Reviews of Home2 Suites By Hilton Abilene Southwest 3 stars
3650 Cedar Run Road, Abilene, TX 79606, United States
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Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewGood
That the room smelled like dog and the was dog hair
Dear Guest, It is disappointing to learn that the upkeep of your room did not meet your expectations. Your comfort is important to us, and we will share this matter with our housekeeping team to ensure it does not happen again. We appreciate your patience and hope to accommodate you again with the flawless stay you deserve! In the Spirit of Hospitality, Gideon Hill General Manager
Dear Guest, It is disappointing to learn that the upkeep of your room did not meet your expectations. Your comfort is important to us, and we will share this matter with our housekeeping team to ensure it does not happen again. We appreciat… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewLove, love the staff. They are extremely helpful and courtesy, resourceful and kind.
I noticed a slight decline with detailed cleaning.
Dear Guest, Thank you for choosing Home2 Suites Abilene Southwest and for your terrific review. We are thrilled that our staff helped to make your stay memorable. We believe we have the best team in town, and we work hard every day to deliver outstanding service. We also appreciate your honest feedback regarding cleanliness; thank you for bringing this to our attention. We look forward to making your next stay with us perfect. In the Spirit of Hospitality, Gideon Hill General Manager
Dear Guest, Thank you for choosing Home2 Suites Abilene Southwest and for your terrific review. We are thrilled that our staff helped to make your stay memorable. We believe we have the best team in town, and we work hard every day to deli… Show more
Reviewed: 22 June 2025 · Stayed in May 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 27 May 2025 · Stayed in May 2025
Verified reviewThe room had plenty of space to sleep three with a nice kitchenette. The staff was very friendly
Location, breakfast, bed to firm
Dear Guest, Thank you for your stay at Home2 Suites Abilene Southwest. We are delighted you rested well in your fresh rooms with convenient amenities, and we appreciate your kind remarks about our team members' devoted services. Your feedback regarding the breakfast has been noted and will be shared with our team. It was a pleasure to host you, and we look forward to welcoming you again soon. In the Spirit of Hospitality, Gideon Hill General Manager
Dear Guest, Thank you for your stay at Home2 Suites Abilene Southwest. We are delighted you rested well in your fresh rooms with convenient amenities, and we appreciate your kind remarks about our team members' devoted services. Your f… Show more
Reviewed: 27 May 2025 · Stayed in March 2025
Verified reviewThe pool was great, it was heated to the perfect temp that my son was able to enjoy it. Also the breakfast selection was amazing!
Can’t say that there was anything worth noting that I did not enjoy
Dear Colin, Thank you for your stay at Home2 Suites Abilene Southwest. We are glad you had a pleasant stay with us and had an unwinding time in the pool to relax. Also, it is pleasing that you enjoyed the delicious breakfast. It was a pleasure to host you, and we look forward to welcoming you again soon. In the Spirit of Hospitality, Gideon Hill General Manager
Dear Colin, Thank you for your stay at Home2 Suites Abilene Southwest. We are glad you had a pleasant stay with us and had an unwinding time in the pool to relax. Also, it is pleasing that you enjoyed the delicious breakfast. It was a plea… Show more
Reviewed: 10 May 2025 · Stayed in February 2025
Verified reviewIt’s was wonderful
Cleanliness staff was nice
Dear Shantel, Thank you for your stay at Home2 Suites Abilene Southwest. We are devoted to providing enriching experiences for our guests through inspired service; we are delighted that we achieved this during your stay. It was a pleasure to host you, and we look forward to welcoming you again soon. In the Spirit of Hospitality, Gideon Hill General Manager
Dear Shantel, Thank you for your stay at Home2 Suites Abilene Southwest. We are devoted to providing enriching experiences for our guests through inspired service; we are delighted that we achieved this during your stay. It was a pleasure… Show more
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewIt was in an ideal location for our visit. The room was large, well equipped with a comfortable bed. The bathroom was modern with a great shower. Staff were all friendly and helpful. The pool area was an added bonus to chill out.
