On 6th floor had to run hot water for about 3 minutes before using shower or sink. Need more luggage carts - people kept them in rooms.TV guide said "no info" so didn't have schedule of programs.

Loved location. Good breakfast.

Stayed in September 2025

Parking

Location

Stayed in August 2025

The pool area wasn't as clean as it could have been. I was constantly seeing clumps of hair around the perimeter of the pool. I could not tell if the pool was chlorinated or not because I could not smell the chlorine in the air. In my experience, indoor pools typically have a strong chlorine odor.

The breakfast offered/served was delicious. There was a wide variety to choose from. The area (food counter) was clean, and the food seemed to be at the right temperatures. The staff member (lady) was busy cleaning the dining room as new guests arrived. She was the best.

Stayed in August 2025

NA

Clean. Within walking distant to the Island.

Stayed in August 2025

Price

N/a

Stayed in August 2025

Hot tub and enormous room! Wonderful staff.

Stayed in August 2025

Pool Water looked dirty. ?? Black Nats on Bathroom Shower Curtain, Wall, & Ceiling. 🤢 (Pigeon Forge, TN. Holiday Inn & Suites/Convention Center; Room 615) (Supose to be "Premium" Room ... Nothing Extra than with a "Standard" Room). The picture shown is the 2nd Room/Suite (Room # 627) that I booked with the "Premium" Room, ... It Was Good! 😊

Size of Room Bed Comfortable

Stayed in August 2025

Only complaint is pool and hot tub is very small

Very clean, nice room, comfy bed, will definitely be staying here again already told all my family this is the place to stay in pigeon forge

Stayed in August 2025

The staff left a lot to be desired. Very short and dry with the personality and the girl at check in was awful

The beds were comfortable and very convenient to go places in Pigeon Forge. Probably will not stay here again.

Stayed in August 2025

Shower water pressure did not have enough pressure.

Location

Stayed in August 2025

Did not have a breakfast included.

Room was clean and comfortable.

Stayed in July 2025

The breakfast was mediocre but was convenient. The pool was incredibly cold but the hot tub was decent. Our room was almost ready by our check in and there were dirty blankets on the top of the closet. The couch bed had no sheets when asked for sheets the man argued there were some but after explaining he gave us some. Also getting towels was a hassle.

Was close to a few attractions that could be walked to. Parking lot was well lit. There was also a nice walking path and a small creek bed and the hotel which was nice. Decently clean. Bed was comfortable.

Stayed in August 2025

Was mad at first start because we emailed the hotel about a crib. They sent email back and said it would be taken care of except it wasn’t. Checked in and desk clerk said she would bring crib up while we parked and brought up pkgs and luggage. She was at first floor by elevators and proceeded to say she could Not find a crib said they had two and she had no idea where they were and they only had two of them. Mad is mad because she just said that and walked away. Have a 2 month old grandson and we would have brought one but we we’re emailed they had one so we had to go to Walmart and spend extra money about 80 dollars to get a crib for my grandson and family was not happy. Don’t know your procedures but I think we should be compensated for the inconvenience

Room with the beds, little room with sink coffee maker etc, sitting room

Stayed in August 2025

Nothing was perfect

Perfect location clean rooms and friendly staff

Stayed in August 2025

Staff could have been more accommodating.

Great location, clean facility.

Stayed in July 2025

Everything

Stayed in July 2025

I can't say anything bad about this place, It was in a good location, a nice walk to the Island. Also, the restaurant, The Casual Pint, had great food! We will definitely be back.

Stayed in July 2025

nothing

convenience

Stayed in July 2025

Breakfast isn’t normally included. Although thanks to boooking.com we got our breakfast free!

Stayed in July 2025

Parking, staff, room.

Stayed in July 2025

Room was exceptionally clean friendly staff and great location

Stayed in July 2025

Nothing

Everything

Stayed in June 2025

No free breakfast

Stayed in April 2025

I didn't really mind any of the issues that others would dislike or complain about. The 1st day of our stay one of the elevators didn't work, the smell of the outside trash cans was really bad(not really your fault). The parking was hit or miss.

It was a very Clean room, loved the extra things added to the room, liked the sink and counter space. We loved the room. It was very quiet considering the places around us. We had a view of the river and bridge behind the hotel. The staff answered all our questions, and the restaurant on site was amazing.

Stayed in June 2025