2751 New Brunswick Road, Memphis, TN 38133, United States of America
#26 of 187 hotels in Memphis
Guests' ChoiceBased on 1096 hotel reviews
8.5Cleanliness
8.8
Comfort
8.9
Location
9.0
Facilities
8.7
Staff
8.8
Value for money
8.4
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End of dialog contentReviewed: May 9, 2024
Williams
United States of AmericaPool was dirty
Pool
Stayed in May 2024
Reviewed: April 30, 2024
Judi
United States of AmericaBaseball team of young guys filled the hotel and partied pretty loudly. Couldn’t sleep one night!
Very accommodating! Delicious breakfast!!!
Stayed in April 2024
Reviewed: April 27, 2024
Rayner
United States of AmericaN/a
Love everything about the hotel staff friendly, breakfast was good location good area close to shopping and restaurants
Stayed in April 2024
Reviewed: April 22, 2024
Latarsha
United States of AmericaMy tv didn’t work and there was no space for another room on my 1st night
I love the rooms and the space. However, my 1st night…was rough. My tv didn’t work and I had to wait for another room the next day.
Stayed in March 2024
Reviewed: April 15, 2024
Shayla
United States of AmericaThe staff could have been more helpful when they observe a guest in need of assistance.
The breakfast was great!
Stayed in April 2024
Reviewed: April 15, 2024
Samuel
United States of AmericaIdk how is the breakfast because I not eat
Stayed in April 2024
Reviewed: April 11, 2024
Love
United States of AmericaThe outdoor seating was a bit unkempt and drab.
Pool, most comfortable beds ever, convenient parking. Toiletries were name brand.
Stayed in April 2024
Reviewed: April 9, 2024
Kim
United States of AmericaThe pool area was covered in kids and trash that I cleaned up from what looks like a party then they broke the hot tub again
I loved how friendly the staff was the breakfast was amazing but only go lt to use the hot tub 2 times before some kids broke it again
Stayed in April 2024
Reviewed: April 8, 2024
Jimmie
United States of AmericaIt smelled in some areas like smoke.
It was centrally located and near everything
Stayed in April 2024
Reviewed: April 4, 2024
Carmisha
United States of AmericaN/a
Breakfast was the best breakfast I’ve ever had at any hotel
Stayed in March 2024
Reviewed: April 3, 2024
Cody
United States of AmericaThe chlorine in the pool bleached my daughters swimsuit. We wish the hot tub would have been working.
The suite was huge and had a lot of privacy. The beds were very comfortable and the pool area was very spacious.
Stayed in March 2024
Reviewed: April 1, 2024
Lakeisha
United States of AmericaThe hallways and elevators could have had more attention to cleanliness. I understand those being high traffic areas however most of the debris had been there throughout our stay.
Location was good for nearby places to eat.
Stayed in March 2024
Reviewed: March 31, 2024
Alisha
United States of AmericaNothing everything was great
Very clean and friendly
Stayed in March 2024
Reviewed: March 30, 2024
Angela
United States of AmericaThe pool chlorine level needs to be checked and regulated better. My child and husband had a pretty bad reaction. Especially their eyes. Pool is my child’s fav part typically but we couldn’t let him get back in.
Very friendly staff, nice location, clean comfy room
Stayed in March 2024
Reviewed: March 27, 2024
Monteith
United States of AmericaThere was only one thing out of our 3 night stay that we really didn't like. If your not paying attention when you get to your room, the doors SLAM. Which during the day isn't a problem but at night if your neighbors in other rooms are coming and going it can be a bit annoying.
When we arrived the front desk was staff was super friendly and the check in process was so easy. The hotel itself looked clean and nice. When we got to our room was pleasantly surprised how clean and well lit the room was. Beds and pillows were comfortable. My 2 kids really enjoyed the pool. My kids are average swimmers and at the deepest point it was only 5ft in the middle 3ft on both ends so shallow enough they could play without huge concern. The location was fantastic most everything we wanted was within 5 minutes of the hotel which was super convenient. Parking was easy and was able to see my car from our window which made me feel better. I did not include breakfast when booking the room as my family and I aren't huge breakfast people. I should have known of all times they would want it would be then. Our first morning there we went to the gift shop to see if there was something they would want and they just had average options so I spoke with the front desk lady about the buffet and she was so helpful. Breakfast consisted of eggs, bacon, sausage, potatoes and French toast. As well as cereals muffins and yogurt. We were pleasantly surprised by the options. Overall it was a fantastic stay and we would recommend anyone visiting with or without children to stay here.
Stayed in March 2024
Reviewed: March 19, 2024
Rachel
United States of AmericaThe maids were not kind at all. I know they have a lot of work to do, but they didn't have to take it out on the guest.
The best part of this hotel is the welcoming staff. Every single person at the front desk was kind and welcoming. I know there has to be times that the job is stressful but they never ever showed it. In today's world there is so much negativity it was a blessing to have such kind people helping you.
Stayed in March 2024
Reviewed: March 19, 2024
Jamie
United States of AmericaThe hot tub was out of order and our first night we could not use the pool due to a large group of teenage boys being extremely loud and rough housing taking up the entire pool
The location was great the room was clean and we could not hear any other guests. It was perfect size for our needs.
Stayed in March 2024
Reviewed: March 10, 2024
Michelle
United States of AmericaBreakfast and staff were great.
Stayed in March 2024
Reviewed: February 27, 2024
Steven
United States of AmericaI don't think that it would be possible to improve on the way I was treated or the comfort of the room.
The kindest front desk people ever. Both checking in and again when checking out, the people were kind, helpful and really made me feel like the personally cared about my experience there.
Stayed in February 2024
Reviewed: February 20, 2024
Walter
United States of AmericaNothing
Everything
Stayed in November 2023
Reviewed: February 16, 2024
Jasmine
United States of AmericaI got changed $221 I’m still waiting to see where my money went they said give it a day or 2 but the whole stay was $134 not including the 50 coming back
It was clean and they were very nice
Stayed in February 2024
Reviewed: February 15, 2024
Thomas
United States of AmericaClean and curtious
Stayed in February 2024
Reviewed: February 12, 2024
Dillon
United States of AmericaVery comfortable bed, friendly service and nice quiet location.
Stayed in February 2024
Reviewed: February 8, 2024
Gigi
United States of AmericaThe hotel was great! It was just quite a bit of noisy kids running down the hall and running in and out their rooms.
Breakfast was nice and the location was nice as well.
Stayed in February 2024
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