Reviews of Holiday Inn Express Hotel & Suites Savannah Midtown by IHG 3 stars
11325 Abercorn Street, Savannah, GA 31419, United States
Loading
Guests also reviewed these properties:
Boston, United States
Marrakech, Morocco
Hagerstown, United States
Larnaka, Cyprus
Vallejo, United States
Poděbrady, Czech Republic
Marrakech, Morocco
Pontianak, Indonesia
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe breakfast was the most selection I’ve ever seen at a hotel. The staff were the friendliest. They greeted me everytime I entered or exited.
Nothing
Virginia, Thank you for your feedback! We're delighted to hear you enjoyed the extensive breakfast selection and found our staff to be friendly and welcoming. We aim to provide a positive experience for all our guests. Sincerely, Ezekiel Farnsworth Operations Manager z.farnsworth@idealhosp.com
Virginia, Thank you for your feedback! We're delighted to hear you enjoyed the extensive breakfast selection and found our staff to be friendly and welcoming. We aim to provide a positive experience for all our guests. Sincerely, Ezek… Show more
Reviewed: 18 August 2025 · Stayed in May 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewBreakfast was great. Love the variety
The pool was dirty…. Three dead frogs in the pool. The floor in the room was sinking , the tile was loose when you first enter the room . The shower lost pressure at times and the faucet was loose. It was crusty under the fixtures. There was popcorn and chips under the bed.
Tanya, Thank you for your feedback! We appreciate you highlighting the positive aspects of your breakfast experience. However, we sincerely apologize for the issues you encountered with the pool cleanliness, the condition of your room's flooring, shower pressure, and overall cleanliness. We will address these concerns with our maintenance and housekeeping teams immediately to ensure these issues are resolved and to prevent similar occurrences in the future. We value your business and hope to have the opportunity to provide you with a much-improved experience in the future. Sincerely, Ezekiel Farnsworth Operations Manager z.farnsworth@idealhosp.com
Tanya, Thank you for your feedback! We appreciate you highlighting the positive aspects of your breakfast experience. However, we sincerely apologize for the issues you encountered with the pool cleanliness, the condition of your room'… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewthe responsiveness of the hotel to the personal request; comfortable bad; good water pressure in the shower; pleasant workers; delicious coffee in the lobby; free parking;
hotel turned out to be quiet old, especially carpets with multiple stains; breakfast ending a bit too early; could use better airfreshners;
P, Thank you for your feedback! We appreciate you highlighting the positive aspects of your stay, such as our responsiveness to your requests, the comfortable bed, good water pressure, pleasant workers, delicious lobby coffee, and free parking. We also acknowledge your comments regarding the age of the hotel, particularly the carpets, the breakfast hours, and the need for better air fresheners. We are actively updating those issues you have pointed out and we hope to welcome you back soon in order to experience them! Sincerely, Ezekiel Farnsworth Operations Manager z.farnsworth@idealhosp.com
P, Thank you for your feedback! We appreciate you highlighting the positive aspects of your stay, such as our responsiveness to your requests, the comfortable bed, good water pressure, pleasant workers, delicious lobby coffee, and free par… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewNo couch linen. Need eggs w/o omelette.
Coffee, comfy bed
Candace, Thank you for taking the time to leave a review, we truly appreciate it when guests take the time because it allows us to improve and gives us encouragement. So thank you again! We hope to welcome you back soon. Sincerely, Ezekiel Farnsworth Operations Manager z.farnsworth@idealhosp.com
Candace, Thank you for taking the time to leave a review, we truly appreciate it when guests take the time because it allows us to improve and gives us encouragement. So thank you again! We hope to welcome you back soon. Sincerely, Ezekiel… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewExcellent, great staff
Christine, Thank you for your positive feedback! We're delighted to hear you had a great experience with our staff. Sincerely, Ezekiel Farnsworth Operations Manager z.farnsworth@idealhosp.com
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewConvenient and very clean
Dear Tonia, Thank you for taking the time to share your experience with us. We’re truly sorry to hear about your father-in-law’s hospitalization and hope he is doing much better now. We’re glad our location provided some convenience during a difficult time, and it’s wonderful to know that you found our staff friendly and the hotel clean and comfortable. Your kind words mean a lot to our team. Please don’t hesitate to reach out if there’s anything we can do for you in the future. We’d be honored to welcome you back under better circumstances. Warm regards, Argel Paredes General Manager Holiday Inn Express & Suites - Savannah Midtown
Dear Tonia, Thank you for taking the time to share your experience with us. We’re truly sorry to hear about your father-in-law’s hospitalization and hope he is doing much better now. We’re glad our location provided some convenience durin… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewvery clean and quiet
a/c unit has carpet wet by window
Dear Earnest, Thank you for sharing your feedback with us. We're glad to hear you found the room clean and quiet. It’s always our goal to provide a comfortable and restful stay. We also appreciate you bringing the issue with the A/C unit and carpet to our attention. We’ve addressed this with our maintenance team to ensure it’s promptly resolved. Your comments help us improve, and we hope to welcome you back for an even better experience next time. Warm regards, Argel Paredes General Manager Holiday Inn Express & Suites - Savannah Midtown
Dear Earnest, Thank you for sharing your feedback with us. We're glad to hear you found the room clean and quiet. It’s always our goal to provide a comfortable and restful stay. We also appreciate you bringing the issue with the A/… Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewThe hotel was a great value for a late night stop and very very clean. The breakfast was okay. Loved the dove products in the bathroom.
