Reviews of Holiday Inn Express Hotel & Suites Tampa-USF-Busch Gardens by IHG 2 stars
2807 East Busch Boulevard, Tampa, FL 33612, United States
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewFront desk staff was amazingly accommodating very family friendly and for the price you can't beat the location to visit bush gardens. Delicious warm breakfast attentive housekeepers and they are pet friendly! I would stay again
It was clean but shower was stained from the non slip mask that was clearly there before but other than that it wasn't terrible
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewStayed here for a trip to Busch Gardens the staff are all super friendly and extremely helpful There’s a shuttle to BG which is perfect the parking is included in the hotel and the breakfast is fab
It was all good
Dear Fiona, Thank you for your feedback. We’re happy to hear you enjoyed your stay and that our friendly staff, shuttle, parking, and breakfast made such a positive impression. We hope to welcome you back again soon!
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 23 August 2025 · Stayed in July 2025
Verified reviewThe breakfast was really good. The room was clean and comfortable. The staff was friendly and nice.
Dear Lawrence, We’re delighted to hear your stay lived up to what you were hoping for. It’s wonderful to know you enjoyed a pleasant room, a satisfying start to the day, and warm interactions with our team members. We truly appreciate your feedback and look forward to welcoming you again.
Dear Lawrence, We’re delighted to hear your stay lived up to what you were hoping for. It’s wonderful to know you enjoyed a pleasant room, a satisfying start to the day, and warm interactions with our team members. We truly appreciate your… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewOld and dirty.
Dear Eileen, Thank you for your feedback. We appreciate you sharing your thoughts on your visit. Your comments are valued and will be considered as we strive to improve.
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewEverything!
Dear Lee, It's wonderful to know that our prime location was perfect for your needs and that you had a great time with us overall. Thank you so much for the perfect rating, and we hope to see you again soon.
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewIt was a dry place to sleep that was not my car.
Room was dirty. Hair all over. Says the have shampoo conditioner body soap however shampoo was shampoo and conditioner bottle was shampoo. I have to spend money now to get a treatment on my hair. I have pictures. After being at the park all day he offered to have someone clean our bathroom floor at 8 pm. This morning I had to call my husband and have him come let me in because I didn’t have a room key and the lady at the front seat would not let me in on top of that they were rude. The man that was I. Charge of breakfast didn’t even say hi let alone good morning.
Dear Lisa, Thank you for your feedback. What you described is not the level of cleanliness, hospitality, or service we strive to provide, and we are sorry for any frustration. We take guest feedback seriously and have shared your comments with our team. We regret that your stay was not enjoyable, and we appreciate you bringing these matters to our attention.
Dear Lisa, Thank you for your feedback. What you described is not the level of cleanliness, hospitality, or service we strive to provide, and we are sorry for any frustration. We take guest feedback seriously and have shared your comments w… Show more
Reviewed: 16 August 2025 · Stayed in June 2025
Verified reviewIt was for one night and the AC was not working properly.
Dear Vivian, Thank you for taking the time to share your review. We sincerely apologize for the discomfort you may have experienced with your accommodation's air conditioning. Please know, we care about our guests’ experiences, and your feedback will guide us in improving both our facilities and the consistency of service we deliver. We hope to welcome you back in the future to provide the stay you expected.
Dear Vivian, Thank you for taking the time to share your review. We sincerely apologize for the discomfort you may have experienced with your accommodation's air conditioning. Please know, we care about our guests’ experiences, and your fee… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewThe staff was amazing when we arrived. They gave us a room that over looked Busch Gardens. We were able to see the fireworks and drone show from our room. It was great.
Dear Vanessa, Thank you for sharing your experience. We’re delighted to hear that our team provided such a warm welcome and that your room offered a memorable view of Busch Gardens. Being able to enjoy the fireworks and drone show from the comfort of your room sounds truly special, and we look forward to welcoming you back for another memorable stay.
Dear Vanessa, Thank you for sharing your experience. We’re delighted to hear that our team provided such a warm welcome and that your room offered a memorable view of Busch Gardens. Being able to enjoy the fireworks and drone show from the … Show more
Reviewed: 13 August 2025 · Stayed in May 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewBreakfast was ok, breakfast was not
Breakfast staff was not friendly
Your feedback is greatly appreciated and helps guide our improvements. We're sorry to hear parts of your visit fell short, and we understand how these issues may have impacted your stay. We're always looking for ways to improve, and we'll ensure that every visitor has an accommodating and comfortable experience. We hope you consider a return visit when you're back in Tampa.
Your feedback is greatly appreciated and helps guide our improvements. We're sorry to hear parts of your visit fell short, and we understand how these issues may have impacted your stay. We're always looking for ways to improve, and we'll e… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewI liked that the room was clean and the beds were comfortable.
Not a whole lot of breakfast items. Some fruit would have been nice. Pancake maker was broken and no waffle machine.
Dear Whytnea, It was our pleasure to provide you with a clean and comfortable place to rest your head after your concert! Although you were not entirely satisfied with our breakfast spread, we still hope you found something to help fuel your adventures ahead. Thank you for your feedback.
Dear Whytnea, It was our pleasure to provide you with a clean and comfortable place to rest your head after your concert! Although you were not entirely satisfied with our breakfast spread, we still hope you found something to help fuel you… Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewFront desk workers were courteous, beyond helpful, patient and warm. They had a through explanation of services, rooms, directions and more. Assigned Room offered was good, with plenty of space for one person or more if needed. Will DEFINITELY book again if needed!
Housekeeping entered room in the morning without knocking first, which was VERY UNPROFESSIONAL!! Obviously didn't check with front desk because I had a late checkout (12pm) and she was entering the door at 1050am! Quite alarming!
Dear Eric, Your glowing review is a treat for our team! We are so glad that they demonstrated nothing less than caring and courteous service. It's also terrific that the room was perfect for your comfort. Regarding your encounter with housekeeping, we are very sorry, and we will take action to ensure this does not happen again. It was a pleasure having you here, and we hope to welcome you back for a truly exceptional stay in the future.
Dear Eric, Your glowing review is a treat for our team! We are so glad that they demonstrated nothing less than caring and courteous service. It's also terrific that the room was perfect for your comfort. Regarding your encounter with house… Show more
Reviewed: 30 July 2025 · Stayed in June 2025
Verified reviewGreat location for bush gardens fl. Right across the street and even has a shuttle. Staff was super friendly
No benches outside in the back for people to sit down.
Dear Amber, Thank you for choosing Holiday Inn Express & Suites Tampa USF-Busch Gardens and for sharing your kind review. We truly appreciate your kind words about our fantastic location and wonderful staff. Your constructive suggestion about adding benches is also appreciated, as we are continually looking for ways to improve the guest experience. We look forward to welcoming you back on future trips to the area.
Dear Amber, Thank you for choosing Holiday Inn Express & Suites Tampa USF-Busch Gardens and for sharing your kind review. We truly appreciate your kind words about our fantastic location and wonderful staff. Your constructive suggestion abo… Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewVery clean and comfortable !Front desk staff and shuttle drivers were outstanding!
Everything was great!
Dear Padrick, Thank you for joining us at Holiday Inn Express & Suites Tampa USF-Busch Gardens! Our team loves to go above and beyond for our guests, and we're thrilled that they made an outstanding impression on you. It's also terrific that you were able to relax and unwind thanks to our clean and comfortable accommodations while you were here. Your feedback is greatly appreciated, and we hope to welcome you back for another miraculous stay in the future.
Dear Padrick, Thank you for joining us at Holiday Inn Express & Suites Tampa USF-Busch Gardens! Our team loves to go above and beyond for our guests, and we're thrilled that they made an outstanding impression on you. It's also terrific tha… Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewProximity to Busch Gardens and free shuttle.
Dear Nils, We are delighted you enjoyed your stay with us and trust you had a fantastic time exploring Busch Gardens! Please come back and see us for another stellar experience.
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewroom was clean and breakfast had a wide variety of things to choose from.
nothing
Dear Daniel, Thank you for choosing Holiday Inn Express & Suites Tampa USF-Busch Gardens! We're happy to hear that both our high standards of cleanliness and delicious breakfast offerings were the highlights of your stay. We hope to have the pleasure of your company again sometime soon; we'd love the opportunity to earn a perfect rating!
Dear Daniel, Thank you for choosing Holiday Inn Express & Suites Tampa USF-Busch Gardens! We're happy to hear that both our high standards of cleanliness and delicious breakfast offerings were the highlights of your stay. We hope to have th… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewIt was nice. Liked the variety The area was clean
Have bottle water Maybe cranberry juice
Dear Lawrence, Thank you for your feedback! We're glad you enjoyed our clean surroundings and amenities. Your comments about additional beverage options are also appreciated and will be shared with our team for consideration. We look forward to welcoming you back to Holiday Inn Express & Suites Tampa USF-Busch Gardens.
Dear Lawrence, Thank you for your feedback! We're glad you enjoyed our clean surroundings and amenities. Your comments about additional beverage options are also appreciated and will be shared with our team for consideration. We look forwar… Show more