Reviews of Holiday Inn Express & Suites - Redding by IHG 2 stars
2240 Hilltop Drive, Redding, 96002, United States
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Reviewed: 20 August 2025 · Stayed in July 2025
Verified reviewWhen we arrived we had no reservation. There were no rooms available at any of the Holiday Inn Expresses in the city
Having our reservation
Reviewed: 14 August 2025 · Stayed in June 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewClean, comfortable and convenient. Good breakfast. Nice indoor pool.
The queen beds seemed a bit smaller than average.
Thank you so much Heidi for the rating and review we truly appreciate you taking the time to do so. We always welcome and value any and all feedback. We hope to have back at the hotel real soon!
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewCentrally located
Pool had to much chemical in it and mattress was hard. Also I was also charged twice for 1 night.
Thank you so much Alex for the rating and review we truly appreciate you taking the time to do so. We always welcome and value any and all feedback. We hope to have back at the hotel real soon!
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewOur connecting room had a water leak and the floor was wet and the room smelled bad. We gave up the room. They offered a another one for the second night but it was on another floor. We said no just refund us for the room. They said they had to get a manager approval. Manager won't be in until Monday. So I don't know if I am going to get a refund. And the pancake maker did not work.
Sorry look above. Write it in the wrong place. Other than that it was a nice stay.
Thank you the rating and review we truly appreciate you taking the time to do so. We always welcome and value any and all feedback. We hope to have back at the hotel real soon!
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewStaff was super laid back and comfy. Everything was clean.
Some homeless wondering but not on the property at all.
Thank you so much Lewis for the rating and review we truly appreciate you taking the time to do so. We always welcome and value any and all feedback. We hope to have back at the hotel real soon!
Reviewed: 9 July 2025 · Stayed in May 2025
Verified reviewBreakfast was included and very good. Location right on a main road was very convenient; we had a wonderful dinner at the restaurant right next door.
Thank you so much for the rating and review we truly appreciate you taking the time to do so. We always welcome and value any and all feedback. We hope to have back at the hotel real soon!
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewThe staff was friendly
The room was dirty. Stains on sofa bed. Room wasn’t vacuumed well. Pancake machine wasn’t working. We booked the location specifically because it had EV charger but the chargers were all broken.
Thank you Linh for leaving us a review and rafting. We appreciate you taking the time to do so, we always welcome and value any and all feedback.
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewHad EV charger. Staff were friendly.
A set of EV charger was broken for long time it seems. It would not have been enough if there are more EVs. Pan cake maker was broken too. Rooms look old, TV doesn’t have YouTube or any other app.
Thank you for taking the time to leave us a rating and review, we truly appreciate you taking the time to do so. We always welcome and value any and all feedback.
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewLocation.
Carpet was very dirty. We were given handicap room. The swimming pool is indoor and the whole hotel was smelling.
Thank you for leaving us a rating and review! We truly appreciate you taking the time to do so, we always welcome and value any and all feedback. We are sorry for the inconveniences you experience during you stay with us, this is not the representation we want to have at our hotel, so we hope you return and see our improvements.
Thank you for leaving us a rating and review! We truly appreciate you taking the time to do so, we always welcome and value any and all feedback. We are sorry for the inconveniences you experience during you stay with us, this is not the re… Show more
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewThe bed was comfortable and clean and the room was spacious. Tricky getting onto the wifi but at least it stayed on. The coffeemaker, microwave and refrigerator worked and were clean. The included breakfast was standard fare and okay.
The night employee seemed like he was 'high'. The room reservation confirmation was for two queen beds. Upon the doors opening for the elevator it looked like a freight elevator - plain walls and dirty, poorly installed sheet vinyl floor. When we went to the room the keys didn't work and had to return to the front desk. When I told him the keys didn't work he asked how they didn't work. He rekeyed them, when we returned to the room and opened the door, the room was already occupied. Returned to the front desk again and we were then told they had no more rooms with two queens, they only had a king with a pullout or he offered a cancellation credit (not sure what that would be). The room key worked on the first try and upon entering noticed a strange odor - never figured it out. The bathroom was mostly clean but more detail should be used when cleaning it. The window roller shades worked okay, the sheer had a large tear and the solid shade was not very room darkening. When we checked out I spoke to the day employee who remembered the booking confirmation and I told her about the room being occupied. I asked to speak to the manager, who was not in and I was told they would call me - five days later and I still haven't heard from them.
Sorry David for the experience you had at our hotel this is not the representation that we want to have for our hotel. Our Manager is on maternity leave and is only responding through emails not all staff know about this form of communication for her. We apologize for the mix up of the rooms this is a continuous issue we have been having with our third party reservations we are looking into the issues but it is not resolved and we do apologize. We do the best that we can but we know that it can be frustrating. Sorry David
Sorry David for the experience you had at our hotel this is not the representation that we want to have for our hotel. Our Manager is on maternity leave and is only responding through emails not all staff know about this form of communicati… Show more
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewReviewed: 12 June 2025 · Stayed in May 2025
Verified reviewGreat Staff!