The housekeeping wasn’t the best. We had to ask for our room to be serviced.
Dear Lynda, Thank you for your stay at Home2 Suites Abilene Southwest. We are delighted that our location was perfect for your plans and our fresh rooms provided all the comforts you expected. It is also pleasing that our friendly staff and the valued facilities enhanced your visit with us. Your feedback regarding our housekeeping team has been noted and will be shared appropriately. It was a pleasure to host you, and we look forward to accommodating you again soon. In the Spirit of Hospitality, Gideon Hill General Manager
Dear Lynda, Thank you for your stay at Home2 Suites Abilene Southwest. We are delighted that our location was perfect for your plans and our fresh rooms provided all the comforts you expected. It is also pleasing that our friendly staff an… Show more
Reviewed: 25 April 2025 · Stayed in March 2025
Verified reviewReviewed: 21 April 2025 · Stayed in April 2025
Verified reviewLocation
I didn’t think the bathroom was cleaned. There was hair in the tub and there was no shampoo in the container
Dear Roberta, Thank you for your gracious review of Home2 Suites Abilene Southwest. Our location is one of our greatest features, so thank you for pointing that out for future travelers. We are also grateful for your mention of the housekeeping issue in your bathroom and for allowing us the opportunity to make things right. We appreciate your feedback. It was our pleasure to host your visit, and we look forward to seeing you soon. In the Spirit of Hospitality, Gideon Hill General Manager
Dear Roberta, Thank you for your gracious review of Home2 Suites Abilene Southwest. Our location is one of our greatest features, so thank you for pointing that out for future travelers. We are also grateful for your mention of the housekee… Show more
Reviewed: 17 April 2025 · Stayed in April 2025
Verified reviewEverything was perfect!
Dear Desiree, We love to receive feedback on how we are doing! Thank you for sharing your very kind comments about your experience at Home2 Suites Abilene Southwest. We're thrilled to hear that everything was perfect and that you enjoyed every bit of your stay. It means a lot to our team, and we can’t wait to welcome you back for another fantastic experience! In the Spirit of Hospitality, Gideon Hill General Manager
Dear Desiree, We love to receive feedback on how we are doing! Thank you for sharing your very kind comments about your experience at Home2 Suites Abilene Southwest. We're thrilled to hear that everything was perfect and that you enjoye… Show more
Reviewed: 12 April 2025 · Stayed in March 2025
Verified reviewReviewed: 6 April 2025 · Stayed in April 2025
Verified reviewReviewed: 25 March 2025 · Stayed in January 2025
Verified reviewReviewed: 24 March 2025 · Stayed in March 2025
Verified reviewReviewed: 23 March 2025 · Stayed in March 2025
Verified reviewThe suite was cozy and the staff was extremely accommodating and kind.
There was quite a bit of dust in our room and the soaps were out. Breakfast wasn’t too great either.
Dear Rori, Thank you for staying with us. It was delightful to know that the thoughtful service provided by our dedicated associates met your expectations. Your input regarding the room has been noted and will be conveyed to the concerned department to ensure our accommodations are well-maintained and up to standard. We appreciate your feedback regarding the breakfast as we continually seek to enhance our services. We hope to welcome you back soon. In the Spirit of Hospitality, Gideon Hill General Manager
Dear Rori, Thank you for staying with us. It was delightful to know that the thoughtful service provided by our dedicated associates met your expectations. Your input regarding the room has been noted and will be conveyed to the concerned … Show more
Reviewed: 17 March 2025 · Stayed in March 2025
Verified reviewI didn't like the breakfast,l. It would have been better to have powdered eggs, bacon, fresh just, fruits, biscuits and gravy. It was non diabetic stuff. Syrup and sad syrup stuff. Coffee was great.
Great. A separate yard for dogs to play.
