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  5. Reviews of Home2 Suites By Hilton Carlsbad New Mexico

Reviews of Home2 Suites By Hilton Carlsbad New Mexico This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

3500 National Parks Highway, Carlsbad, NM 88220, United States

#3 of 26 hotels in Carlsbad

Guests' Choice

Review Score

Based on 153 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.2

  • Location

    9.1

  • Facilities

    8.9

  • Staff

    9.5

  • Value for money

    8.6

  • Free Wifi

    9.4

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: September 1, 2025

    10
    Ecstasy and pet friendly to boot.Night clerk was phenomenal at check in
    • Leisure trip
    • Solo traveler
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Na

    Good location by several eateries. Very clean and looks good upon approach.

    Stayed in August 2025

  • Reviewed: July 6, 2025

    8.0
    Always my go-to hotel.
    • Leisure trip
    • Family with young children
    • King Studio Suite - Hearing Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    This particular stay we were put in a room next to the ice machine & elevators. Traveling with dogs, that doesn’t go so well. Up all night at the sound of that ice machine and people talking loudly at the elevator kept making the dogs bark. Otherwise great place. Amenities kinda blah compared to others, but we weren’t there to sit at the hotel.

    Home2 are always clean and the rooms are always amazing. The shampoo and conditioner are so good, i ordered some for my home.

    Stayed in July 2025

  • Reviewed: May 31, 2025

    9.0
    Good location, easy to get there, and the best part of our stay was the staff. Very professional, friendly and able to a
    • Leisure trip
    • Family with young children
    • Queen Studio with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Very small breakfast area

    Very clean, and very friendly and helpful staff

    Stayed in May 2025

  • Reviewed: February 24, 2025

    10
    Great place to stay.
    • Leisure trip
    • Group
    • Studio Suite with Two Queen Beds - Hearing Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Can’t say a thing.

    Great staff. Better than usual continental breakfast. Loved the large rooms.

    Stayed in February 2025

  • Reviewed: February 10, 2025

    9.0
    Delightful hotel!
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 2 nights

    No real sugar in the dining area - several sugar substitutes but no sugar :( The pillows were very soft, offering little to no support, which made for a restless night of sleep.

    This hotel was a well thought out design - USB ports in the lobby and dining area, several throughout the room; very convenient and helpful with charging devices. The staff was super friendly, checking in with us each time we came into the lobby and even helped with dinner suggestions. There was a spacious courtyard to hang out or chill. The shower was delightful - warm and nice spray. We didn't end up using the kitchenette in the room but it looked like it had anything that could be needed. The room was spacious and allowed us room to spread out for the couple of days we stayed.

    Stayed in February 2025

  • Reviewed: December 23, 2024

    10
    Great hotel with lots of amenities.
    • Leisure trip
    • Family with young children
    • Queen Studio with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Can't think of anything.

    The rooms were spacious and very clean and comfortable. Fatima at the front desk was especially helpful. She helped us plan for our trip to the Carlsbad Caverns the next morning and recommended a terrific restaurant in the area for dinner. Hotel is very convenient for the Caverns.

    Stayed in December 2024

  • Reviewed: September 23, 2024

    8.0
    Good location, comfortable rooms and helpful staff.
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    They ran out of many breakfast items and coffee on day 1 but the service was better the next day.

    Good location and service. The rooms are comfortable and clean. The hotel also has a decent breakfast with multiple options. Shoutout to Savannah for her helpful service.

    Stayed in September 2024

  • Reviewed: August 3, 2024

    9.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Studio with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Need pool

    Good

    Stayed in July 2024

  • Reviewed: July 8, 2024

    8.0
    Excellent value, and very clean!
    • Leisure trip
    • Family with young children
    • Studio Suite with Two Queen Beds - Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    This hotel is well-managed and was in better condition, and cleaner than the upscale hotel we stayed in at Santa Fe. Our room was spotless, and so was the rest of the hotel. Shower pressure was great and the water very hot. Great location if you plan to visit Carlsbad Caverns!

    Stayed in July 2024

  • Reviewed: June 23, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nice clean place to stay.

    Stayed in June 2024

  • Reviewed: June 2, 2024

    10
    Always a great relaxing place to stay
    • Leisure trip
    • Family with young children
    • Studio Suite with Two Queen Beds - Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    None

    Easy check in and check out. Our second time of stay here when we are in Carlsbad because we just like this hotel very much. The hotel is very clean. Breakfast very good and coffeee too. Room is very clean. Staff are very nice. Great place to stay. Easy 5 stars

    Stayed in June 2024

  • Reviewed: May 9, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Studio Suite with Two Queen Beds - Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing to complain about

    Great hotel, fantastic and very helpful service

    Stayed in May 2024

  • Reviewed: April 15, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Studio Suite with Two Queen Beds - Hearing Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I'd love some fresh vegetables for breakfast, but this is rarity in US guess.