Hot in the lobby.
Thank you so much Jason for this awesome review and rating! We truly appreciate you taking the time to do so, we always welcome and value feedback from our guests. We hope that you return real soon Jason you are always welcomed here at the Hotel.
Thank you so much Jason for this awesome review and rating! We truly appreciate you taking the time to do so, we always welcome and value feedback from our guests. We hope that you return real soon Jason you are always welcomed here at the … Show more
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewReviewed: 7 June 2025 · Stayed in June 2025
Verified reviewEasy to get to from freeway
Very rude and unprofessional behavior from the front desk staff…both checking in and then checking out the next morning. Their automatic response to my simple requests were always a firm no. No effort was made to help the customer. The borrow line was they didn’t want to do any work. I will not be staying there again.
We are sorry Karen for the inconveniences you experienced during your stay with us this is not the representation that we want to have at our hotel. We know that it can be frustrating that our front desk staff can not give out receipts at the time of check out, but this is a rule implemented by the third parties you booked through. You and the third party have a finical agreement that we the hotel have nothing to do with.
We are sorry Karen for the inconveniences you experienced during your stay with us this is not the representation that we want to have at our hotel. We know that it can be frustrating that our front desk staff can not give out receipts at t… Show more
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewVery convenient location. Pet friendly. Reasonable cost.
Not enough luggage carts. Had to carry all that we had collected over a two week road trip into our rooms with no cart available even after the staff said they went up to the second floor to look there as well.
Thank you for leaving us this review and rating, we truly appreciate you taking the time to do so. We always welcome and value any all feedback. We sent this review to our higher ups so we can make the changes that you have stated in this review. We hope that you come back and stay with us again real soon that way you can see the changes we have made and see our improvements.
Thank you for leaving us this review and rating, we truly appreciate you taking the time to do so. We always welcome and value any all feedback. We sent this review to our higher ups so we can make the changes that you have stated in this r… Show more
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewSuper comfy and quiet, I got some good rem sleep, why can't every Hotel strive for this!?
Thank you so much Shane for this perfect review and rating! We truly appreciate you taking the time to do so, we welcome and value all feedback. We are so glad to hear you that you enjoyed your stay with us, you are always welcomed here at the hotel. We hope to have you back real soon!
Thank you so much Shane for this perfect review and rating! We truly appreciate you taking the time to do so, we welcome and value all feedback. We are so glad to hear you that you enjoyed your stay with us, you are always welcomed here at … Show more
Reviewed: 13 May 2025 · Stayed in May 2025
Verified reviewNice large room , all the comforts of home ! Loved it , Staff very professional and welcoming !
Thank you Alan and Kathy for the perfect review and rating! We appreciate you taking the time to do so, we welcome and value any and all feedback. We all loved having you guys stay with us, and we all look forward to your next stay, you both are awesome!
Thank you Alan and Kathy for the perfect review and rating! We appreciate you taking the time to do so, we welcome and value any and all feedback. We all loved having you guys stay with us, and we all look forward to your next stay, you bot… Show more
Reviewed: 3 May 2025 · Stayed in April 2025
Verified reviewok
Thank you Peter for leaving us a review and rating! We appreciate you taking the time to do so, we welcome and value any and all feedback. We hope to have back at the hotel real soon Peter
Reviewed: 30 April 2025 · Stayed in April 2025
Verified revieweverything
Thank you Heather for the perfect review and rating! We appreciate you taking the time to do so, we welcome and value any and all feedback. We all loved having you at the hotel, and we all look forward to your next stay!
Reviewed: 30 April 2025 · Stayed in April 2025
Verified reviewReviewed: 28 April 2025 · Stayed in March 2025
Verified reviewReviewed: 21 April 2025 · Stayed in March 2025
Verified reviewLocation
The side doors were all broken seemed like anyone could come in and out as the pleased. Didn’t feel that safe at night.
Thank you Judy for the review and rating, we truly appreciate you taking the time to do so. We always welcome and value all feedback, we are looking into the issues you addressed in your review. We do hope that you come back and stay with us so we can show you our improvements.
Thank you Judy for the review and rating, we truly appreciate you taking the time to do so. We always welcome and value all feedback, we are looking into the issues you addressed in your review. We do hope that you come back and stay with u… Show more
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewThe location and value was great.
The shower drain was very slow so water would puddle around your feet. Was not ideal.
Thank you Sarah for the review and rating! We truly appreciate you taking the time to do so, we always welcome and value all feedback. We are looking into the issues you addressed in your review, we hope that you come back and stay with us again real soon so you can see our improvements.
Thank you Sarah for the review and rating! We truly appreciate you taking the time to do so, we always welcome and value all feedback. We are looking into the issues you addressed in your review, we hope that you come back and stay with us … Show more