Reviews of Home2 Suites By Hilton Birmingham Downtown 3 stars
250 18th Street South, Birmingham, AL 35233, United States
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewThe area is great , near hospital, restaurants etc
N/A
Dear Rachanae, Thank you very much for your kind words and for taking the time to leave a review. Your feedback is invaluable to us and plays a crucial role in our efforts to improve and provide the best possible experience for our guests. Please come see us again in the future. Best, Shane Hay General Manager
Dear Rachanae, Thank you very much for your kind words and for taking the time to leave a review. Your feedback is invaluable to us and plays a crucial role in our efforts to improve and provide the best possible experience for our guests.… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewGreat location and good for the price
We just didn’t have tissues.
Dear Megan, Thank you for staying with us! Along with some feedback for improvement, it is excellent to know that our location was a significant factor in the enjoyment of your stay. We appreciate your business and the fact that you took the time to share your thoughts. Please come again soon! Best, Shane Hay General Manager
Dear Megan, Thank you for staying with us! Along with some feedback for improvement, it is excellent to know that our location was a significant factor in the enjoyment of your stay. We appreciate your business and the fact that you took th… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewNothing
The staff was not friendly or helpful, the floor I was on was very noisy, I did not get any rest. I booked two rooms they only had one available. They told me they would call me when my second room becomes available they never called I had to keep calling them.
Dear Roxie, I'm very sorry that we disappointed you with both our accommodations and service. Our business includes fresh accommodations and warm hospitality, so I regret we let you down. Your time in sharing candid feedback is appreciated and reviewed by us to foster improvements continually. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that we care about you and your stay. Sincerely, Shane Hay General Manager
Dear Roxie, I'm very sorry that we disappointed you with both our accommodations and service. Our business includes fresh accommodations and warm hospitality, so I regret we let you down. Your time in sharing candid feedback is appreciated … Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe location and being so close to the Amtrak station.
There were weird stains on the furniture and bedding. I would’ve been more upset but was in there for one night. I would not stay more than 1 night though.
Dear Carolyn, Thank you for your feedback regarding your recent stay at our Home2 Suites. While we are glad to hear you appreciated our central location, we regret that it was the only positive aspect of your experience. We sincerely apologize for the lack of cleanliness in your room. Please know that this does not reflect our usual standards, and I will be sure to discuss your comments with our staff. We hope to have the opportunity to host you again and provide you with a comfortable and enjoyable stay, as I am confident we can do. Best, Shane Hay General Manager
Dear Carolyn, Thank you for your feedback regarding your recent stay at our Home2 Suites. While we are glad to hear you appreciated our central location, we regret that it was the only positive aspect of your experience. We sincerely apolog… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewThe location it was by alot of restaurants.
We didn't have a key to the room because the computer for the keys was down the whole time, when they finally took us up to the room we went in to check the room out and it was food in the microwave and frozen beer in the freezer the guy that took us to the room say it and when we went down stairs they said that housekeeping was going to take care of it but when we got back this was over 3 hours because we where here to see family we still couldn't get a key because the computer was still down and when we got back up to the room the food and beer was still there the guy took it but the that was so unprofessional, then the light went out of the bathroom we where just over the whole experience..
Dear LaShun, Thank you for reaching out to us. We’re truly sorry to hear that your experience did not meet your expectations, despite our central location being a highlight for you. We understand how frustrating the issues with the key cards and communication must have been, and we sincerely apologize for any inconvenience this caused during your stay. We strive to provide a warm and welcoming experience, and it’s disheartening to know we fell short. Your feedback is incredibly valuable to us, as it helps us improve and ensure a better experience for our future guests. Thank you again for sharing your feedback. Sincerely, Shane Hay General Manager
Dear LaShun, Thank you for reaching out to us. We’re truly sorry to hear that your experience did not meet your expectations, despite our central location being a highlight for you. We understand how frustrating the issues with the key car… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewWe had a wedding to attend and the reception was held at The Fennec/The Social. We loved that the hotel was directly across the street and a short walk to our room after the party.
