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  5. Reviews of Holiday Inn Express & Suites Muskegon - Grand Haven by IHG

Reviews of Holiday Inn Express & Suites Muskegon - Grand Haven by IHG This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

NB1744 Patriot Drive, Muskegon, 49444, United States

#4 of 12 hotels in Muskegon

Guests' Choice

Review Score

Based on 147 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.6

  • Location

    8.6

  • Facilities

    8.4

  • Staff

    8.6

  • Value for money

    7.7

  • Free Wifi

    7.4

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: September 2, 2025

    7.0
    Decent location and cost for one night.
    • Leisure trip
    • Solo traveler
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Quite noisy in hallways into the evening and thin walls. I heard a baby crying in the middle of the night so not the best sleep.

    Convenient access to depart to car ferry in am.

    Stayed in September 2025

  • Reviewed: August 30, 2025

    8.0
    Great location to stay by Spring Lake
    • Leisure trip
    • Couple
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Only issue is the entry doors to each room bang shut which can wake you up in the early morning hours. Mentioned issue to check out attendant.

    Great location to spring lake. Many shopping locations in the area. Facility very new and fresh

    Stayed in August 2025

  • Reviewed: August 22, 2025

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • Queen Suite with Two Queen Beds and Single Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The bathroom really wasn't clean . The sink had gunk under the faucet, and the floor was dirty.

    Close to park and other amenities

    Stayed in August 2025

  • Reviewed: August 18, 2025

    8.0
    We would stay here again.
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Lack of hot tub, lack of lots of normal size towels in room.

    Location. Lots of food options near by. Staff were incredible. Breakfast was good, but food needed to be refilled and wasn't when we were down there. Easy check in and check out. Very clean.

    Stayed in August 2025

  • Reviewed: August 12, 2025

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast for convicts, not for paying customers.

    Stayed in August 2025

  • Reviewed: July 25, 2025

    7.0
    Overall it was a great hotel. Pool was fun for the kiddo and breakfast was delicious. Sucks we couldn’t get any sleep or
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Single Sofa Bed - Communications Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    The ceilings/floors but be THIN. We were exhausted after a day at Michigan Adventure and ready for bed. It was at about 10:30, the people staying in the room above us starting stomping around which lasted until after midnight. The stomping began again at 5:40 and last all morning until about 10am.

    It was clean and everything was kept very nice. You could tell the people staying there were also enjoying their time there. Staff were friendly- especially the woman who worked the breakfast area!

    Stayed in July 2025

  • Reviewed: July 17, 2025

    9.0
    Better than expected
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Late checkout time is great!

    Breakfast was good but no yogurt or pancakes. Nice coffee bar

    Stayed in July 2025

  • Reviewed: July 8, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Pool was a bit small and dirty. Rust on water fountain.

    Very good location for meals and refueling.

    Stayed in July 2025

  • Reviewed: June 9, 2025

    8.0
    It was a pleasant, comfortable and quiet stay
    • Leisure trip
    • Solo traveler
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    No one cleaned my room during my stay although I and I had to ask for more towels.

    The front desk staff and continental staff were very friendly.

    Stayed in June 2025

  • Reviewed: May 31, 2025

    8.0
    Very Good
    • Couple
    • Standard Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    Breakfast and the room

    Stayed in May 2025

  • Reviewed: May 12, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 2 nights

    My only complaint was that we choose this hotel because it mentioned having streaming services (like Netflix) in the rooms. However, when we arrived, even though Netflix was an option on the remote, it kept saying it was unavailable whenever we clicked on it. The hotel staff informed us that they didn't have the correct remotes, so accessing Netflix in the room was unavailable. This was by no means a deal breaker on whether or not you should stay at this hotel, and I would stay here again without hesitation, but it was a bummer because my daughter and I were looking forward to bingeing some netflix over the weekend. We ended up going next door to Meijer and purchased an Amazon Firestick which worked perfectly for our plans.

