Reviews of Holiday Inn Phoenix-Mesa Chandler by IHG 3 stars
1600 South Country Club Drive, Mesa, AZ 85210, United States
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewStaff was friendly and location is awesome
Room wasn't the one I requested. An extra charge of 158.00 no one at hotel could tell me why I was charged that.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe swimming pool was the saving Grace! It was so nice and big. The room and bed was decent.
The dark hallways, and elevator area that was dark too and our hallway smelled like weed . The bathroom door has frosted but still see through glass door so everyone can see you doing your biz. The breakfast was a let down for a holiday inn. Word to the wise it’s only complimentary if you paid in advance with the room.
Thank you for reaching out to us regarding your recent experience at the Holiday Inn. We sincerely apologize for not meeting your expectations during your stay. Please know that we take all guest feedback seriously, and we regret that we were unable to provide the quality of service you deserve. We apologize for the misunderstanding about breakfast being included with your stay. We strive to make sure all our guests are fully informed of our pricing and services, and we will work to make this clearer in the future. We appreciate your input about the pricing, and we’ll certainly consider it as we review our breakfast options.
Thank you for reaching out to us regarding your recent experience at the Holiday Inn. We sincerely apologize for not meeting your expectations during your stay. Please know that we take all guest feedback seriously, and we regret that we we… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewWe liked the swimming pool.
We were not given information that breakfast is not included. We were charged.
We apologize for the misunderstanding about breakfast being included with your stay. We strive to make sure all our guests are fully informed of our pricing and services, and we will work to make this clearer in the future. We appreciate your input about the pricing, and we’ll certainly consider it as we review our breakfast options. Thank you for reaching out to us regarding your recent experience at the Holiday Inn. Please know that we take all guest feedback seriously, and we regret that we were unable to provide the quality of service you deserve.
We apologize for the misunderstanding about breakfast being included with your stay. We strive to make sure all our guests are fully informed of our pricing and services, and we will work to make this clearer in the future. We appreciate yo… Show more
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewHelpful manager & front desk staff.
N/A
Thank you so much for choosing Holiday Inn for your recent stay. We are delighted to hear that you enjoyed your time with us! It is always our goal to provide a comfortable and memorable experience for our guests, and we are thrilled that we were able to meet your expectations. We truly appreciate your kind feedback, and we hope to welcome you back to Holiday Inn in the future. If there is anything else we can assist you with or if you have any special requests for your next stay, please don’t hesitate to reach out. Thank you again, and we look forward to seeing you soon!
Thank you so much for choosing Holiday Inn for your recent stay. We are delighted to hear that you enjoyed your time with us! It is always our goal to provide a comfortable and memorable experience for our guests, and we are thrilled that w… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewRooms were nice and comfortable and both rooms had a balcony.
when booking the rooms, with booking.com isnt working right. I had paid for the rooms with booking.com but the hotel did charge me again when I arrived, but I talked with the front desk and she called booking.com to fix the problem. Just dont like I have to wait now for the 5-10 business days to get my money back
Thank you so much for choosing Holiday Inn for your recent stay. We are delighted to hear that you enjoyed your time with us! It is always our goal to provide a comfortable and memorable experience for our guests, and we are thrilled that we were able to meet your expectations. We truly appreciate your kind feedback, and we hope to welcome you back to Holiday Inn in the future. If there is anything else we can assist you with or if you have any special requests for your next stay, please don’t hesitate to reach out. Thank you again, and we look forward to seeing you soon!
Thank you so much for choosing Holiday Inn for your recent stay. We are delighted to hear that you enjoyed your time with us! It is always our goal to provide a comfortable and memorable experience for our guests, and we are thrilled that w… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewEverything except the bathroom door
The bathroom door was not great
Thank you so much for choosing Holiday Inn for your recent stay. We sincerely apologize for the lack of privacy you experienced with the bathroom rolling doors. We understand how important privacy is, and we regret that the design of the bathroom did not meet your expectations. Please know that we are taking your feedback seriously, and we will review this feature as part of our ongoing commitment to improving guest experiences. We are grateful for your constructive comments, and we hope to have the opportunity to welcome you back in the future. Should you have any other concerns or require further assistance, please feel free to reach out directly.