    This is incredible value for money. The rooms are clean, staff is very friendly, they give out complimentary pods for washing clothes, even the gym has almost everything you need. The breakfast is surprisingly varied for the class of the establishment.

    Stayed in April 2024

  • Reviewed: April 11, 2024

    8.0
    Very nice facility.
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Bed mattress was a bit soft.

    Roomy, comfortable and clean room.

    Stayed in April 2024

  • Reviewed: April 10, 2024

    8.0
    Two great national parks to visit.
    • Leisure trip
    • Couple
    • Queen Studio with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Not much.

    Convenient location, friendly staff and we got to do laundry on a long road trip.

    Stayed in April 2024

  • Reviewed: April 10, 2024

    10
    Beautiful hotel with comfortable beds and pillows, amazing breakfast, quiet rooms.
    • Leisure trip
    • Family with young children
    • Queen Studio with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Nothing, it was all great. We had a great experience.

    Clean, fast check in. Room was clean, beds comfortable, pillows soft and comfortable, and cozy. Quiet rooms. Breakfast was amazing and delicious. Many options. Check out was a breeze. Would stay again!

    Stayed in April 2024

  • Reviewed: April 8, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Studio Suite - Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The only area for improvement is the breakfast, more fresh fruit and healthy options would be good.

    This is a clean, very nice hotel

    Stayed in April 2024

  • Reviewed: February 3, 2024

    8.0
    Comfortable stay in Carlsbad
    • Leisure trip
    • Family with young children
    • King Studio Suite - Hearing Access/Non-Smoking
    • Stayed 2 nights

    Big, spacious rooms. Proximity of the location to our next roadtrip destination, Carlsbad Caverns.

    Stayed in January 2024

  • Reviewed: January 2, 2024

    9.0
    pleasant stay for sure.
    • Leisure trip
    • Family with young children
    • Queen Studio with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    distance to caverens

    clean, provided water while checking in

    Stayed in December 2023

  • Reviewed: January 2, 2024

    9.0
    Good place to stay for a visit to Carlsbad Caverns
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 1 night

    The garbage bin under the sink looked like it hadn't been cleaned in quite some time: it was very full! The breakfast was quite minimal and a lot of options were already gone by the time we came down for breakfast, still well within the operation times.

    The hotel is very easy to reach and within a short driving distance of the restaurants of downtown Carlsbad. There is even a brewery next door! The hotel staff made us feel welcome and provided us with free water upon arrival. The room itself is very large, with a nice sitting area and a large and comfortable bed. The shower was also good, though not ideal for people over six foot two (190 cm)! We slept well with minimal street noise.

    Stayed in December 2023

  • Reviewed: January 1, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Studio Suite with Two Queen Beds - Hearing Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Liked we could cook in the room with the portable cook top and pots and pans the hotel supplies if asked.

    Stayed in December 2023

  • Reviewed: November 29, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Studio Suite - Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The no pool

    The beds where nice rooms where spacious

    Stayed in November 2023

  • Reviewed: November 28, 2023

    10
    Perfect home base for National Parks!
    • Leisure trip
    • Family with young children
    • Queen Studio with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Everything was perfect - I highly recommend this location as a home base for exploring Carlsbad Caverns and Guadalupe Mountains National Parks!

    This hotel was the absolute nicest chain hotel we have ever stayed in. We use these types of hotels for our National Parks trips and this Home2Suites was amazingly clean, spacious, and well-appointed. The gym was brand spanking new! The breakfast was plentiful and delicious! The staff were always available and so helpful. Even the hallways and stairways smelled new and clean. Truly, I cannot say enough how pleased we were to make this our home base for exploring Carlsbad Caverns and Guadalupe Mountains National Parks!

    Stayed in November 2023

  • Reviewed: November 27, 2023

    10
    Excellent stay. Have stayed multiple times at this location and will stay again.
    • Business trip
    • Group
    • King Studio Suite - Non-Smoking
    • Stayed 1 night

    More fresh options and different drink options.

    The breakfast was typical for a continental breakfast. It was more of a take and go type set up.

    Stayed in November 2023

Showing 1 - 25

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