Reviews of Holiday Inn Wilkes Barre - East Mountain by IHG 4 stars
600 Wildflower Drive, Wilkes-Barre, PA 18702, United States
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewGreat location Great service Friendly staff
None at this time
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified reviewDear Letricia, Thank you so much for your wonderful review! I’m delighted to hear that our staff made such a positive impression and that you found your room very clean. It’s even better to know you’d “do it all over again”—that means the world to us! We look forward to welcoming you back for another stay soon. Xavier Bennett
Dear Letricia, Thank you so much for your wonderful review! I’m delighted to hear that our staff made such a positive impression and that you found your room very clean. It’s even better to know you’d “do it all over again”—that means the … Show more
Reviewed: 26 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewLily, the lady at the front desk. And the breakfast!
Dear Leo, Thank you for sharing your feedback! I’m thrilled to hear that Lily made such a positive impression and that you enjoyed our breakfast. Your kind words will be shared with her and the team—they’ll be delighted! We appreciate your comments about the room and facilities as well, and we’ll continue working to make every aspect of your stay excellent. We hope to welcome you back soon for another great experience. Xavier Bennett Xbennett@hiwilkesbarre.com 570-970-1165
Dear Leo, Thank you for sharing your feedback! I’m thrilled to hear that Lily made such a positive impression and that you enjoyed our breakfast. Your kind words will be shared with her and the team—they’ll be delighted! We appreciate you… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewLocation, pool, updated facilities, parking availability.
I expected to have the rooms either connected or in close proximity. Neither of these options were available, and we got a room on the sixth floor and a room on the fourth floor. The clerk indicated that she could do nothing about it because I had not requested it. The second room was not available at check-in. It was not available until an hour after check-in. The next morning, when I checked out the same clerk would not give me a receipt indicating that I should get it from booking.com. The room I stayed in had mold in the shower and wallpaper was peeling in the room near the window. It is now a week later and I have still not been credited for the $75 room deposit on each room. The manager, Xavier was helpful and did offer us a reduced rate on one room due to the inconvenience of not having it ready.
Dear Richard, Thank you for taking the time to share your feedback. I sincerely apologize for the challenges you experienced during your stay, from the delay in room availability to the issues with your room condition and deposit. I completely understand how frustrating this must have been. I’m glad we were able to offer a reduced rate on one room, but I recognize that several aspects of your experience fell short of expectations. Your feedback regarding the desk service, room condition, and deposit handling has been shared with our team to ensure we improve these processes immediately. If there’s anything further we can do to make this right, please don’t hesitate to reach out to me directly at: Xavier Bennett Xbennett@hiwilkesbarre.com 570-970-1165
Dear Richard, Thank you for taking the time to share your feedback. I sincerely apologize for the challenges you experienced during your stay, from the delay in room availability to the issues with your room condition and deposit. I comple… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewWell located, quiet, room was in good shape, recently renovated I believe. Good bar and bar food.
Nothing to complain about
Dear James, Thank you for sharing your feedback! We’re glad you found your room comfortable, our location convenient, and enjoyed the bar and food. We appreciate your kind words and look forward to welcoming you back on your next visit. Xbennett@hiwilkesbarre.com 570-970-1165
Dear James, Thank you for sharing your feedback! We’re glad you found your room comfortable, our location convenient, and enjoyed the bar and food. We appreciate your kind words and look forward to welcoming you back on your next visit. X… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewupdated clean room, great breakfast
Dear Carol, Thank you for your kind words! We’re delighted you enjoyed your updated room and had a great breakfast during your stay. We look forward to welcoming you back soon! Xbennett@hiwilkesbarre.com 570-970-1165
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewI love the new renovation , stayed on the 7th floor the room was awesome!
Wasn’t much i didn’t like, oh the ice machine on seven didn’t work, so I worked my way down too the fourth floor other than that it was a great stay.
Dear Ray, Thank you for taking the time to share your feedback! We’re thrilled to hear you loved your renovated room on the 7th floor and that you enjoyed your stay overall. We apologize for the inconvenience with the ice machine and appreciate your patience in working around it. We can’t wait to welcome you back on your next visit! Xbennett@hiwilkesbarre.com 570-970-1165
Dear Ray, Thank you for taking the time to share your feedback! We’re thrilled to hear you loved your renovated room on the 7th floor and that you enjoyed your stay overall. We apologize for the inconvenience with the ice machine and appre… Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewLovely helpful staff, fantastic dinner, cocktail and breakfast options. Lovely quiet setting with great views.
Dear Katrina, Thank you for sharing your kind feedback! We’re delighted to hear you enjoyed your stay, especially the refurbished room, dining options, and the peaceful setting. Your compliments to our staff mean a lot, and we’ll be sure to share them with the team. We look forward to welcoming you back soon! Xbennett@hiwilkesbarre.com 570-970-1165
Dear Katrina, Thank you for sharing your kind feedback! We’re delighted to hear you enjoyed your stay, especially the refurbished room, dining options, and the peaceful setting. Your compliments to our staff mean a lot, and we’ll be sure t… Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewThe breakfast buffet was really good and the staff was wonderful
Dear Dale, Thank you for your wonderful feedback! We’re delighted to hear you enjoyed our breakfast buffet and found our staff to be wonderful. We truly appreciate your kind words. We hope to welcome you back again soon for another great stay! Best regards, Xavier Bennett Front Office Manager
Dear Dale, Thank you for your wonderful feedback! We’re delighted to hear you enjoyed our breakfast buffet and found our staff to be wonderful. We truly appreciate your kind words. We hope to welcome you back again soon for another great … Show more
Reviewed: 19 July 2025 · Stayed in May 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewBed was comfortable
We weren’t informed at booking that hotel is under renovation. When we arrived we were told that the water was being cut off in less than an hour until the next morning. This is information that should’ve been available to us when we were choosing a hotel to stay at
Dear William, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience caused by the renovation and the unexpected water outage during your stay. We understand how important clear communication is, especially when it impacts your comfort. We strive to inform our guests about any ongoing renovations or disruptions during booking, and we regret that this was not adequately communicated in your case. Your feedback is invaluable as we work to improve our guest communication. We appreciate your understanding and hope to have the opportunity to provide you with a much better stay in the future. Sincerely, Xavier Bennett Front Office Manager
Dear William, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience caused by the renovation and the unexpected water outage during your stay. We understand how important clear communi… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewbreakfast, daily refresh of towels, wash cloths.
Way past an update on rooms, carpeting in room was really dirty and stained.
Dear George, Thank you for your continued loyalty and for taking the time to share your feedback. We’re glad to hear your stays with us have generally been good. We appreciate your comments regarding the room condition and cleanliness, especially about the carpeting. Please know that we are actively renovating and updating our rooms to improve the overall guest experience. Your feedback helps us prioritize these efforts. We hope to welcome you back soon to enjoy the upgrades. Best regards, Xavier Bennett Front Office Manager
Dear George, Thank you for your continued loyalty and for taking the time to share your feedback. We’re glad to hear your stays with us have generally been good. We appreciate your comments regarding the room condition and cleanliness, esp… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in May 2025
Verified review