A lot of things need to be fixed… cupboards were dragging on the ground, the door to our room would scrape the floor, flip lock thing was missing on door…. Only one out of 3 elevators were running… seemed like they were very short staffed. Also the parking situation was terrible! And expensive!

The room was a decent size for the price and for the most part clean and comfortable

Stayed in September 2025

There was only one working elevator. The bathroom was outdated besides the LED mirror. Everything was outdated. Felt sketchy.

Location was great.

Stayed in September 2025

The hotel is a holiday inn.. For The price you could Get a more luxurious hotel. Location is center of downtown. Parking isn’t available. I’m

Stayed in September 2025

Only one elevator worked, ceiling was leaking, ice machines didn’t work,

Nice room

Stayed in August 2025

There was pieces of old toilet paper in the pool, and it was so murky that you couldn’t see your feet when you stood in it. We had to get a total of 9 key-cards, as our door kept locking shut. The bath wouldn’t stop running, so was on the entire length of our stay. The hallways STUNK of marijuana, and we had several cleaners barge into our room unapologetically throughout our stay.

Stayed in August 2025

Facilities needs improvement and bathroom curtain was dirty

There was none

Stayed in July 2025

In the middle of refurbishing. Empty toiletries.

Location.

Stayed in August 2025

Air Conditioner did not worked and we needed to be moved to another room

Stayed in August 2025

103 degrees outside, 90 in my room when 1st arrived. Was able to fix knocked off the wall thermostat. Then set it according to needs. Room was cool when we returned from game. Not that this is on you, but couple in next room, were loud and abusive. Also not impressed w/parking.

Wasn't aware there was a breakfast

Stayed in August 2025

No extra amenities - no breakfast, parking was expensive, booking.com said $20.00 a night, paid 150.00 due to city parking fees

There was a bed

Stayed in August 2025

Everything was under construction, place should have been closed..

Nothing

Stayed in August 2025

We had kids banging on doors and running the hallways starting at 5:45 AM and I reported it. There was a worker who said he had received many complaints but he was the only one working and couldn’t do anything about it. It continued until 7:25 when we finally decided to just get up and leave. Was not pleasant at all.

Decent location for the baseball game.

Stayed in August 2025

When I arrived, they did not have my reservation. They said, since I booked it when it was under Holiday Inn convention center and they have changed your name to the Arch convention center. They do not have my reservation nor my payment that I have made in January 23 of this year so I had to pay again 162.54 for this time which I had already paid 162.53 due back in January 23 2025.

It was close to where we wanted to be an easy access

Stayed in August 2025

Pool needs cleaned and property is a little hidden

Down town and not too pricy

Stayed in August 2025

Lacked parking, had to pay to park in an open lot half a block away. Even though the room was nice it lacked proper maintenance, AC had a hard time keeping up, toilet ran constantly and made screaming noise when flushed. There was a restaurant but was closed for the month of august, and make sure to leave at least five minutes early for anything that involves you having to use the elevators, they are very slow and don’t seem like they have ever been updated, some of the buttons do not light up and others have the numbers drawn onto them and they are very slow

Location was nice for getting around downtown, room layout was amazing, hotel was furnished well.

Stayed in August 2025

There was no breakfast offered. We had to pay for parking. We didn't receive room service when requested. Needs to have better signage so it is more identifiable.

The location was perfect for me. It was close to the convention center and to local restaurants as well as to tourists attractions. The staff was friendly.

Stayed in July 2025

No ice. No creamer for coffee. Terrible parking. Room wouldn't get any cooler. Dirty ceiling in room from air vent. And you could hear every noise from the hallway.

Stayed in August 2025

Issues with finding an area to park without paying. Lots of construction

Had a nice room

Stayed in July 2025

They are doing construction. The key card didn't work to open the front door or the pool gate. The location is 6-10 blocks from anything.

The pool was nice. They gave extra towels when asked.

Stayed in July 2025

The room looked clean, but smelled HORRIBLE. Reaked out dirty dog and mold. The toliet flushed weird. The shower was awful. The water pressure was good and the temperature as well, but every time one showered the water ran out all over the bathroom floor and out into the hotel room entrance. There’s a drain in the floor for the water to run down into but it didn’t work that way. That’s definitely where the mold smell has to be from. Water damage. You can’t see it but IT STINKS!!

Staff seemed pleasant. The location was close to the things I had planned to do. I requested a crib for my baby and that need was met. The check in was quick and hassle free. The check in area appeared to be clean. There was an indoor pool and cabanas. I didn’t get around to using it, but looked nice. States on the website that there’s a breakfast option, but there really wasn’t. Signs stated that their kitchen/dining is temporarily out of service. The room did look like the picture .

Stayed in July 2025

We didn’t have a shower curtain and we were stuck in the elevator

It was quite and clean. Parking was free and easy to find

Stayed in July 2025

Overall the hotel felt unkept and dirty, carpets were severely stained in the lobby/hallways. The stairs were in desperate need of vacuuming. People that had booked on third party sites were being canceled due to overbooking.

Rooms were clean, bed was comfortable.

Stayed in July 2025

Pool was broken (repair?!) and restaurant that used to be on property is now closed. In addition, the air conditioning on the main floor was broken (on a 95* humid day!) and one of the elevators was out of order. Half the lights in our hotel room bathroom were not functional and a room booked for four people (two queen beds) only had two towels.

Close location to Busch Stadium - walking distance.

Stayed in June 2025

Some proper sign of the name of the hotel would be nice was not happy that the pool was not in working order had to go in search of a public pool Wasn't happy that when booking my reservation I was shown 3 different prices and got stuck paying the higher price the doors to the hotel room did not shut properly at all which I felt was a little dangerous as in the case that the room next to ours someone had walked in to the room that wasn't theirs

Only the parking was good because there was handicap parking the inside of the property was very nice you might want to do some nice landscaping around the property

Stayed in June 2025