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  5. Reviews of Holiday Inn Hotel & Suites Maple Grove Northwest Minneapolis-Arbor Lakes by IHG

Reviews of Holiday Inn Hotel & Suites Maple Grove Northwest Minneapolis-Arbor Lakes by IHG This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

11801 Fountains Way North, Maple Grove, MN 55369, United States

#5 of 9 hotels in Maple Grove

Guests' Choice

Review Score

Based on 87 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.6

  • Location

    9.1

  • Facilities

    8.4

  • Staff

    8.9

  • Value for money

    7.7

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 25, 2025

    7.0
    I would stay again.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds- Hearing Accessible Roll in Shower/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The water slide was not open!

    Large rooms.

    Stayed in July 2025

  • Reviewed: July 14, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The pool hours were limited from 9-9 which rendered my ability to use those facilities null. Disappointed, as I picked this hotel for the pool/spa on purpose. :(

    Stayed in June 2025

  • Reviewed: May 20, 2025

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds- Hearing Accessible Roll in Shower/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The bed was too soft and could hardly walk after sleeping in it

    The location and the pool.

    Stayed in May 2025

  • Reviewed: May 15, 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast buffet was lacking. No fruit. Bread products were dry. The hot items were shriveled up like they've been out all morning.

    The staff was very friendly, and available when needed. The location is great, rooms are comfy, price was reasonable, and the waterpark is an added bonus.

    Stayed in May 2025

  • Reviewed: May 5, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The location is great, with many restaurants and attractions for children or a family outing.

    Stayed in May 2025

  • Reviewed: August 22, 2024

    9.0
    It was a decent stay
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The water slide isn't open during the week but the kids enjoyed what was available

    Had a nice gym, the kids enjoyed the pool, nice location plenty of options for food nearby

    Stayed in July 2024

  • Reviewed: August 21, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Tesla charging stations

    Stayed in August 2024

  • Reviewed: March 22, 2024

    8.0
    Delightful time for spring break
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Warm plates for breakfast.

    Breakfast scrambled eggs were cold.

    Stayed in March 2024

  • Reviewed: March 19, 2024

    9.0
    Kids loved time in water park
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Cold scrambled eggs, cold bacon

    Water park ambience delightful, lily pads very challenging

    Stayed in March 2024

  • Reviewed: March 11, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Other guests at the hotel were loud and disruptive in the night. The hotel did deal with it though and it was not the hotel's fault.

    Minecraft Dungeons.. Breakfast, pool area. Room was clean.

    Stayed in March 2024

  • Reviewed: December 30, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The price for the stay was a little steep compared to the other hotels in the area.

    The staff was awesome, breakfast was delicious, and the kids loved the water park.

    Stayed in December 2023

  • Reviewed: November 2, 2023

    8.0
    It was fun. Wish breakfast was included
    • Leisure trip
    • Family with young children
    • Family Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Free breakfast, and have the opportunity to bring in own small cooler with plastic

    Was disappointed that breakfast is not included, also at pool can't bring in oun cooler have to pay for over priced tap beer.. For the price of the room thinking hoilday inn could afford to give out free breakfast like other hotels in the same location

    Stayed in October 2023

  • Reviewed: August 14, 2023

    8.0
    It was just fine. Kind of expensive …no free coffee, kiddy pool needs updating, pillows need to be replaced.
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Proximity to many restaurants. Clean

    Stayed in August 2023

  • Reviewed: July 20, 2023

    8.0
    Great experience, would come again
    • Leisure trip
    • Couple
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    That the pool isn’t open longer for adults at night.

    How clean our room was, and the staff at the bar were very welcoming and helpful.

    Stayed in July 2023

  • Reviewed: April 23, 2023

    8.0
    Hotel is clean and tidy, pool provides fun for kids and parents can find relaxation in the hot tub.
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 1 night

    The Pool/ Hotel Security Team, in addition to our server at Breakfast was most kind and welcoming! The Front Desk Team (other then Sarah and the gal she appeared to be training upon our arrival) needs to learn a few things about general customer facing etiquette.

    Hotel was clean and ready for our arrival. Pool area was also tidy and the birthday party crew we brought had fun!

    Stayed in April 2023

  • Reviewed: March 28, 2023

    8.0
    We will be coming back again!
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    two things I’d suggest, the bathroom door in our room was heavy with a self closing mechanism. my youngest got her finger pretty severely pinched because of it. for a hotel that’s pretty family oriented I would not suggest the self closing doors, not sure the purpose but if that. secondly though the water park is older looking we really enjoyed it. the pool staff is conflicting to me though, noticed none in actual pool attire like standard lifeguards, one was sleeping, most in their phones with headphones in and one was crocheting. if any parent or guardian was expecting lifeguards to actually be looking out for the safety of their children you’d be greatly disappointed. It was a false sense of security and safety and my own opinion I’d rather no lifeguards in that scenario so parents are in full watch (as they should be anyway).

    loved the pool amenities, it was a doable family vacation for a solo parent trip with young kids.

    Stayed in March 2023

  • Reviewed: January 28, 2023

    7.0
    Overall would go again but the water park hours are annoying
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The pool/ water park closes for 30 minutes 2 hour after opening the "cleaning" and they lock the pool area and kick you out. No cleaning is happening during this time. I also got a room with two queens and a pull out sofa. The sofa was actually not a sofa at all but a chair that pulled out which was disappointing to have less seating space.

    The room was a good size and had a full size fridge. Also the staff at the front desk was very friendly.

    Stayed in December 2022

  • Reviewed: October 30, 2022

    9.0
    Would recommend this property to family and friends.
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    No water pressure in the shower.

    Friendly staff, clean, large room, good breakfast, good location.

    Stayed in October 2022

  • Reviewed: August 19, 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Pool hrs and kids not being able to swim past 9...seems like most hotels have pools.open til 10 or later kinda disappointed

    Stayed in August 2025

  • Reviewed: August 11, 2025

    10
    Family Fun
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    NA

    The water park is great and the location is wonderful for food, activities and shopping.

    Stayed in August 2025

  • Reviewed: July 18, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room - Mobility Access/Hearing Accessible
    • Stayed 7 nights
    • Submitted from a mobile device

    Water slides way to harsh!

    Location was good, walking distance e chick fila!

    Stayed in June 2025

  • Reviewed: May 26, 2025

    10
    We had fun in a clean and homey environment!
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was great! Staff and facilities were wonderful and accommodating!

    Stayed in May 2025

  • Reviewed: May 17, 2025

    1.0
    There was blood in the furniture and the room was not clean, I contacted booking regarding concerns and not wanting to s
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There was blood in the furniture and the room was not clean, I contacted booking regarding concerns and not wanting to stay, booking stated they would call the hotel to see if I can get a refund. The hotel manager approved the refund and emailed booking and I still haven’t received my refund.

    Stayed in April 2025

  • Reviewed: March 31, 2025

    10
    Family time , had a very good experience
    • Leisure trip
    • Family with young children
    • King Room - Mobility Access/Hearing Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    Clean Reception Clean Pool Clean rooms

    Stayed in March 2025

Showing 1 - 25

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