stop in their parking for the time of checking-in / out for free. Overall a great family place to stay when visiting NYC.

    Stayed in April 2024

  • Reviewed: April 15, 2024

    7.0
    Bit pricey (certainly parking), but nice stay conveniently close to the Big Apple.
    • Leisure trip
    • Group
    • Suite with View - Non-Smoking
    • Stayed 4 nights

    Did not enjoy the noisy neighbours, but did not report this, so that's on us. Additional price for parking was quite steep.

    Room was tidy, beds comfortable. Good breakfast, plenty choices. Rather nice view of the New York skyline, by day and by night.

    Stayed in April 2024

  • Reviewed: April 7, 2024

    8.0
    Good place to stay wen you went to visit New York
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Breakfast room small

    Staff members politely, breakfast, relatively near from path (train)

    Stayed in April 2024

  • Reviewed: April 5, 2024

    9.0
    Clean. Would recommend as walking distance to PATH
    • Leisure trip
    • Family with young children
    • Suite with Two Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Pull out mattress was thin (to be expected). Breakfast seating was minimal (but staff let us know to anticipate this when we checked in night before).

    Appreciated the flooring in the rooms—no carpet is a win for us due to cleanliness factor. Facility was very clean and staff was very accommodating. Appreciated available laundry.

    Stayed in April 2024

  • Reviewed: April 2, 2024

    8.0
    It is good value of money of you are on a holiday to NY, easy to find UBER/LYFT. very close to NY
    • Leisure trip
    • Family with young children
    • Suite with Two Beds - Non-Smoking
    • Stayed 3 nights

    Breakfast area is very small space and the rule of max 25 max to have breakfast Limited varaties, the sausages was always overcooked

    The receptionist was nice, House keeping was amazing, toiletries was very good brands and I like extra towels and sheets . also good high speed internet

    Stayed in April 2024

  • Reviewed: March 25, 2024

    9.0
    Pleasant.
    • Business trip
    • Solo traveler
    • Standard King Room - Non-Smoking
    • Stayed 3 nights

    Nothing, everything was fine.

    Overall very good value for the price. The staff was very attentive, variety in the breakfast, clean and comfortable room and convenient location, close to a Target, a Best Bay and the Newport Mall.

    Stayed in March 2024

  • Reviewed: March 24, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Suite with View - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Sofa mattress need to be changed, breakfast are good but plastic cutlery is big minus.

    Comfortable and spacious rooms, with two queen beds. Room was cleaned every day. Stuff was friendly and helpful all time. Location 5minites from PATH station

    Stayed in March 2024

  • Reviewed: March 22, 2024

    8.0
    I think this is a great hotel for the price!
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Mobility Access Tub/Non-Smoking
    • Stayed 3 nights

    THE HOT WATER! The sink and shower's hot water took too long to warm-up to a comfortable level. A night light installed in the bathroom would have made the 4:00am run to the bathroom less intrusive. We had to use the overheard and sink lights.

    available shopping within walking distance.

    Stayed in March 2024

  • Reviewed: March 21, 2024

    8.0
    Our stay in New York was very enjoyable!
    • Leisure trip
    • Group
    • Suite with Two Beds - Non-Smoking
    • Stayed 4 nights

    The only comment I have about our stay was the quality of the flip out bed/sofa. The mattress was really bad quality, really thin and I could feel the bed's springs underneath. Luckily, I'm a good sleeper - but I did feel like I had to sacrifice myself for my friends so they could sleep in the comfortable beds. So that would be the only thing I think they can improve on.

    Our stay was wonderful. Great location. Great value for money. Connection with New York city was amazing, using the Hoboken Path train. Staff was helpful and nice. We were allowed to leave our luggage after checking out so we could enjoy our last day in NY. So overall amazing experience and very happy I found this place.

    Stayed in March 2024

  • Reviewed: March 15, 2024

    8.0
    Hotel well located
    • Leisure trip
    • Family with young children
    • Suite with Two Beds - Non-Smoking
    • Stayed 4 nights

    The hotel is located along a very busy avenue (exit of Holland Tunnel), so ask for a room facing the opposite side if you don't want to hear the traffic all night long. Also, the breakfast is poor in choices and the dinner room is really too small to welcome hotel guests in the morning (We usually waited 10-15 minutes each morning to have a table).

    The price is really cheaper compare to Manhattan hotels. The rooms are rather large for a standard hotel, which was convenient for our family of 4. The hotel is located nearby amenities (mall, train) so it's quite convenient to reach downtown from this point.

    Stayed in March 2024

  • Reviewed: February 16, 2024

    8.0
    It was easy to locate and book.
    • Leisure trip
    • Group
    • Suite with Two Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Street parking.

    Room was comfortable and clean.

    Stayed in February 2024

  • Reviewed: February 5, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Suite with Two Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    We had no hot water in the bathroom either morning when trying to take a shower and the hotel wasn’t even full. They need to invest in larger hot water tanks that can handle the number of rooms and people that stay. Coffee maker in room barely worked or have all day coffee service in the lobby. Staff offered to move us but we chose to stay in the room as we would have had to pack everything up and we were ready to head to NYC to go seeing. Also offered to provide another coffee maker but we ended up fighting with ours.

    Beautiful decor and very clean. Great staff

    Stayed in February 2024

  • Reviewed: January 29, 2024

    7.0
    Good
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The garbage can was to small to fit garbage in. They should put more than two plastic cups in the bedroom.

    I liked the cleanses, and the breakfast in the morning, the work out room. The room had its wonderful necessaties. The bed was cozy.

    Stayed in January 2024

  • Reviewed: January 29, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room - Hearing Accessible - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The price

    The staff was kool a little pricey tho but I guess that’s just about everything these days

    Stayed in January 2024

  • Reviewed: January 23, 2024

    9.0
    Pleasant, clean + staff
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Mobility Access Tub/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Water and fresh single serve coffee creamer for making coffee in-room.

    Breakfast is of heathy choice, and area was kept clean.

    Stayed in January 2024

  • Reviewed: January 8, 2024

    8.0
    Very good and will book again.
    • Leisure trip
    • Family with young children
    • Suite with Two Beds - Non-Smoking
    • Stayed 5 nights

    The ladies at front desk are very nice and helpful. Breakfast is very good, I even don’t need to have a lunch. Location is very good, easy to go to the PATH station to NY. Our room is big but I am not sure whether it is enough to 42m*m, and the view is quite good.

    Stayed in January 2024

Showing 1 - 25

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