Dear Richard, Thank you for your stay at Home2 Suites Abilene Southwest. We are happy that you had a pleasant stay with us, as we aim to provide excellent service to our guests. Your feedback regarding the breakfast with the respective options has been noted and will be conveyed to the team members. It was a pleasure to host you, and we look forward to accommodating you again soon. In the Spirit of Hospitality, Gideon Hill General Manager
Dear Richard, Thank you for your stay at Home2 Suites Abilene Southwest. We are happy that you had a pleasant stay with us, as we aim to provide excellent service to our guests. Your feedback regarding the breakfast with the respective opt… Show more
Reviewed: 15 March 2025 · Stayed in March 2025
Verified reviewIt was clean
We booked the room we chose for the price because it was advertised as having 2 bedrooms. “Bedroom 1: queen bed, Bedroom 2: queen bed” When we arrived it was not 2 bedrooms. It was 1 room. I was willing to pay the $175 for 2 bedrooms but it was way too expensive for what we got. In addition, the breakfast closes way too early. Most hotels have it until at least 10. They closed at 9. We missed out.
Dear Heidi, Thank you for sharing your experience. It’s disappointing to hear that the room layout did not match your expectations, and we understand how frustrating that must have been. Your comments regarding the breakfast timings are valuable. Each guest’s feedback is a critical tool for us in our mission to improve guest satisfaction. We are glad you found our accommodations relaxing, and we hope you will give us another opportunity to regain your trust and provide a much better and more satisfactory stay. In the Spirit of Hospitality, Gideon Hill General Manager
Dear Heidi, Thank you for sharing your experience. It’s disappointing to hear that the room layout did not match your expectations, and we understand how frustrating that must have been. Your comments regarding the breakfast timings are va… Show more
Reviewed: 11 March 2025 · Stayed in March 2025
Verified reviewIt was very clean, well put together and very pet friendly. Smelled fresh everywhere and was greeted by all the employees. It was way too cold but their pool looked great and they had a very nice gym. I couldn’t hear any of my neighbors and the rooms had a nice the little kitchen area with everything you need. Comfortable beds and nice bathroom/shower. The breakfast is included and it was very good. I travel a lot and it was not the regular hotel type of breakfast. Would definitely recommend and will look for more to stay at in future.
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Dear Arellano, Thank you for your stay at Home2 Suites Abilene Southwest. We are delighted your room with the valued amenities provided all the comforts you expected and that you enjoyed our facilities. It is pleasing to know that you relished our breakfast buffet, and our location was perfect for your plans. We appreciate your recommendation of us to fellow travelers and look forward to hosting you again. In the Spirit of Hospitality, Gideon Hill General Manager
Dear Arellano, Thank you for your stay at Home2 Suites Abilene Southwest. We are delighted your room with the valued amenities provided all the comforts you expected and that you enjoyed our facilities. It is pleasing to know that you reli… Show more
Reviewed: 9 March 2025 · Stayed in March 2025
Verified reviewReviewed: 24 February 2025 · Stayed in February 2025
Verified reviewDear Pamela, Thank you for staying at Home2 Suites Abilene Southwest and for the excellent rating. We are glad we could exceed your expectations and that you loved visiting our hotel. We work hard to deliver an exceptional experience for all our guests, so we celebrate reviews like yours. It was our pleasure hosting you; we look forward to welcoming you back on your next visit. In the Spirit of Hospitality, Gideon Hill General Manager
Dear Pamela, Thank you for staying at Home2 Suites Abilene Southwest and for the excellent rating. We are glad we could exceed your expectations and that you loved visiting our hotel. We work hard to deliver an exceptional experience for a… Show more
Reviewed: 17 February 2025 · Stayed in January 2025
Verified reviewReviewed: 7 February 2025 · Stayed in January 2025
Verified reviewReviewed: 13 January 2025 · Stayed in January 2025
Verified review👌
Dear Chris, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Home2 Suites Abilene Southwest; we hope to see you again soon. In the Spirit of Hospitality, Gideon Hill General Manager
Dear Chris, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Home2 Suites Abilene Southwest; we hope to s… Show more