Breakfast was crowded, so there was not much food left. Food was being restocked, but we had to be on our way and could not wait. My husband, I was surprised that this breakfast buffet did not serve ieggs.

The room was nice, but the bed was a little hard.

Stayed in May 2025

The breakfast was cold and not a good selection even for a free breakfast.

Clean and comfortable.

Stayed in March 2025

The hotel was close to my destination, clean and the staff was friendly.

Stayed in February 2025

Everything was nice no complaints The water was just overpriced

Everyone was respectful and kind. Loved the atmosphere and how well everyone gave us our space. I also felt safe.

Stayed in February 2025

We were there on a weekend, but had it been a work day I could see where it would be a busy area.

It was a great location to shopping, entertainment near/around trussville. A short 15 min drive to downtown where we had a competition.

Stayed in January 2025

The shower had not been cleaned. Old piece of soap and several long hairs present before we even used the shower.

Quiet and convenient to food and drink options

Stayed in January 2025

Breakfast was like a 5/10. Bathroom was not clean.

Shawn at the front desk. She as pie!

Stayed in December 2024

Overpriced and not much variety for breakfast items.

Nice location

Stayed in September 2024

Bed was okay ! Wasn't that comfortable compared to other hotels I've stayed at . Besides that everything was great!

Everything!

Stayed in September 2024

My name is Shannon Machuca and I would like to tell you about two extraordinary employees at your Birmingham Colonnade Home 2 Suites. Let me back up a bit with our pre arrival story. We experienced a vehicle breakdown in rush hour traffic three miles from your location. No worries I had a reservation for a one night stay. After safely getting pushed to the side of the road and securing a tow truck it was close to eight pm, our original eta should have been five pm. So we were quite stressed out but at least we had a place to stay and could sort out repairs in the morning. The young man Jerome at the front desk told me they were sold out for the night, my confirmation number through booking.com would not come up in the system. I think at this time Jerome must have seen the stress on my face as I think I could have melted down right there. He looked again and said we do have one suite available I can secure for you, he couldn't give it to me for the price I was booked for but at that moment I just needed a room. Booking.com has a no refund policy and I was trying to get it cancelled. My normal calm personality was shredded were I couldn't even get through a normal function of trying to cancel this. Jerome calmly picks up my phone and called booking.com for me, also while checking me in so my husband and dog could get out of the heat and into a cool room. He ended up calling on the hard line as the cell connection was cut off, all while still taking care of other guests. Jerome gave me my key and said do you want to go to your room if you feel comfortable with me talking to booking.com and ok the cancel? This young man deserves a raise and promotion, todays world you don't get that kind of empathy or customer service as company "policies" don't leave them a lot of options without disciplinary action. The second employee I would like to mention is D'Keryah at the front desk the next morning.

Stayed in July 2024

There were stains on the curtains and chairs in our room.

The staff was outstanding. At the checkout my daughter had forgotten items in her room (twice🙄🫣)and locked the keys inside. The person at the front desk didn’t hesitate and helped her by giving her an extra key the first time and walked with her to the room the second time. Thank you so much. Location is perfect. Breakfast was good.

Stayed in April 2024

It looked nice and in a good area.

Stayed in March 2024

Breakfast was great. Good location,!

Stayed in February 2024

Staff was super friendly and helpful. They were able to get us an early check in. The room was clean.

Stayed in November 2023

Outdoor pool was closed.

Friendly stuff

Stayed in August 2023

The pool smelled like a sewer

Stayed in June 2023

nothing . except there was lipstick left on a cup that I almost used .

great location, comfy beds, nice rooms, beautiful grounds !

Stayed in March 2023

Water pressure was worst I’ve ever had in a hotel. Should have been cleaner.

location

Stayed in January 2023

could have more fruit during breakfast

clean, well stocked

Stayed in December 2022

I don't like the fact that Hilton doesn't provide loyalty credit when using bookings.com. why are they listed as a property on the platform

All good.

Stayed in December 2022

Clean, smells good, excellent breakfast, beautiful location.

Stayed in September 2022

The bed was soo hard our 2nd visit I could barely walk the next day. Thank goodness we had a heating pad and were traveling and I didnt need to walk much.

Beautiful hotel with gorgeous surroundings. Smells amazing, breakfast was wonderful. We loved this hotel so much we stayed twice. On our way to Florida and on our way back a week later.

Stayed in September 2022

Comfort

Stayed in August 2025

***

Ease of reservation, pet friendly, friendly staff, good breakfast, nice location, outdoor seating

Stayed in June 2025