Reviews of Home2 Suites By Hilton Flower Mound Dallas 3 stars
4231 River Walk Dr, Flower Mound, TX 75028, United States
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Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewlocation and room layout
AC sometimes too difficult to regulate
Dear Luis, Thank you for your feedback. We are glad you enjoyed the convenient location and room layout for your extended stay. We appreciate your note about the AC and will keep it in mind as we work on improving comfort for our guests. Sincerely, Hotel Manager
Dear Luis, Thank you for your feedback. We are glad you enjoyed the convenient location and room layout for your extended stay. We appreciate your note about the AC and will keep it in mind as we work on improving comfort for our guests. … Show more
Reviewed: 31 July 2025 · Stayed in May 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewCustomer service and cleanliness
All good!
Dear Guest, Thank you for your kind words. We are delighted to hear you were pleased with the service and cleanliness. It is wonderful to know you plan to return, and we look forward to welcoming you again. Sincerely, Hotel Manager
Reviewed: 4 July 2025 · Stayed in June 2025
Verified reviewReviewed: 19 June 2025 · Stayed in May 2025
Verified reviewThe location was perfect foe the event we were attending
The be was too hard
Reviewed: 15 June 2025 · Stayed in May 2025
Verified reviewReviewed: 3 June 2025 · Stayed in June 2025
Verified reviewReviewed: 20 May 2025 · Stayed in May 2025
Verified reviewReviewed: 8 May 2025 · Stayed in May 2025
Verified reviewReviewed: 6 May 2025 · Stayed in May 2025
Verified reviewReviewed: 5 May 2025 · Stayed in April 2025
Verified reviewExcellent location to walk around and pretty park and water area.
I did not like being told upon arrival that it was an extra $75 for my pet. That should have been included in the total price or listed when booking and it was NOT. I complained and asked for a partial refund of the $75 but no one wanted to help with that. I talked to 3 executives about it. I understand pet fees but had no idea of this additional charge. The hotel room is high and this made it worse.
Reviewed: 27 April 2025 · Stayed in April 2025
Verified reviewReally appreciated the ability to do an early check in! We live locally and our house was being fogged for rodent waste remediation. We had to be out of house asking with our pets.
Nothing
Reviewed: 24 March 2025 · Stayed in March 2025
Verified reviewReviewed: 24 March 2025 · Stayed in March 2025
Verified reviewReviewed: 23 March 2025 · Stayed in March 2025
Verified reviewRooms were very spacious and clean .. breakfast had a nice spread but mostly packaged food heated and a few freshly made foods . But overall it was a decent spread .. outdoor fireplace and lounge seating were very comfortable and clean and they also had a few board games for kids .. very nice stay overall ..
The trash cans in the room could have been a bit bigger . The hotel shower could have had a hand shower for the kids and a few healthy choices in the breakfast .
Reviewed: 9 March 2025 · Stayed in March 2025
Verified reviewConvenience cleanliness breakfast nice environment
Reviewed: 27 February 2025 · Stayed in February 2025
Verified reviewThe hotel was very clean, comfortable , welcoming, restful and in a good location
The front desk people a d Booking.com could not communicate well. 6 weeks before our stay I changed the date from 4 days to 2 days. According to the front desk, Booking.com never told them. I showed up to check in and they said I was already check in. Someone went up to the room to check. I was right. I finally convinced a supervisor that my date had changed. She agreed and said I would not be charged for the extra 2 nights. On checking out I found I was charged for 3 nights instead of 2. I had an early departure so could not deal with it. I guess Home 2 Suites and Booking.com win.
Reviewed: 24 February 2025 · Stayed in February 2025
Verified reviewReviewed: 22 February 2025 · Stayed in January 2025
Verified reviewBreakfast location was easy and convenient. If you just need something quick before getting on the road and don't mind pre-packaged type food, this will work for you.
The breakfast is predominantly packaged food. I try to avoid preservatives, and this is just not easy in this scenario.
Reviewed: 22 January 2025 · Stayed in January 2025
Verified review