Apparently a new card service was installed the day before we checked in and the system went down. We were never given keys and had to have an employee escort us to our room whenever we needed to get in. It was a bit of an inconvenience.
Dear Jill, We truly appreciate you taking the time to share your heartfelt experience with us! We are thrilled that Home2 Suites suited your travel needs and that you enjoyed our prime location. We sincerely apologize for any technical difficulties you encountered and value your feedback immensely. Thank you for choosing to stay with us, and we eagerly look forward to welcoming you back for an impeccable visit in the future. Best, Shane Hay General Manager
Dear Jill, We truly appreciate you taking the time to share your heartfelt experience with us! We are thrilled that Home2 Suites suited your travel needs and that you enjoyed our prime location. We sincerely apologize for any technical dif… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewIt is a nice hotel
It was really noisy some one had a dog when we were on the second floor and you could hear them running down the halls laughing and the dog barking.
Dear Jeanette, Thank you for choosing us and for noting our nice hotel. I sincerely apologize for the noise caused by other guests that disrupted your comfort during your stay. This is not typical of our usual standards, and we hope you will reconsider returning. We would love the chance to provide you with a more peaceful experience on your next visit. Sincerely, Shane Hay General Manager
Dear Jeanette, Thank you for choosing us and for noting our nice hotel. I sincerely apologize for the noise caused by other guests that disrupted your comfort during your stay. This is not typical of our usual standards, and we hope you wil… Show more
Reviewed: 31 July 2025 · Stayed in May 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewClose to Region Stadium
Nothing
Dear Janet, Thank you for your generous review! We are delighted that you were more than satisfied with your stay, and we look forward to your next visit. Thank you for choosing us! Best, Shane Hay General Manager
Reviewed: 21 July 2025 · Stayed in June 2025
Verified reviewThe room
The check in process
Dear Lynch, Thank you for taking the time to share your experience. We're glad to hear that you enjoyed your stay overall. However, we regret that you found our check-in process unaccommodating. We hope you will consider visiting us again for a flawless experience that we know we can provide. Best, Shane Hay General Manager
Dear Lynch, Thank you for taking the time to share your experience. We're glad to hear that you enjoyed your stay overall. However, we regret that you found our check-in process unaccommodating. We hope you will consider visiting us again … Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewConvenience to our UAB appointment !! Breakfast was good Staff was friendly
Loved everything except the cleanliness of the room and hallway. Hair on the shower wall and in the bathroom sink. The hallway definitely needed to be vaccumed, candy wrappers & Straw covers and mustard packets on the floor for both days. We ask one of the housekeepers next door. could we have two more coffee packets, and she told my husband, "We don't have coffee makers in these rooms" She might have been new?? Very happy with the stay otherwise !!
Dear Anonymous, We appreciate the opportunity to host you. Our goal is to ensure that every guest has a comfortable experience, so we are delighted to hear that you felt comfortable during your stay with us. Thank you for sharing your feedback, both positive and regarding areas for improvement, as it helps us serve our guests better. Best, Shane Hay General Manager
Dear Anonymous, We appreciate the opportunity to host you. Our goal is to ensure that every guest has a comfortable experience, so we are delighted to hear that you felt comfortable during your stay with us. Thank you for sharing your feedb… Show more
Reviewed: 17 July 2025 · Stayed in June 2025
Verified reviewThe atmosphere was great, size of room was great as well. Enjoyed the breakfast bar too. Location was most important. Overall a very good deal for the money except for 2 things.
There were two things that did not go well with me one was the comfort of the mattress it was a little bit too soft and I could not get comfortable I have some leg problems and also some back problems and the second thing was the TV wasn't a smart TV it was just a regular cable so I wasn't able to use any of my apps to watch the Netflix or Prime, etc.
