3700 Central Avenue, Memphis, TN 38111, United States of America
#74 of 189 hotels in Memphis
Guests' ChoiceBased on 335 hotel reviews
7.9Cleanliness
8.3
Comfort
8.4
Location
8.8
Facilities
8.2
Staff
8.6
Value for money
7.8
Free Wifi
7.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 20, 2024
Tiffany
United States of AmericaWe had a few dirty pillows and clog drain. It was fixed quickly. Well we were given new pillow cases and the guy came and fixed the shower the same night.
The location and atmosphere was awesome.
Stayed in May 2024
Reviewed: May 4, 2024
Christina
United States of AmericaThe shower drained pretty slow, and the AC wasn’t working properly. Never really cooled off.
Nice suite, beautiful tree outside of my window. Bed was very comfortable. Great lobby presence.
Stayed in May 2024
Reviewed: April 19, 2024
Beldner
Abkhazia, GeorgiaFull breakfast. Staff was very helpful and friendly.
Stayed in March 2024
Reviewed: April 18, 2024
Dianne
United States of AmericaParking Lot security could be improved.
Suites were a bonus on this stay.
Stayed in April 2024
Reviewed: February 6, 2024
Gary
United States of AmericaBathtub drains very slow.
Hotel is very clean, comfortable, quite, staff is polite and friendly. Breakfast buffet is good. We feel safe and secure. Excellent location to University Of Memphis and just minutes from other area attractions.
Stayed in February 2024
Reviewed: February 4, 2024
Steve
United States of AmericaThis place badly nears a makeover. Everything seemed old. The escalator wasn’t working, and the elevators were not right next to each other, so you never knew where to stand. The parking lot was in bad shape. Our room was supposed to have a microwave but it didn’t. They said they would bring us one, but it took hours, and then he was missing a part. Again, it took hours and when he knocked on our door at almost 10 pm, we told him we had already gone to bed. Oh well.
As someone who grew up in Memphis, it was fun to see the many mementos about Kemmons Wilson. I also thought the atrium was very nice, and the location was very close to a lot of sites and people I wanted to see. The beds were exceptionally comfortable!! It was nice to get daily room service, and the breakfast, while not free, was nice.
Stayed in January 2024
Reviewed: December 14, 2023
Saskia
United States of AmericaThere was no coffee/hot water pot in room, but had coffee/tea. There should be anti-slip mats for the shower.
Great location, staff were nice.
Stayed in December 2023
Reviewed: December 3, 2023
Frankie
United States of AmericaThe bed was hard, the carpet was stained, small stain on the comforter, the heater didn't heat, it was just spitting out cold air. Luckily it wasn't super cold at night, so I didn't have to turn on the heater.
Location is great, the neighborhood is quiet and safe. Staff was courteous and efficient. Nice and quiet, no issues while sleeping. Good TV channel selection, and they were able to accommodate my room request. This was my second time staying here and it's always for just one night so, overall, pretty decent.
Stayed in December 2023
Reviewed: November 26, 2023
Sylvia
United States of AmericaThe hotel could use a few upgrades, but this would not prevent me from staying here again.
The hotel staff was very polite. They were also very accommodating.
Stayed in November 2023
Reviewed: November 10, 2023
Richard
United States of AmericaToilet backed up, wouldn’t flush. Carpet needs replacing in entire hotel.
Location, friendly staff
Stayed in October 2023
Reviewed: November 6, 2023
Gary
United States of AmericaMaintenance could do a better job repairing tub shower area (not a good caulk job)
Secure location, easy check-in, staff was polite and friendly. Lobby area clean and comfortable. Room was clean, comfortable an quiet. Breakfast buffet was good and check out was easy.
Stayed in November 2023
Reviewed: November 6, 2023
Crystal
United States of AmericaIt could us some updating with the decor and bathrooms.
Conveniently located near Univ. Of Memphis.
Stayed in November 2023
Reviewed: October 29, 2023
Crowe
United States of AmericaGreat location for my activities planned!
Stayed in October 2023
Reviewed: October 18, 2023
Emmanuel
United States of AmericaBreakfast was expensive
Very spacious and convenient
Stayed in September 2023
Reviewed: October 2, 2023
Liza
United States of AmericaThe staff were very rude and not friendly in the least.
Location
Stayed in October 2023
Reviewed: October 2, 2023
Jeff
United States of AmericaThe bed was hard not comfortable.
Great location right by campus.
Stayed in October 2023
Reviewed: September 21, 2023
Whitney
United States of AmericaLocation
Stayed in September 2023
Reviewed: September 5, 2023
Lawanda
United States of AmericaHad to pay for breakfast
Stayed in September 2023
Reviewed: August 26, 2023
Nakia
United States of AmericaProperty is always clean and taken care of
Stayed in August 2023
Reviewed: August 10, 2023
Daniel
United States of AmericaCleaning - Specially Restooms
Facility, location and overall
Stayed in August 2023
Reviewed: August 3, 2023
Jerrold
United States of AmericaNo restaurants nearby
Clean and secure
Stayed in July 2023
Reviewed: July 22, 2023
White-levy
United States of AmericaGreat
Location
Stayed in July 2023
Reviewed: July 17, 2023
Heather
United States of AmericaThe kitchenette light wouldn't turn off, so we had to unplug in the cabinets. Wouldn't have been a big deal, except one of our kids was sleeping in there. Many light switches didn't seem to work. There were only 3 towels in our bathroom for our family of 4. The location and amount of electrical plugs wasn't great. The couch and decor were very outdated.
Not being from Memphis, we were worried about the area based on price per night. The area was very nice so we were very happy with the value. Because we were traveling with 2 small children, the suite with extra couch bed was great.
Stayed in July 2023
Reviewed: July 13, 2023
Elisabeth
United States of AmericaClean, comfortable, large suite in a pretty central but quiet area. Plenty of parking. Friendly staff
Stayed in July 2023
Saint-Tropez, France
Singapore, Singapore
Seignosse, France
Rome, Italy
Mijas Costa, Spain
Jakarta, Indonesia
Panglao Island, Philippines
Poreč, Croatia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content