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  5. Reviews of Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria, an IHG Hotel

Reviews of Holiday Inn Hotel & Suites Memphis-Wolfchase Galleria, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2751 New Brunswick Road, Memphis, TN 38133, United States of America

#26 of 187 hotels in Memphis

Guests' Choice

Review Score

Based on 1096 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.9

  • Location

    9.0

  • Facilities

    8.7

  • Staff

    8.8

  • Value for money

    8.4

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 9, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Pool was dirty

    Pool

    Stayed in May 2024

  • Reviewed: April 30, 2024

    10
    I loved the hotel but should have more than 1 staff member on a weekend night. She had to leave the front desk in order
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Baseball team of young guys filled the hotel and partied pretty loudly. Couldn’t sleep one night!

    Very accommodating! Delicious breakfast!!!

    Stayed in April 2024

  • Reviewed: April 27, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Executive King Room
    • Stayed 1 night
    • Submitted from a mobile device

    N/a

    Love everything about the hotel staff friendly, breakfast was good location good area close to shopping and restaurants

    Stayed in April 2024

  • Reviewed: April 22, 2024

    7.0
    It was comfortable when I got another room.
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    My tv didn’t work and there was no space for another room on my 1st night

    I love the rooms and the space. However, my 1st night…was rough. My tv didn’t work and I had to wait for another room the next day.

    Stayed in March 2024

  • Reviewed: April 15, 2024

    10
    It was a great visit for the short time I stayed
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 1 night

    The staff could have been more helpful when they observe a guest in need of assistance.

    The breakfast was great!

    Stayed in April 2024

  • Reviewed: April 15, 2024

    10
    Yes
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Idk how is the breakfast because I not eat

    Stayed in April 2024

  • Reviewed: April 11, 2024

    8.0
    Clean, comfy, convenient
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    The outdoor seating was a bit unkempt and drab.

    Pool, most comfortable beds ever, convenient parking. Toiletries were name brand.

    Stayed in April 2024

  • Reviewed: April 9, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The pool area was covered in kids and trash that I cleaned up from what looks like a party then they broke the hot tub again

    I loved how friendly the staff was the breakfast was amazing but only go lt to use the hot tub 2 times before some kids broke it again

    Stayed in April 2024

  • Reviewed: April 8, 2024

    10
    It was a good stay and clean.
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 6 nights
    • Submitted from a mobile device

    It smelled in some areas like smoke.

    It was centrally located and near everything

    Stayed in April 2024

  • Reviewed: April 4, 2024

    10
    My room was nice and clean and smelled really good
    • Business trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    N/a

    Breakfast was the best breakfast I’ve ever had at any hotel

    Stayed in March 2024

  • Reviewed: April 3, 2024

    10
    One of the best places to stay in Memphis
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The chlorine in the pool bleached my daughters swimsuit. We wish the hot tub would have been working.

    The suite was huge and had a lot of privacy. The beds were very comfortable and the pool area was very spacious.

    Stayed in March 2024

  • Reviewed: April 1, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The hallways and elevators could have had more attention to cleanliness. I understand those being high traffic areas however most of the debris had been there throughout our stay.

    Location was good for nearby places to eat.

    Stayed in March 2024

  • Reviewed: March 31, 2024

    10
    The lady at the front desk was super nice
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing everything was great

    Very clean and friendly

    Stayed in March 2024

  • Reviewed: March 30, 2024

    8.0
    Was great thanks!
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The pool chlorine level needs to be checked and regulated better. My child and husband had a pretty bad reaction. Especially their eyes. Pool is my child’s fav part typically but we couldn’t let him get back in.

    Very friendly staff, nice location, clean comfy room

    Stayed in March 2024

  • Reviewed: March 27, 2024

    9.0
    A great stay for great value
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    There was only one thing out of our 3 night stay that we really didn't like. If your not paying attention when you get to your room, the doors SLAM. Which during the day isn't a problem but at night if your neighbors in other rooms are coming and going it can be a bit annoying.

    When we arrived the front desk was staff was super friendly and the check in process was so easy. The hotel itself looked clean and nice. When we got to our room was pleasantly surprised how clean and well lit the room was. Beds and pillows were comfortable. My 2 kids really enjoyed the pool. My kids are average swimmers and at the deepest point it was only 5ft in the middle 3ft on both ends so shallow enough they could play without huge concern. The location was fantastic most everything we wanted was within 5 minutes of the hotel which was super convenient. Parking was easy and was able to see my car from our window which made me feel better. I did not include breakfast when booking the room as my family and I aren't huge breakfast people. I should have known of all times they would want it would be then. Our first morning there we went to the gift shop to see if there was something they would want and they just had average options so I spoke with the front desk lady about the buffet and she was so helpful. Breakfast consisted of eggs, bacon, sausage, potatoes and French toast. As well as cereals muffins and yogurt. We were pleasantly surprised by the options. Overall it was a fantastic stay and we would recommend anyone visiting with or without children to stay here.

    Stayed in March 2024

  • Reviewed: March 19, 2024

    9.0
    Front desk staff are wonderful.
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite
    • Stayed 3 nights

    The maids were not kind at all. I know they have a lot of work to do, but they didn't have to take it out on the guest.

    The best part of this hotel is the welcoming staff. Every single person at the front desk was kind and welcoming. I know there has to be times that the job is stressful but they never ever showed it. In today's world there is so much negativity it was a blessing to have such kind people helping you.

    Stayed in March 2024

  • Reviewed: March 19, 2024

    7.0
    Birthday vacay
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    The hot tub was out of order and our first night we could not use the pool due to a large group of teenage boys being extremely loud and rough housing taking up the entire pool

    The location was great the room was clean and we could not hear any other guests. It was perfect size for our needs.

    Stayed in March 2024

  • Reviewed: March 10, 2024

    9.0
    Wonderful
    • Leisure trip
    • Group
    • One-Bedroom Queen Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast and staff were great.

    Stayed in March 2024

  • Reviewed: February 27, 2024

    10
    Great stay, great rest and great people.
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night

    I don't think that it would be possible to improve on the way I was treated or the comfort of the room.

    The kindest front desk people ever. Both checking in and again when checking out, the people were kind, helpful and really made me feel like the personally cared about my experience there.

    Stayed in February 2024

  • Reviewed: February 20, 2024

    10
    Highly reccommend it
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Nothing

    Everything

    Stayed in November 2023

  • Reviewed: February 16, 2024

    10
    I would love to ck
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 1 night
    • Submitted from a mobile device

    I got changed $221 I’m still waiting to see where my money went they said give it a day or 2 but the whole stay was $134 not including the 50 coming back

    It was clean and they were very nice

    Stayed in February 2024

  • Reviewed: February 15, 2024

    8.0
    Enjoyed my stay
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Clean and curtious

    Stayed in February 2024

  • Reviewed: February 12, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very comfortable bed, friendly service and nice quiet location.

    Stayed in February 2024

  • Reviewed: February 8, 2024

    8.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Executive King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The hotel was great! It was just quite a bit of noisy kids running down the hall and running in and out their rooms.

    Breakfast was nice and the location was nice as well.

    Stayed in February 2024

Showing 1 - 25

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