Reviews of Holiday Inn Express & Suites - Phoenix North - Happy Valley, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
24655 North 23rd Avenue, Deer Valley, Phoenix, 85085, United States of America
#9 of 132 hotels in Phoenix
Guests' ChoiceReview Score
Based on 319 hotel reviews
9.0Score breakdown
-
Cleanliness
9.3
-
Comfort
9.4
-
Location
9.2
-
Facilities
9.3
-
Staff
9.2
-
Value for money
8.8
-
Free WiFi
9.2
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content-
Reviewed: April 11, 2024
Linda
United States of America1 review10“It was a wonderful stay.”- • Leisure trip
- • Family with young children
- • Leisure King Room - Non-Smoking
- • Stayed 7 nights
- • Submitted from a mobile device
Nothing. Exceeded my expectations it was pleasant and restful. Suited my special needs.
I felt safe. Staff was so kind and friendly towards me. I enjoyed every aspect of my stay.
Stayed in April 2024
-
Reviewed: December 28, 2023
Alan
United States of America1 review8.0“Overall very good. Would stay again and recommend to others.”- • Leisure trip
- • Solo traveler
- • Leisure King Room - Non-Smoking
- • Stayed 7 nights
- • Submitted from a mobile device
Cox TV guide listing is poor and missing some desired stations. Main stations (ABC CBS FOX NBC) among others were missing guide listing info.
Convenient location. Very good breakfast buffet. Nice and helpful staff. AC system worked well and user friendly design.
Stayed in December 2023
-
Reviewed: December 4, 2023
Evelyn
United States of America11 Reviews10“Just perfect!”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The rooms and service was phenomenal!
Stayed in December 2023
-
Reviewed: November 22, 2023
Arnold
United States of America2 Reviews10Exceptional- • Business trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Can't think of any such, it was all great.
A very pleasant helpful staff,especially the overnight counter person, very pleasant .
Stayed in November 2023
-
Reviewed: November 6, 2023
Luisa
Colombia36 Reviews4 helpful votes9.0“Excelente hotel”- • Business trip
- • Solo traveler
- • Leisure King Room - Non-Smoking
- • Stayed 6 nights
- • Submitted from a mobile device
Los espacios
Stayed in November 2023
-
Reviewed: October 3, 2023
Gloria
United States of America1 review10“The beds very comfortable and hug you to sleep.”- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds and Accessible Tub
- • Stayed 2 nights
Cannot think of any dislikes at this time.
Simple breakfast; good, nutritious. Outside eating a plus, although nearby busy roadway loud and a bit annoying. I like having a small refrigerator in the room for our small stuff that needed it. The shades in the room for privacy great especially that you could see what is going on outside.Cannot think of any
Stayed in September 2023
-
Reviewed: September 25, 2023
Cynthia
United States of America7 Reviews9.0Wonderful- • Leisure trip
- • Solo traveler
- • Leisure King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Very clean, friendly staff, enjoyed the pool and convenient location. Especially appreciate how well lit the parking lot is. Breakfast offering exceeded my expectations.
Stayed in September 2023
-
Reviewed: July 24, 2023
Foster
United States of America4 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The 117 degree heat!
Our room was immaculate!!! I requested that everything big cleaned top to bottom and housekeeping delivered! The gentleman that checked us in was fabulous too. I went shopping several times and dropped a new brush in the lobby and didn't realize it. The gentleman at the front desk saw it and called me thinking it was mine because he had seen me going in and out with shopping bags. I was so grateful he cared enough to call and see if that was my brush! This is the cleanest, friendliest Holiday Inn Express we'd ever stayed in and we've stayed in a lot across the nation!
Stayed in July 2023
-
Reviewed: July 22, 2023
Jesus
United States of America12 Reviews2 helpful votes10“Love it!!! We’ll come back!!!”- • Business trip
- • Couple
- • Leisure King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
There was nothing not to like
Super clean!!!
Stayed in July 2023
-
Reviewed: June 8, 2023
Ashton
United States of America14 Reviews1 helpful vote8.0“Really enjoyed our stay at this new property and thought the staff here was amazing”- • Leisure trip
- • Couple
- • Leisure King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
I thought it was over priced for what it was and the breakfast was terrible
Location is great. Staff was wonderful and it is very clean.