Thank you so much for choosing Holiday Inn for your recent stay. We sincerely apologize for the lack of privacy you experienced with the bathroom rolling doors. We understand how important privacy is, and we regret that the design of the ba… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewClose to everything
The face that it took me 2 hours to check in because the booking.com agents couldn’t get their crap right. AND the front desk lady started cussing at us.
We are truly sorry that you were unable to enjoy your stay at Holiday Inn to the highest standards. It is always our goal to provide a comfortable, pleasant, and memorable experience for all of our guests, and we deeply regret that we fell short of your expectations. It sounds like you had an issue with your payment and the front desk agent was very professional and patient with you the entire check in process. When checking in to a hotel please be sure to have up to date Identification and a credit or debit card issued by your bank with your full name on it to ensure an easier check in process in the future.
We are truly sorry that you were unable to enjoy your stay at Holiday Inn to the highest standards. It is always our goal to provide a comfortable, pleasant, and memorable experience for all of our guests, and we deeply regret that we fell … Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewEverything was nice
Thank you so much for choosing Holiday Inn for your recent stay. We are delighted to hear that you enjoyed your time with us! It is always our goal to provide a comfortable and memorable experience for our guests, and we are thrilled that we were able to meet your expectations. We truly appreciate your kind feedback, and we hope to welcome you back to Holiday Inn in the future. If there is anything else we can assist you with or if you have any special requests for your next stay, please don’t hesitate to reach out. Thank you again, and we look forward to seeing you soon!
Thank you so much for choosing Holiday Inn for your recent stay. We are delighted to hear that you enjoyed your time with us! It is always our goal to provide a comfortable and memorable experience for our guests, and we are thrilled that w… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewThe room was a nice size and it had a refrigerator.
The WiFi was off as much as it was on. It would work for about 5-10 minutes & then go off for about the same amount of time. It was very annoying and frustrating. Also the A/C system was extremely loud and hard to manage. The lower portion of the room would get cold (next to the bed) while the rest of the room would be warm. Also there was a balcony but we didn't go out there as there were cigarette butts that were not cleaned up from the previous guests or housekeepers.
We are truly sorry that you were unable to enjoy your stay at Holiday Inn to the highest standards. It is always our goal to provide a comfortable, pleasant, and memorable experience for all of our guests, and we deeply regret that we fell short of your expectations. Please know that we are actively reviewing ways to reduce this disruption for future guests, including potential improvements in room placement or soundproofing. We truly appreciate your understanding and feedback, and we hope that despite this issue, you will consider staying with us again in the future. If there is anything we can do to make your next stay more comfortable, please don’t hesitate to let us know.
We are truly sorry that you were unable to enjoy your stay at Holiday Inn to the highest standards. It is always our goal to provide a comfortable, pleasant, and memorable experience for all of our guests, and we deeply regret that we fell … Show more
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewThey charged $100 pet fee for one night
Thank you so much for choosing Holiday Inn for your recent stay. We are delighted to hear that you enjoyed your time with us! It is always our goal to provide a comfortable and memorable experience for our guests, and we are thrilled that we were able to meet your expectations. We truly appreciate your kind feedback, and we hope to welcome you back to Holiday Inn in the future. If there is anything else we can assist you with or if you have any special requests for your next stay, please don’t hesitate to reach out. Thank you again, and we look forward to seeing you soon!
Thank you so much for choosing Holiday Inn for your recent stay. We are delighted to hear that you enjoyed your time with us! It is always our goal to provide a comfortable and memorable experience for our guests, and we are thrilled that w… Show more
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewReviewed: 7 June 2025 · Stayed in May 2025
Verified reviewReviewed: 4 June 2025 · Stayed in May 2025
Verified reviewThe breakfast was excellent. I thought it was free but was happy to pay.
Thank you so much for choosing Holiday Inn for your recent stay. We are delighted to hear that you enjoyed your time with us! It is always our goal to provide a comfortable and memorable experience for our guests, and we are thrilled that we were able to meet your expectations. We apologize for the misunderstanding about breakfast being included with your stay. We strive to make sure all our guests are fully informed of our pricing and services, and we will work to make this clearer in the future.We truly appreciate your kind feedback, and we hope to welcome you back to Holiday Inn in the future. If there is anything else we can assist you with or if you have any special requests for your next stay, please don’t hesitate to reach out. Thank you again, and we look forward to seeing you soon!
