No bath towels and tub/shower leaked

Stayed in November 2024

Facilities

Location.

Stayed in October 2024

The construction throughout building and non working ice machines on all floors.

Hotel with Bar on sight.

Stayed in July 2024

We had to ask for towels, blankets for the sofa bed. There was no cups for drinking water. There was construction on the floor we were staying on. They don’t tell you they are under construction.

The person at the front desk was nice, but when our key didn’t work. She kept asking were we sure. We received another set of keys and they did not work for the room either.

Stayed in August 2024

Prices are way to expensive.

Food was good.

Stayed in August 2024

The bathtub was pretty dirty. The lighting in the room was too dim.

The beds were comfortable. Liked Bar Louie a lot!

Stayed in May 2024

Breakfast voucher good idea but the food was cold

Room clean and comfortable

Stayed in April 2024

Customer service, room service

Location

Stayed in March 2024

A/C didn’t work hardly at all. Took hours to cool off the room. Luckily not too warm outside but heat was on when got into the room. Beds were softer than I like.

No breakfast included. Had to pay more in the restaurant

Stayed in March 2024

Key cards are horrible. I had to go get it reset 4 times just to get in the room.In the room the couch was old not comfortable at all.

Nothing that was excelling just a 3 Star stay

Stayed in February 2024

Air conditioner did not work also the tv only had 18 channels

Everything was good

Stayed in February 2024

Not very clean. Checked out early

Nothing

Stayed in December 2023

the first night we heard a faint alarm and initially thought it was from our tv show or something in the next room. realized it was actually the fire alarm. the sound was only in the hallway. we called front desk and they didn’t even know that it was going off. in a true emergency, not sure how helpful this would have been.

Stayed in October 2023

There was a connection between two separate rooms - we could lock the doors, but they were thin enough to hear well what the neighbors were doing.

Breakfast

Stayed in September 2023

The fact is that it's costly and you have to pay for your morning breakfast. Surely you can afford cheap breakfast food

The room was decent but not worth the money

Stayed in August 2023

Had and issue with the remote to television batteries received no resolutions to my issue

Room was comfortable

Stayed in April 2023

I pre-purchased an Executive King and received a standard King. Also, my initial experience with the front desk was poor.

The room was exceptionally clean. Connie was the service attendant and should train any new maid.

Stayed in July 2023

The shower/tub. The drain was clogged and it didn’t drain as I was taking a shower. It filled up with water. So I had to keep turning off shower to allow the tub to drain

Very up kept and pleasant

Stayed in July 2023

The linen and comforter are frail and spotty - - sheets are dull as well. The walk for a person with a disability is very far and not easily to get to. The room key stopped working and we have to make two trips to the front desk as we were already exhausted plus my husband had treatment earlier that day which made walking so far very uncomfortable. Some of lights did not work and needed the bulbs to be replaced. Pillows were too soft

Dove products located in the shower.

Stayed in May 2023

the were kids and teenagers running around knocking on people’s doors all night long. it was extremely loud.

Stayed in April 2023

the torn linens, computer chair seat and shower curtains are a bad look. the room had a stale smoky smell and the heater smelled awful. the mattress in 413 has seen it’s lifespan and needs to be replaced. also the toilet sweated and the from of the toilet to the floor was soaking wet. it was also disappointing that the pool and hot tub were closed but that was not reflected online when I booked. I was very disappointed. I’ve always loved this hotel and have stayed there many of times

the location is great

Stayed in April 2023

Wish there was a sunroom or deck for smoking. It could have a powerful exhaust system. Seems like I was charged twice for breakfast. Paid for it to be included in original payment. After breakfast, there was a charge added to my deposit which I haven't received back yet.

Liked that the bar stayed open late, the toliet worked great, consistent hot water for my bath

Stayed in January 2023

shower was cold

Stayed in January 2023

Hot water went out on my last day. After speaking with front desk staff I was informed the where all they could and the issue affected the entire hotel. I ran out to get coffee and when i returned my room key had been deactivate. Despite the hot water issue I was only given an extra hour for late check-out. Also, I noticed water did not properly drain out of the bathtub. By the time I finished showering there was water up past my ankles. This was one of my worst experiences at a Holiday Inn and I do not feel I got the best value for the price I paid.

Front desk staff was nice.

Stayed in December 2022

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