    Breakfast was great. Location was near many restaurants and shops and not far from the expressway, making it easy to get to.

    Stayed in April 2025

  • Reviewed: May 8, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room - Hearing Accessible
    • Stayed 2 nights
    • Submitted from a mobile device

    The staff was exceptional! It was clean and well maintained.

    Stayed in May 2025

  • Reviewed: March 15, 2025

    9.0
    So pleasantly surprised with our stay. The room was spotless, surprisingly large, comfortable beds and everything you co
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Exceptionally clean and new, modern feel to the entire hotel.

    Stayed in March 2025

  • Reviewed: February 17, 2025

    8.0
    My stay was wonderful except for the dust which triggered my allergies.
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Single Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    My room was a bit dusty. My allergies were actually activated by the amount of dust in the room.

    The breakfast exceeded my expectations

    Stayed in February 2025

  • Reviewed: January 2, 2025

    7.0
    For the most part my stay was quite enjoyable. The staff was terrific!!
    • Family with young children
    • King Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    The bed was uncomfortable.

    The location of the property was perfect!! For the most part, this hotel was very clean and appealing!! The staff went over the top to ensure our stay was enjoyable. The breakfast was the best I’ve ever had at a hotel!

    Stayed in January 2025

  • Reviewed: January 1, 2025

    9.0
    It was nice
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The workout room was way too warm. Water of some sort would have been nice

    Located near stores and restaurants-some walking distance

    Stayed in December 2024

  • Reviewed: December 27, 2024

    8.0
    For a one night stay it was perfect
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    I’m handicap and my room door was very difficult to open. Carpeting was in the way I think

    Very good breakfast

    Stayed in December 2024

  • Reviewed: December 22, 2024

    8.0
    The hotel was comfortable,quiet, and relaxing.
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The gentleman at the customer service desk when we walked in at 6pm wasn't overly friendly. He made it feel not so welcoming. The pool area was small and very loud even with only a few people. Would have loved to have a hot tub.

    The breakfast was wonderful. Great assortment to choose from and the food was nice and hot. We were there with 2 kids and even saw many other families with children and yet our room was quiet and the hallway wasn't very noise.

    Stayed in December 2024

  • Reviewed: November 21, 2024

    9.0
    All in all we'd stay there again.
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 2 nights

    The fitness center could use a trash can and water source for drinking water. The TV had been removed so there was no way to catch up on news during a workout. Equipment was in great shape and adequate for a workout. Also, there was no way to regulate the temperature of the fitness center, and it was pretty hot in there.

    Breakfast was very good, and the staff members preparing and serving it were excellent.

    Stayed in November 2024

  • Reviewed: October 4, 2024

    9.0
    super comfortable and cozy!
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    some structure things such as not even tile in the br and can tell was poorly caulked and put together in bathroom.

    the room was very spacious and the bathroom was super nice! very good lighting in the bathroom and great breakfast!

    Stayed in September 2024

  • Reviewed: October 3, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel was newer and the room was spacious. The fitness center has actual dumbbells for multiple strength levels!

    Stayed in October 2024

  • Reviewed: August 19, 2024

    8.0
    Generally good, clean, handy location
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Hotel is new but looks like they hurried to finish build. Finishes not complete or cleaned up - I.e. grout and caulk smeared on trim in bathroom, stickers still on cabinets in bathroom, just generally seemed like it was missing finishing touches.

    Hotel was brand new, clean, in convenient location near retail + restaurants.

    Stayed in August 2024

  • Reviewed: August 11, 2024

    8.0
    Great place to stay; no worries
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Hearing Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Everything about the stay was good. Beds comfortable and clean. Staff was friendly , room and bathroom was clean. Breakfast was very good.

    Stayed in July 2024

  • Reviewed: July 1, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Single Sofa Bed - Communications Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    Convenient location

    Stayed in June 2024

Showing 1 - 25

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