8222 City Base Landing , San Antonio, TX 78235, United States of America
#83 of 318 hotels in San Antonio
Guests' ChoiceBased on 217 hotel reviews
8.3Cleanliness
8.6
Comfort
8.6
Location
8.7
Facilities
8.5
Staff
8.8
Value for money
8.4
Free Wifi
6.1
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 18, 2024
Sheilah
United States of Americastaff not willing to add my IHG points, not as friendly, breakfast options/variety;
clean, good hotel with easy access to downtown
Stayed in April 2024
Reviewed: March 17, 2024
Khadijah
United States of AmericaThe bathroom was dirty and the bed was very hard.
Breakfast was great.
Stayed in December 2023
Reviewed: February 26, 2024
Jaime
United States of AmericaThe one thing that was a little frustrating was the laundry room. There is one washer and one dryer which is not out of the ordinary, but the machines seemed to be in disrepair with some functions not working on the dryer, and they are fairly out of date as quarters are required to operate. Where we have a good size family and stayed several days, laundry is pretty important otherwise everything else was great.
The room itself had fantastic natural lighting with many windows and felt plenty large for our family to spread out. The location is excellent as it is only minutes away from several large retailers, gas stations, restaurants, and freeway access. For any little thing we needed we could drive two minutes and have access to easy shopping. The area is also a well kept and safer feeling area of the south side of the city. Breakfast was a decent, standard continental breakfast with plenty of proteins, grains, and a pancake machine. The staff was all friendly and helpful. This is one of the cleaner hotels we have stayed in. Altogether we will likely stay here again the next time we are in San Antonio.
Stayed in February 2024
Reviewed: January 29, 2024
Scheree
United States of AmericaNA
Customer service experience
Stayed in December 2023
Reviewed: January 23, 2024
Jennie
United States of AmericaDim holding $50 and $50 out of my bank account to separatimes. And not telling me that they were going to do that. I don't believe in that I believe in if you mess up the room. Come up there and look if there's nothing wrong with it. Then you leave don't charge someone $50 and $50. And then tell him oh, it'll go back on your credit card. Some people don't have that. You might have charged somebody a late fee for. Making a bill paying it and didn't have the money in there. That's what I didn't like. So I'll probably never stay at a Holiday Inn again.
Stayed in January 2024
Reviewed: January 7, 2024
Catherine
United States of AmericaRoom layout
Breakfast
Stayed in January 2024
Reviewed: December 18, 2023
Dave
United States of AmericaThere were ONLY TWO USB ports in the entire room and NONE bedside! Access to the hotel from the main road, depending on what direction you are coming from, may require some creative driving, as there is no cross-over in the esplanade. While it is not impossible, it's just a pain, especially during periods of higher traffic.
Staff was friendly. Facility was clean. Coffee was good. Plenty of channels on the TV, although, I wish they would print the channel guide a little larger. Usually, nice and quiet.
Stayed in December 2023
Reviewed: December 11, 2023
Ana
United States of AmericaWould have liked to been made aware at time of booking of the $75 pet fee instead of at check in.
Breakfast was amazing, eggs, sausage, oatmeal, cereal, yogurt, pancakes, sweets, the whole spread. Juices weren’t watered down, coffee was great.
Stayed in December 2023
Reviewed: October 31, 2023
Ivette
United States of AmericaN/A
Love the stay!
Stayed in September 2023
Reviewed: August 23, 2023
Wright
MexicoAll good
Nice room, very nice staff, good location.
Stayed in August 2023
Reviewed: August 2, 2023
Michele
United States of AmericaBright - cheerful and clean - great breakfast - consistently good hotel - I always try to book IHG
Stayed in July 2023
Reviewed: August 2, 2023
Eero
FinlandEverything was a bit outdated and lacking.
The beds were great. I could easily sleep 12 hours on them if I needed to.
Stayed in June 2023
Reviewed: April 3, 2023
England
United States of AmericaThe only thing I didn’t like was I didn’t see biscuits or gravy for breakfast, besides that everything was good!
it was fairly clean, and quite.
Stayed in April 2023
Reviewed: February 20, 2023
Maknojia
United States of Americaneeds clean restrooms especially toilet seat.
Stayed in February 2023
Reviewed: January 1, 2023
David
United States of American/a
convenient and friendly staff
Stayed in January 2023
Reviewed: November 29, 2022
Cindy
United States of Americano complaints
quiet and clean
Stayed in November 2022
Reviewed: November 28, 2022
Careli
United States of AmericaThe location was great and so was the breakfast
Stayed in November 2022
Reviewed: November 11, 2022
Nancy
United States of AmericaNo complaint at all everything was great
Room were fantastic, front desk very friendly,
Stayed in November 2022
Reviewed: September 23, 2022
Lisa
United States of AmericaLove the pool andthe breakfast was a delight..
Stayed in August 2022
Reviewed: June 27, 2022
Robert
United States of AmericaThe bed was too thin.the hot tub was cold, biscuits at breakfast would have been nice.
Size of the room was good, the breakfast was great. I liked the pancakes the egg and cheese omelette as well as the bacon and sausage. the staff was friendly and helpful. The location was great lots of stores and places to eat. The pool was a good size.
Stayed in June 2022
Reviewed: June 26, 2022
Emily
United States of Americaclean fresh
Stayed in June 2022
Reviewed: March 1, 2022
Kim
United States of AmericaFront Desk clerks could use some PR Training
The housekeeping staff was great!
Stayed in February 2022
Reviewed: December 13, 2021
Batch
United States of AmericaCould hear muttled conversations outside the room at the elevator
Location is in a great area. Breakfast was basic
Stayed in December 2021
Reviewed: December 2, 2021
Denis
United States of AmericaThe bed was too stiff
Great location!!
Stayed in December 2021
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