I can’t really think of anything I didn’t like
Melissa, Thank you for your positive review! We're so glad you found our hotel to be a great value and appreciated the cleanliness. We're also happy you enjoyed the Dove products. We appreciate your feedback about the breakfast and will use it to improve. We hope to see you again soon! Sincerely, Ezekiel Farnsworth Operations Manager z.farnsworth@idealhosp.com
Melissa, Thank you for your positive review! We're so glad you found our hotel to be a great value and appreciated the cleanliness. We're also happy you enjoyed the Dove products. We appreciate your feedback about the breakfast and… Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewModern and all the things were there.
The room smelled of pot and the TV wouldn't work
I'm sorry to hear that your experience was affected by the smell of pot and a malfunctioning TV. We've investigated previous guests and regret their inconsiderate behavior. We strive to provide a comfortable and modern environment for all our guests. Sincerely, Ezekiel Farnsworth Operations Manager z.farnsworth@idealhosp.com
I'm sorry to hear that your experience was affected by the smell of pot and a malfunctioning TV. We've investigated previous guests and regret their inconsiderate behavior. We strive to provide a comfortable and modern environment f… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in June 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewThe air conditioning was leaking water, which made the carpet wet, and the carpet was also dirty.
We're so sorry about the leaky A/C and the carpet damage it caused! To help avoid this happening again, we suggest adjusting your room temperature as needed instead of leaving the A/C running non-stop. Thanks for your understanding! Sincerely, Ezekiel Farnsworth Operations Manager z.farnsworth@idealhosp.com
We're so sorry about the leaky A/C and the carpet damage it caused! To help avoid this happening again, we suggest adjusting your room temperature as needed instead of leaving the A/C running non-stop. Thanks for your understand… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewclean
thin walls, loud stomps overhead
Dear Ms. Kellie, Thank you for your review. We appreciate your feedback, which helps us identify areas for improvement and recognize our dedicated staff. We value your business and hope to welcome you back soon. Sincerely, Ezekiel Farnsworth Operations Manager z.farnsworth@idealhosp.com
Dear Ms. Kellie, Thank you for your review. We appreciate your feedback, which helps us identify areas for improvement and recognize our dedicated staff. We value your business and hope to welcome you back soon. Sincerely, Ezekiel Farnswo… Show more
Reviewed: 19 July 2025 · Stayed in June 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewAccess to everything very clean staff was amazing
Ms. Bonnie, Thank you for your 10/10 review! We appreciate you taking the time to share your experience. Your feedback encourages our team and helps us maintain best practices. We hope to see you again soon! Sincerely, Ezekiel Farnsworth Operations Manager z.farnsworth@idealhosp.com
Ms. Bonnie, Thank you for your 10/10 review! We appreciate you taking the time to share your experience. Your feedback encourages our team and helps us maintain best practices. We hope to see you again soon! Sincerely, Ezekiel Farnswo… Show more
Reviewed: 18 July 2025 · Stayed in June 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewThe breakfast was great
The price was too darn high
Juanetta, Thanks for sharing your thoughts with us! We're sorry to hear that your stay wasn't perfect. We really appreciate you choosing us, and we hope to have another chance to make your next visit even better. We're so glad you enjoyed some parts of your time with us, and we can't wait to see you again! Sincerely, Ezekiel Farnsworth Operations Manager z.farnsworth@idealhosp.com
Juanetta, Thanks for sharing your thoughts with us! We're sorry to hear that your stay wasn't perfect. We really appreciate you choosing us, and we hope to have another chance to make your next visit even better. We're so glad … Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified review