Reviews of Sonesta Essential Atlantic City West 3 stars
6811 E Black Horse Pike, Egg Harbor Township, NJ 08234, United States
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewcustomer service
room was super dirty i had to change rooms sink was clogged beds where hard a/c was super loud couldn't sleep elevators where raggedy the breakfast was very Wack it was only bagels and yogurt and a long line for one toaster the rooms also had a foul smell
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewFacility was nice & clean. Beautiful pool. Staff were all very nice! I'll be back for another stay in the future.
Reviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewIt was clean
Terrible breakfast Political sign when you walk into lobby
Reviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewI got no help from the staff When my alarm didn't go off, at 1102 am I guess the manager literally beat the door down, not just knocked didn't make a phone call. She beat the door down. ! When I opened up the door, she rudely said check out is at 11 I apologized got my stuff together and was gone by 11:20 Now you guys didn't refund my hundred dollar deposit but only gave me $50 I guess cause the 20 minutes I went over 11 o'clock check out I stay at a lot of hotels usually you get a courtesy Not what you guys that lady beat the door down she must've had something in her hand and she was the rudest person I've ever met She threatened to call the cops on me when I asked about my deposit going back on my credit card I will not be staying in your hotel again not because of the hotel because of the staff
The staff There were rude, unfriendly disrespectful And I dare to say a little racist
Good morning, I’m sorry you had such a poor experience. We have everything on camera including your racial slurs and not to mention the room smelled like smoke. I don’t allow my employees to be treated as such and I recommend you stay elsewhere. Best
Good morning, I’m sorry you had such a poor experience. We have everything on camera including your racial slurs and not to mention the room smelled like smoke. I don’t allow my employees to be treated as such and I recommend you stay elsew… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewThe staff was great!
The breakfast is was basic.
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewThe room was nice and comfortable
There was multiple locks of black curly hair left inside of room. Free Breakfast was only bagels and muffins.
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewGood amount of stores surround/near hotel.
No Sign that designates where you can walk your dog or dog bags in display.
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewLocation is close to everything , staff were nice other than that this is not the hotel for a family vacation .
Trash outside overflowing , Dirty rugs throughout the hotel , looks ran down , beds were so hard , bathroom toilet stays leaking , room had a foul smell. Smell of marijuana throughout the whole second floor. We ended up cutting our vacation a day short due to the awful stay here.
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in May 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewBreakfast was included and the room was clean and renovated.
There was barely enough toiletries and no fridge in the room. We could also hear the neighbors.
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewThe location.
The bathroom light had a shortage, some of the plug sockets didn’t work. I thought we would have a refrigerator, and the air conditioner wasn’t really working.
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewThe customer service
The bed and the old smell Breakfast was nasty
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewCustomer service
The bed and the old smell
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewThe cost
Very old… room had a distinct smell when entering… it was awful
Reviewed: 19 July 2025 · Stayed in July 2025
Verified review