Stayed in April 2023
-
Reviewed: May 20, 2023
Susan
United States of America1 review10“Knowing we had a great place to stay after a day of sightseeing and activities was important to us.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 7 nights
- • Submitted from a mobile device
Knowing I would have a great hot breakfast to started my day was exceptional. The small variations each day was good. The cleanliness of the room and the entire facility was truly exceptional. The staff was very helpful. I enjoyed the gym, pool and the outdoor sitting areas every day. The pool towels are awesome. It was a Stayingcozy, comfortable place to relax and stay.
Stayed in May 2023
-
Reviewed: April 23, 2023
William
United States of America3 Reviews9.0“As expected.”- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 2 nights
- • Submitted from a mobile device
Housekeeping did not show despite telling housekeeper we were leaving. And they could clean room.
Fresh and efficient
Stayed in March 2023
-
Reviewed: April 17, 2023
Christine
United States of America7 Reviews9.0“Very pleased”- • Leisure trip
- • Family with young children
- • Leisure King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Close to Lowes or some business and could hear outside announcements over loudspeaker.
Very clean, comfortable bed.
Stayed in April 2023
-
Reviewed: April 10, 2023
Paula
United States of America1 review8.0Very Good- • Leisure trip
- • Couple
- • Leisure King Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
No hot tub. If I’d of known that if of probably picked a different facility.
Breakfast and the location were perfect.
Stayed in April 2023
-
Reviewed: April 10, 2023
Adelfa
United States of America10 Reviews10“Commendable”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
none
Everything
Stayed in April 2023
-
Reviewed: April 3, 2023
Troy
Canada2 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Standard Queen Suite with Two Queen Beds - Accessible
- • Stayed 11 nights
I was more than satisfied with the amenities and the stay, but definitely did not feel the room was worth $300 per night, especially considering we stayed for 12 nights.
The room was spacious. Cleaning was good and the breakfasts were good.
Stayed in April 2023
-
Reviewed: February 25, 2023
Reva
United States of America1 review9.0“excellent!”- • Couple
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
it was the cleanest hotel I have ever stayed in!
Stayed in February 2023
-
Reviewed: February 15, 2023
Erica
United States of America1 review8.0“Overall better than expected experience!”- • Leisure trip
- • Solo traveler
- • Leisure King Room - Non-Smoking
- • Stayed 4 nights
Personally, I like a hotel with a restaurant for convenience. I asked for new towels and they asked me to put out old towels for exchange. Which I did. They took my old towels but not leave new towels. But I did inform the front desk and they put some in my room when I was out.
Super clean. Friendly staff. Loved being in walking distance of a great deal of shopping and restaurants. They were helpful changing my booking to an early arrival. loved the blackout curtains.
Stayed in February 2023
-
Reviewed: January 15, 2023
Victoria
United States of America9 Reviews9.0“came in for a late check in from out of town and facility was amazing as usual, however around 12-1 at night we were wak”- • Leisure trip
- • Couple
- • Leisure King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
great location
Stayed in January 2023
-
Reviewed: January 10, 2023
Sheryl
United States of America19 Reviews2 helpful votes8.0“comfortable and met all our needs.”- • Leisure trip
- • Couple
- • Leisure King Room - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
No indoor pool and hot tub.
hot breakfast. close to shopping and good variety of restaurants. easy access to the freeway.
Stayed in January 2023
-
Reviewed: January 2, 2023
Bassma
United States of America2 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Leisure King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
nothing
everything
Stayed in January 2023
-
Reviewed: November 26, 2022
Michael
United States of America11 Reviews9.0“Loved the stay and the staff”- • Leisure trip
- • Couple
- • Leisure King Room - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
I wouldn't say I didn't like anything, there were a couple very minor issues. The guide on the TV always indicated a different show no matter what channel you tried to watch, probably a provider issue and not a hotel issue, and I'm not a fan of turkey sausage when they didn't have pork sausage, but that's it. Definitely not big problems and I didn't mind these things, not a big deal.
The hotel and room were very clean! Breakfast was good and every employee we ran across, from the front desk to housekeeping, were very friendly and accommodating! I've traveled quite a bit in my life, and this was easily one of THEE best hotel stays I've had! I stayed for a week so there was plenty of time to be displeased, but that was never the case. Extremely happy!
Stayed in November 2022
-
Reviewed: November 13, 2022
Emanuel
United States of America8 Reviews10“great experience”- • Leisure trip
- • Solo traveler
- • Leisure King Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
very clean, friendly stuff
Stayed in November 2022
-
Reviewed: November 12, 2022
Pamela
United States of America3 Reviews1 helpful vote10Exceptional- • Business trip
- • Couple
- • Standard King Room - Communication Accessible
- • Stayed 1 night
- • Submitted from a mobile device
clean
Stayed in October 2022