Thank you so much for choosing Holiday Inn for your recent stay. We are delighted to hear that you enjoyed your time with us! It is always our goal to provide a comfortable and memorable experience for our guests, and we are thrilled that w… Show more
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewThe pool and shower was great
The elevators do not work properly
We are truly sorry that you were unable to enjoy your stay at Holiday Inn to the highest standards. It is always our goal to provide a comfortable, pleasant, and memorable experience for all of our guests, and we deeply regret that we fell short of your expectations. We truly appreciate your kind feedback, and we hope to welcome you back to Holiday Inn in the future. If there is anything else we can assist you with or if you have any special requests for your next stay, please don’t hesitate to reach out. Thank you again, and we look forward to seeing you soon!
We are truly sorry that you were unable to enjoy your stay at Holiday Inn to the highest standards. It is always our goal to provide a comfortable, pleasant, and memorable experience for all of our guests, and we deeply regret that we fell … Show more
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewThe Pool
Rooms were a little dirty, carpet was dirty, everything was dusty
We are truly sorry that you were unable to enjoy your stay at Holiday Inn to the highest standards. It is always our goal to provide a comfortable, pleasant, and memorable experience for all of our guests, and we deeply regret that we fell short of your expectations. We truly appreciate your kind feedback, and we hope to welcome you back to Holiday Inn in the future. If there is anything else we can assist you with or if you have any special requests for your next stay, please don’t hesitate to reach out. Thank you again, and we look forward to seeing you soon!
We are truly sorry that you were unable to enjoy your stay at Holiday Inn to the highest standards. It is always our goal to provide a comfortable, pleasant, and memorable experience for all of our guests, and we deeply regret that we fell … Show more
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewGreat people
Thank you so much for choosing Holiday Inn for your recent stay. We are delighted to hear that you enjoyed your time with us! It is always our goal to provide a comfortable and memorable experience for our guests, and we are thrilled that we were able to meet your expectations. We truly appreciate your kind feedback, and we hope to welcome you back to Holiday Inn in the future. If there is anything else we can assist you with or if you have any special requests for your next stay, please don’t hesitate to reach out. Thank you again, and we look forward to seeing you soon!
Thank you so much for choosing Holiday Inn for your recent stay. We are delighted to hear that you enjoyed your time with us! It is always our goal to provide a comfortable and memorable experience for our guests, and we are thrilled that w… Show more
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewEverything was absolutely perfect
None
Thank you so much for choosing Holiday Inn for your recent stay. We are delighted to hear that you enjoyed your time with us! It is always our goal to provide a comfortable and memorable experience for our guests, and we are thrilled that we were able to meet your expectations. We truly appreciate your kind feedback, and we hope to welcome you back to Holiday Inn in the future. If there is anything else we can assist you with or if you have any special requests for your next stay, please don’t hesitate to reach out. Thank you again, and we look forward to seeing you soon!
Thank you so much for choosing Holiday Inn for your recent stay. We are delighted to hear that you enjoyed your time with us! It is always our goal to provide a comfortable and memorable experience for our guests, and we are thrilled that w… Show more
Reviewed: 15 May 2025 · Stayed in April 2025
Verified reviewReviewed: 15 May 2025 · Stayed in May 2025
Verified reviewHad to have heat or very cold air, no in between.
We are truly sorry that you were unable to enjoy your stay at Holiday Inn to the highest standards. It is always our goal to provide a comfortable, pleasant, and memorable experience for all of our guests, and we deeply regret that we fell short of your expectations. We truly appreciate your kind feedback, and we hope to welcome you back to Holiday Inn in the future. If there is anything else we can assist you with or if you have any special requests for your next stay, please don’t hesitate to reach out.
We are truly sorry that you were unable to enjoy your stay at Holiday Inn to the highest standards. It is always our goal to provide a comfortable, pleasant, and memorable experience for all of our guests, and we deeply regret that we fell … Show more