Reviews of Holiday Inn Chicago Matteson Conference Center by IHG 3 stars

Staff

Filthy

I give one unit of feedback because I was given a room in which the fire alarm worked, it took me a very long time to change it. And I am also a truck driver who came to the parking lot of this hotel in his truck, and they did not give me a permit, which, it turns out, needed to be put in the truck so that it would not be towed. At the reception, no one gave me a permit and no one said that I needed a permit in the morning when I woke up and went to the parking lot, my truck was towed, it turns out that the hotel and the towed company have an agreement, in general, they are scammers, they do not warn that the truck can be towed together with the trailer and in the morning you will have a surprise, in the end I paid $ 1,400 for towing

Location was near the events I was attending.

We had to be switched to a different room from the 1st choice because of old, water damage with bubbling and peeling paint and stains in the bathroom and lack of supplies including tissue and towels. The 2nd room had hard, uncomfortable beds. Bathroom also missing supplies and adequate towels. Hallway and room smelled bad on 5th floor. Construction going on, this was unexpected and we were not fore warned. The hallways also look as though it has not been vacuumed all week. Housekeeping or other staff not available to bring up extra towels at 9am. Then when we went down to get them ourselves, they still didn't have enough or appropriate towels, stating another guest got to them first. Very uncomfortable and disappointing! Will not be staying here in the future.

No bath towels and tub/shower leaked

Location.

Facilities

Hotel with Bar on sight.

The construction throughout building and non working ice machines on all floors.

I liked the ease of booking and how close it was to the highway. It looks good from the outside as well as the lobby.

I took about 30 minutes to check in because it took the gentleman already at the desk that long to get a parking permit. It took us 5 min. When we got to our room we found crumbs on the desk, A very dusty phone, a greasy TV remote and bath towels that were very thin and slightly larger than hand towels. When we called the desk at 7 am the next morning we were told housekeeping doesn't arrive until 8am. We called a few minutes after 8, and we were told housekeeping doesn't start til 9am. When we explained that we were previously told 8am she stated "Well, you were misinformed". Upon checking the bathtub we found black shoe tracks on the front edge of the tub. After immediately packing and exiting the room we found housekeeping working at the end of the hall and observed they had been in several rooms with doors open. Obviously the staff at the desk do not want to provide any kind of service and the rooms are minimally cleaned. We are normally giving a lot of credit to staff on booking.com rooms but felt compelled to report our experience.

Check in was an hour late due to staff shortness, communication was terrible cause no one speaks english.. my daughter broke out in hives and something bit me which cause medical to go to the urgent care and had to get a shot for allergic reaction. Management thought 50 was ok to credit back don't go here unless u check beds and rooms. Otherwise the young lady at front desk cool 😎.. very helpful the lightskinned one with braids kudos to her only.. Other than that 0 ratings to staying

The person at the front desk was nice, but when our key didn’t work. She kept asking were we sure. We received another set of keys and they did not work for the room either.

We had to ask for towels, blankets for the sofa bed. There was no cups for drinking water. There was construction on the floor we were staying on. They don’t tell you they are under construction.

Nothing

Most of the staff was rude

Quiet , cleanliness

Food was good.

Prices are way to expensive.