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Reviews of Holiday Inn Montgomery South Airport by IHG 3 stars

96 Folmar Parkway, Hope Hull, AL 36105, United States

#2 of 5 hotels in Hope Hull

Guests' Choice

Review score

Based on 65 hotel reviews

7.4

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.3

  • Location

    8.2

  • Facilities

    7.9

  • Staff

    7.8

  • Value for money

    7.7

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 18 August 2025

    7.0
    Fine for a rest during travel but probably wouldn’t stay again.
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The hallway areas were very hot. Also found 3 pills on the floor by our bed. One ended up being an antipsychotic, one was a cholesterol pill and the last wasn’t even labeled. Scary because we have a toddler and what if she had found them before us. The area seems like it might be unsafe due to the amount of cameras on businesses and the Waffle House closing inside after dark.. never seen a Waffle House close their doors ever.

    Clean lobby and facilities.

    Stayed in August 2025

  • Reviewed: 9 February 2025

    8.0
    Very satisfied
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    No more room service

    The bar &restaurant

    Stayed in February 2025

  • Reviewed: 1 February 2025

    6.0
    Double check your check out time.
    • Couple
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Check out time is noon. They tried to kick me out of the room at 11 am.

    The breakfast.

    Stayed in January 2025

  • Reviewed: 21 January 2025

    8.0
    Nice, clean hotel. The front desk team members were great.
    • Leisure trip
    • Group
    • Standard Room
    • Stayed 1 night

    The button on the elevator needs to be replaced for a few floors. A few of them did not light up.

    The young man at the front desk was most helpful. I had a question about a certain store, and he told me where the best one was. He was very professional, helpful and friendly. Also, the property is nice and well kept.

    Stayed in January 2025

  • Reviewed: 30 November 2024

    7.0
    If the hotel price and paying extra for breakfast are not important, give them a try.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights

    They were disappointed that breakfast was not included in the hotel price. This was an additional ($8 - $9) daily fee to be added to the room price. My wife and guest did not select breakfast because one of the two dates they would be fasting all day, but would still need to pay for both dates instead of just one date. My wife also felt the cost of the hotel rooms warranted some type of breakfast even if it was a continental breakfast or grab and go bag. Would they stay again? - probably not (she said never say never unless the hotel maintains unsanitary conditions)

    My wife and her best friend rooms were on the second floor but not close together. The representative at the desk made changes so they could be placed beside each other with adjourning rooms, so they felt safe checking on each other without leaving our rooms. The hotel was at a good location and easy to find. The hotel was clean in appearance. A few baked cookies were at the front desk when they arrived.

    Stayed in November 2024

  • Reviewed: 8 April 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Room with Two King Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The pool, the gym, and how clean it was

    The front desk and cleaning crew had great customers service but the kitchen staff Ligt skin heavy set lady Has a bad attitude and a horrible demeanor about herself She was very rude while we were eating Its a way to talk to guess The kids forgot to the close the hot pots down She came out very nasty close the pots down Other people want hot food I apologize for the mistake She then preceded to get on her phone and talk about in the back were I could hear her I knock on the door to let her know I understand and apologize but don't keep talking about us after the fact She stated this is my phone and mouth I can do what I please I said no problem I will let the owner know about your behavior I was very upset about the situation Front desk was very apologetics and had a conversation with her She was still nasty Other then that The hotel was nice and clean

    Stayed in April 2024

  • Reviewed: 9 July 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Coffee pot didn't work, carpet was filthy, no hot water, ice machine ran out due to people with coolers.

    Stayed in July 2023

  • Reviewed: 4 April 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The service in the restaurant was slow. They also were out for a lot of foods on the menu.

    Convenient location and good

    Stayed in April 2023

  • Reviewed: 18 August 2025

    9.0
    Superb
    • Business trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    The meeting hallway was very hot. The elevator was very slow.

    The remodeled facility. The food was very good.

    Stayed in August 2025

  • Reviewed: 13 July 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Everyone was nice and helpful especially the woman that was at registration. Thanks so much.

    Stayed in July 2025

  • Reviewed: 16 June 2025

    10
    Nice and felt safe but watch how they bill you.
    • Leisure trip
    • People with friends
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Got charged on hold credit card for a different amount and asked them to charge a different credit card upon arrival they then charged us an extra 75.00 on that card too.

    Comfort and hospitable

    Stayed in June 2025

  • Reviewed: 5 June 2025

    10
    Excellent facility with helpful guest service.
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    It’s was wonderful no complaints

    Well maintained and clean property. The bar restaurant was great.

    Stayed in June 2025

  • Reviewed: 1 January 2025

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Clean and effecient

    Stayed in December 2024

  • Reviewed: 3 October 2024

    3.0
    Not very clean. With several more options in the area I would not stay here again.
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The room smelled, the toilet was broke, no breakfast included and not clean. Hair all in the shower. Unacceptable!

    The location was the best part of the property

    Stayed in September 2024

  • Reviewed: 23 July 2024

    10
    We did get a decent nights sleep
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    No fresh coffee in the lobby it was mud. Only one elevator in as working and took forever (even during the “no peak” times) Breakfast should be included for what we paid for one night.

    Great location, clean, polite friendly staff.

    Stayed in July 2024

  • Reviewed: 5 May 2024

    10
    Will be staying at this property again
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    I really didn’t have and complaints, the staff were great

    It was very clean with no disturbing noise. It had an indoor pool and a bar and grill located inside the hotel

    Stayed in May 2024

  • Reviewed: 22 April 2024

    10
    10/10 highly recommend.
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was perfect

    The staff were absolutely phenomenal.

    Stayed in April 2024

  • Reviewed: 25 March 2024

    3.0
    Unfriendly staff, freezing pool, overcooked breakfast
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Service

    The staff was unfriendly from check in to check out. The waitress in the restaurant was very unpleasant and it took about 40 minutes to be waited on. Food took just as long and one meal was incorrect. The waitress argued over what we ordered. The pool was freezing cold (indoor heated pool - this was why we chose this location) and our room had no towels. I called the front desk to get towels and she said I would have to come get them in the lobby (I had 2 kids in the shower) when I got down there 2 staff members were just sitting there one playing on the phone. Breakfast food was not good either.

    Stayed in March 2024

  • Reviewed: 16 December 2023

    9.0
    Everyone was friendly
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast at 8:30 pans were empty

    Friendly and Dinner was very good

    Stayed in December 2023

  • Reviewed: 10 October 2023

    10
    Went to a performance in Montgomery
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    No complaints

    Overall I love my stay!!!

    Stayed in October 2023

  • Reviewed: 18 August 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    It were very cozy

    Stayed in August 2023

  • Reviewed: 18 July 2023

    10
    Extremely clean, quiet, and staff were fantastic!
    • Leisure trip
    • Group
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night

    Like everything!

    didn't eat breakfast here but my friend did and it was great! He had just about everything that was offered.

    Stayed in April 2023

  • Reviewed: 26 March 2023

    5.0
    Passable
    • Business trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night

    very loud air conditioning

    Stayed in March 2023

  • Reviewed: 20 February 2023

    3.0
    Very disappointed
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    Quality of food, wait staff

    No staff, self serve and pay at the desk, poor quality.

    Stayed in February 2023

Showing 1 – 25

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