Reviews of Home2 Suites By Hilton Hagerstown 3 stars
1661 Pullman Lane, Hagerstown, MD 21740, United States
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewVery clean room. Very nice staff.
We've had better breakfast food at other establishments.
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewConveniently located near downtown Hagerstown, the Outlets and many eateries.
Nothing
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewMy son is Autistic and the breakfast staff was so friendly and amazing to his little picky needs like needing a Straw to drink his milk. Also that he didn't like the blueberries being mixed with the other fruit so they gave him some alone. The Staff was The Best!
The pocket door to the bathroom didn't close all the way. The blankets on the bed weren't too comfortable on my and my kids' skin but we have sensitive skin.
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in June 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewClean , comfortable, kind , professional, courteous staff , shout out to Matt and Nichole, they are definitely an asset to this establishment
Everything about the property was great no complaints
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewPool was pretty cold.
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewLocation and Very clean
Breakfast
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewThe facilities were great
Was very noisy and alot of constant slamming of doors .... when I arrived I asked to be placed as far away from the elevator as possible.. got up to the room and was placed right across from the elevator so lots of loud talking and what sounded like foot races down the hallway
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewStaff very friendly and breakfast was good. We also enjoyed the indoor pool.
No problems
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewGreat
Every thing was good.
Reviewed: 21 May 2025 · Stayed in April 2025
Verified reviewReviewed: 13 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 April 2025 · Stayed in April 2025
Verified reviewVery homelike, comfortable room . Fully stocked with needed items. This was the first for my fur babies and they were extremely comfortable. We all slept better than we have in quite a while
Breakfast to run just a little longer. As a retired person, I don't always get up early any more, plus it takes me longer to get ready. It would have been nice to have had breakfast.
Reviewed: 23 April 2025 · Stayed in March 2025
Verified reviewReviewed: 14 April 2025 · Stayed in April 2025
Verified reviewReviewed: 9 April 2025 · Stayed in April 2025
Verified reviewok.
pool was cold
Reviewed: 5 April 2025 · Stayed in April 2025
Verified reviewStaff was great!
Bed was very uncomfortable and the walls were very thin.
Reviewed: 1 April 2025 · Stayed in March 2025
Verified reviewFirst time staying with this specific brand. Very modern, clean, and spacious. Full of amenities. My only regret is not booking with this brand for longer stays, as we only did one night.
Reviewed: 30 March 2025 · Stayed in March 2025
Verified reviewWe had an excellent stay at your hotel. Everyone was very friendly and accomodating. From the time we checked in and from the time we checked out. Amazing staff! We will surely come back on our next visit. Thank you.
Reviewed: 17 February 2025 · Stayed in February 2025
Verified reviewCommon area for breakfast was very open and warm. Lots of seating options with plug ins around for electronic devices. Breakfast offered was more than just basic cereal and muffins offering a hot selection and variety. Rooms were spacious and bright. Very clean and comfortable.
Hallway is really narrow making it hard to push the luggage cart down the hallway while the housekeeping carts are out. Elevator was on the end of the building requiring you to walk the entire length of the building to get to our room. An elevator placed in the center of of the building would split the walk.
Reviewed: 3 February 2025 · Stayed in February 2025
Verified reviewThe breakfast was amazing - lots of variety. Location was just where we needed it to be. Lots of restaurants and shopping around. Perfect for our basketball tournament weekend, Pool was open until 10 to after tournament enjoyment,