Dear Celeste, We are grateful for your feedback and appreciate your kind review. It’s wonderful to hear that you enjoyed our location and breakfast, as we strive to provide a pleasant experience for our guests. I apologize that the beds were too soft for your preference. Your comments highlight both our strengths and areas where we can improve, and we welcome them as they help us make positive changes. Thank you for allowing us to be a part of your trip! Sincerely, Shane Hay General Manager
Dear Celeste, We are grateful for your feedback and appreciate your kind review. It’s wonderful to hear that you enjoyed our location and breakfast, as we strive to provide a pleasant experience for our guests. I apologize that the beds wer… Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewLocation, cleaning, room.
Breakfast.
Dear Vinicius, Thank you for sharing your kind review with other travelers and us. I'm glad you enjoyed our clean, comfy accommodations and superb location. We appreciate having you as our guest, and we hope you'll visit us again soon. See you next time! Best, Shane Hay General Manager
Dear Vinicius, Thank you for sharing your kind review with other travelers and us. I'm glad you enjoyed our clean, comfy accommodations and superb location. We appreciate having you as our guest, and we hope you'll visit us again soon. See… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewWell taken care of.
Nothing.
Dear Sam, Thank you for your kind review! I’m so pleased to hear that our staff’s friendly and attentive service made your stay memorable. I’ll share your compliments with them, and we’d be delighted to welcome you back soon. Best, Shane Hay General Manager
Dear Sam, Thank you for your kind review! I’m so pleased to hear that our staff’s friendly and attentive service made your stay memorable. I’ll share your compliments with them, and we’d be delighted to welcome you back soon. Best, Shane … Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewClean and It Smells Good
The Rooms and The Lobby
Dear Prowell, Thank you for staying with us. I'm glad you found our hotel clean and fresh. We regret that we did not meet all your expectations. Thanks for the feedback, it helps us serve our guests better. We hope to exceed all your expectations on a return visit. Sincerely, Shane Hay General Manager
Dear Prowell, Thank you for staying with us. I'm glad you found our hotel clean and fresh. We regret that we did not meet all your expectations. Thanks for the feedback, it helps us serve our guests better. We hope to exceed all your expec… Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewThe staff was very nice rooms was very clean very nice for family or friends to stay.
Dear Ledesha, It sounds like you had a great time with us! Thank you for your excellent review and, more importantly, for being our guest. We appreciate your patronage and hope to see you in Birmingham again soon. Best, Shane Hay General Manager
Dear Ledesha, It sounds like you had a great time with us! Thank you for your excellent review and, more importantly, for being our guest. We appreciate your patronage and hope to see you in Birmingham again soon. Best, Shane Hay General… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewThe breakfast was fine and certain members of the staff were helpful, but the property is filthy and there was one working elevator when the place was crammed with guests. Also, there was an entire sports team's worth of nasty, smelly kit in the pool area, making it impossible to use the pool.
Our rooms were disgusting, with stains on every piece of furniture and even dirty socks left hanging over the shower in our room when it was supposed to have been cleaned. Our room was never cleaned once during our four-day stay. Two of three elevators were out of service and the place was disgusting. The lobby bathrooms were abhorrent. For over $300 a night - I expected much more. It was AWFUL. The worst part is, that since I booked through Booking.com, the Hotel could not help with my room charges. Maybe it makes sense to pay more and book directly.
Dear Kelly, Thank you for taking the time to provide feedback on your recent stay. I immediately became disheartened when reading your review. Please accept my deepest apologies regarding our less-than-stellar housekeeping and the lack of attention to detail. What you experienced is not typical. Rest assured, your comments have been conveyed to upper management and will be considered when serving our guests on high-demand weekends. Again, thank you for your review, and we hope to have the opportunity to provide a more pleasurable experience. Sincerely, Shane Hay General Manager
Dear Kelly, Thank you for taking the time to provide feedback on your recent stay. I immediately became disheartened when reading your review. Please accept my deepest apologies regarding our less-than-stellar housekeeping and the lack of … Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewClean and people where so nice
Dear Anonymous, We are glad to hear you had a great stay and that you felt well taken care of in a clean room. Thank you for choosing us, and we hope to welcome you back someday. Best, Shane Hay General Manager