14500 Continental Gateway, Lake Buena Vista, Orlando, FL 32821, United States of America
#313 of 384 hotels in Orlando
Guests' ChoiceBased on 6178 hotel reviews
6.6Cleanliness
7.2
Comfort
7.2
Location
8.3
Facilities
7.0
Staff
7.5
Value for money
6.8
Free WiFi
7.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 28, 2024
Clewley
United States of AmericaEverything is available so you don’t need to leave for anything.
Stayed in April 2024
Reviewed: April 27, 2024
Benjamin
United States of AmericaEverything was great.
It was a good place to start with on our trip to Florida. Had everything in one spot didn’t need to travel elsewhere for things.
Stayed in February 2024
Reviewed: April 27, 2024
Edwards
United States of AmericaHousekeeping service was horrible. Needs improvement.
I like the amenities (Pools, Water park, Movie Theater, Arcade, Yoga studio, etc.). I like the activities at the Water park. I like the Marketplace and the variety of food options.
Stayed in April 2024
Reviewed: April 24, 2024
Desiree
United States of AmericaWay expensive and room was not clean, they did compensate for that and offer to clean the next morning
Waterpark was great
Stayed in April 2024
Reviewed: April 21, 2024
Khamkhoune
United States of AmericaI wish the pool open a little longer for adults. I know it close for cleaning but too much kids in the daytime we waited all day but still too much kids.
Everything was good loved it would stay again
Stayed in April 2024
Reviewed: April 20, 2024
Latiesha
United States of AmericaThe room was small online I thought it was bigger, but the beds were very soft clean and I loved the sleep I got....
I didn't have the breakfast, but overall it was a nice stay my kids enjoyed themselves so I was happy with that...
Stayed in March 2024
Reviewed: April 18, 2024
Daniel
CanadaJust how big it was
The pools and water park
Stayed in February 2024
Reviewed: April 18, 2024
Gabriel
United States of AmericaThe elevator took forever
Great kids environment
Stayed in April 2024
Reviewed: April 18, 2024
Iche
United States of AmericaI didn't like the 1st room I was given, missing wall fixtures, broken lamps, and floor was lumpy. Also, the room key didn't work 2 of the 4 nights.
Oasis pool
Stayed in April 2024
Reviewed: April 17, 2024
Cassandra
United States of AmericaHidden fees, which still haven't been refunded after saying it was only temporary. Rooms are super dark unless you open the 2 windows wide open but then everyone can just look in as they walk by. Then being told we should have gotten a welcome gift upon check in which we never got but then if we wanted to get one still we would have to drive 15 minutes away for a presentation. Also advertised kids eat breakfast for free 11 and under but doesn't state with purchase of an adult meal other wise kids don't eat free. So we walked from one side of resort to other expecting my kids to be able to have breakfast and ended up walking out because we didn't have our wallet or purse, because it didn't say with purchase. Should be clarified, as their dinner was clear.
Loved the waterpark area especially for the kids.
Stayed in April 2024
Reviewed: April 17, 2024
Robin
United States of AmericaThey closed the kid water park at 6 every day we were there so the kids didn’t get to use it since we did theme parks we came back early to use the pool & waterpark & it was already closed. It was very disappointing & the kids were upset. It should stay open until the sun goes down at a minimum.
Loved the ease of the restaurants on site.
Stayed in March 2024
Reviewed: April 16, 2024
Gianna
United States of AmericaI just wanted my bed fixed everyday
Loved the location of Hotel & My Children had a blast
Stayed in April 2024
Reviewed: April 15, 2024
Morris
United States of AmericaManager Sherman
Waterpark
Stayed in April 2024
Reviewed: April 15, 2024
Vanessa
United States of AmericaVery loud outside till 1-2 am. Smoking outside our room from other guests, also smelt like weed. Also don’t agree with having to pay parking when staying at the resort.
Stayed in April 2024
Reviewed: April 15, 2024
Samuel
United States of AmericaCleanliness
Employees great service great cleanliness poor and no compensation for late check in
Stayed in April 2024
Reviewed: April 15, 2024
Bill
United States of AmericaCheck in took way too long
Friendliness of staff
Stayed in April 2024
Reviewed: April 13, 2024
Linda
United States of Americathe pool water was freezing!!
all the activities and games performed by the sun and jacuzzi
Stayed in April 2024
Reviewed: April 11, 2024
Kierra
United States of AmericaI didn't like my children couldn't get into the hot tub and that the cleaning people came late at night throwing away things that didn't belong to them
I loved the idea of the food places and water park being at my convience.
Stayed in April 2024
Reviewed: April 9, 2024
Joseph
United States of AmericaAll
All
Stayed in April 2024
Reviewed: April 8, 2024
Melissa
United States of AmericaNo affordable water. Only Dasani. Food places ran out of vegetarian options very early in the day.
Water was clean and refreshing. Rooms were spacious and clean
Stayed in March 2024
Reviewed: April 7, 2024
Dave
BarbadosOne thing is that there was no phone in my room despite inquiring on two occasions to no avail and the staff is quite friendly but only seem to clean superficial.
Total cleanliness of the entire facility,the amount of attractions (arcade,water park,restaurants) and and friendly staff.
Stayed in April 2024
Reviewed: April 6, 2024
Jonathan
United States of AmericaThe food an tryn to connect front office was really hard to get in contact with and pool was very poor no towel not enough seats and just not clean
Good location to all the parks
Stayed in April 2024
Reviewed: April 5, 2024
Tillman
United States of Americathe information stated that breakfast was included it was not my husband and i had to pay yes it was cheaper than paying for all six of us but it was not what we planned for
the pool was very fun and kid friendly. our days were never boring
Stayed in March 2024
Reviewed: April 4, 2024
Greg
United States of AmericaThe hidden fees that came with the stay, staff gave me conflicting answers on my ability to use rewards for meals and the bathroom water would not stop dripping.
The location to attractions, pool and amenities was nice.
Stayed in April 2024
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