Loved the room location view of beach

Stayed in April 2024

Hallways seemed dated

Location was great

Stayed in April 2024

Room 118 is next to maintenance room where doors are slamming every am at 630 or 7 am, woke us up. No coffee bar in lobby. Chairs and umbrellas expensive to rent for beach. No where to hang wet suits or towels. No bathroom counter space for toiletry items, need shelves put in bathroom for this.

Nice beds and shower

Stayed in April 2024

Pool is too cold for late March early April needs to be heated. Brunch was way overpriced as well as mimosas needed to Tryon Room in the lobby so you can try on the clothes before you buy them. Otherwise things don't fit and then you have to bring them back and wait for a return on your card Restaurant was a little pricey they could use a happy hour

On the beach, nice bigger surf shop/tour shop in lobby. Dog friendly. Very nice rooms. Which very nicely equipped showers. Lots of towels really good food in the dining hall and the restaurant. Really good brunch on Easter.

Stayed in March 2024

Carpet dated,elevator slow and has an odor.

Clean,quiet area

Stayed in April 2024

The bartender — “Candy” in the inside bar was rude. Up until my last night there I would have given this resort 5 stars but “Candy” ruined that.

I liked everything at this resort in st Augustine. However, on my last night there I found the bartender in the inside bar (Candy) to be not only unfriendly but rude. She suggested my son-in-law of ripping off drink(s). This accusation was absurd. I witnessed the whole thing and I asked her for her name.

Stayed in April 2024

The second elevator was not working. Another guest said it was out last year when they stayed there. The floor needed cleaning around the ice machine and vending area. The pool was cold.

The location was good. The food was great! They offered nice beach towels. Live entertainment was really good.

Stayed in April 2024

Wasn't thrilled with housekeeping. I mean the bed was made, bathroom cleaned and garbage out but the cups weren't replaced, not vacumned, Just felt it was a quick rushed job. I don't like the fact that we are given a bracelet for the pool and a parking tag yet people not staying at the hotel used the pool and people parked in the lot to go to the beach so there weren't spots available.

The room was fine. Loved the beach until it became crowded and noisy.

Stayed in April 2024

Coffee not available until restaurant opens at 7:30. At price of room, coffee should be made available vs paying for every little thing. Elevators are very slow. One was broken and being worked on for entire visit. Remaining elevator served entire hotel. Very over worked and slow. Handicap rail in working elevator was very loose.

Good location. Clean facility. Restaurant food was good but limited menu. Room was comfortable.

Stayed in April 2024

Safe was locked by prior person. Wouldn’t open. No table on patio with the chairs. Non filtered water. Water was tasting nasty when brushing teeth and smelled in shower. Also tap water was nasty in restaurant.

Store and resturant on premises

Stayed in April 2024

Outdoor fire pits seating area was like sitting in the parking lot or between the two buildings, not as nice as the pictures portrayed.

Convenient beach access right from hotel pool area and nice outside tiki bar area by pool.

Stayed in March 2024

Room was dingy and outdated. Could hear other people very easily through walls. Not the cleanest.

Pool bar was nice. Proximity to the beach was great.

Stayed in April 2024

The housekeeping needed to do better. My bed was not neatly made, and there was minimal cleaning throughout the room.

The staff was efficient, professional and friendly

Stayed in April 2024

Older building

Location

Stayed in April 2024

Stayed on the 4th floor and the elevator close to our room is under construction. Had to walk to the other end of the building to use the elevator. It was fine using the stairs, but inconvenient when taking luggage and beach supplies to and from our room.

Had a wonderful time! Loved the tiki bar and restaurant on site. Very comfortable bed and room was clean. Staff was very nice and accommodating. Will definitely stay again!

Stayed in April 2024

Nothing

Customer service

Stayed in April 2024

The parking spaces are too narrow. And I drive a compact car. No breakfast served. Pool wasn't heated.

Everything nearby.

Stayed in April 2024

The hallways were dim and had a odd smell. The night we stayed there was a college formal with a ton of loud and rowdy young adults. They blocked the gazebo which was the access point to the beach for picture taking. Also, the balconies were really small and "partial ocean view" is just that.. We had to stand in one corner of the balcony to see the ocean.

The restaurant in the resort was awesome and fairly priced. The rooms were super clean and nice.

Stayed in April 2024

Not enough luggage racks.

Stayed in April 2024

For a resort it did not have much to do and people just pull up and hang in pool area.

It had beach access and a nice pool area!

Stayed in April 2024

The restaurant didn’t have very many options that weren’t seafood. Vegetarian options were limited

Location was great!

Stayed in April 2024

the rooms could use some updating and the parking lot was full when we tried to park. Other than that, we had a great time here!

I think the overall experience was great. We loved the amenities and the lobby-restaurant area looked beautiful. The location was great and we were able to walk to other places without any issues.

Stayed in April 2024

It was very loud in the evening, you could hear everything in your room, the ice machine, the mechanical room, buzz, voices, just everything. I was unaware you had to rent the chairs from Guy Harvey on the beach, even as a guest. There was a fight outside our room, and nobody would answer the phone at front desk as we wanted to request security. Pool was very cold. The kids wouldn’t swim in it

The property was clean, the location was great. The pool area was nice. After entertainment outside was nice. The restaurant on property was delicious.

Stayed in April 2024

N/A

It is pet friendly and easy access to the beach.

Stayed in April 2024