106 Catalina Circle, Hot Springs, AR 71913, United States of America
#49 of 121 hotels in Hot Springs
Guests' ChoiceBased on 263 hotel reviews
8.1Cleanliness
8.5
Comfort
8.4
Location
8.7
Facilities
8.7
Staff
8.7
Value for money
8.1
Free Wifi
6.2
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: February 13, 2024
Eligio
United States of AmericaNothing
The view, the location.
Stayed in February 2024
Reviewed: February 2, 2024
Diana
United States of AmericaThe refrigerator was noisy. It rattled every time it kicked on. Disrupted our sleep.
Location was great. And having Breakfast on property was convenient.
Stayed in February 2024
Reviewed: January 3, 2024
Jaime
United States of AmericaGreat sunset view from 2,3,4 floor west hallway windows (keep them clean)
Location
Stayed in December 2023
Reviewed: October 24, 2023
Laura
United States of AmericaThe beds were very uncomfortable. Every morning we woke up stiff and sore in our lower lumbar for half the day. At one point I had to move to the sofa, which wasn't much better but it offered a bit more support than the bed.
Breakfast was okay, comparable to other hotels.
Stayed in October 2023
Reviewed: August 31, 2023
Mark
United States of AmericaKing bed
Like everything, but bed
Stayed in August 2023
Reviewed: July 5, 2023
Courtney
United States of AmericaThe bed was not that comfortable and the ac did not keep the room cool at night.
The location and cleanliness. Constantly seen staff working or cleaning around the premises.
Stayed in July 2023
Reviewed: March 12, 2023
Bryan
United States of Americawater pressure wasnt what i hoped for. i know it was set the way it was to conserve but that should be the guests option. i really enjoy hard water pressure.
The breakfast was amazing. love all the options. just like the one we stayed at in fort smith. Please keep all the options
Stayed in March 2023
Reviewed: October 27, 2022
Joan
United States of AmericaBed was a bit hard, breakfast just okay.
Large room, kitchenette facilities, view of lake.
Stayed in October 2022
Reviewed: September 25, 2022
Lashannea
United States of AmericaIt stated a view of the lake and it wasn’t from the room.
Nice environment
Stayed in September 2022
Reviewed: September 12, 2022
Nelms
United States of AmericaSee above
Unable to have the breakfast - families with too many children in the area. I paid to get a lake view and it was really just a parking lot and roofs of the places in front of the hotel. Also, needed another pillow on our bed. Overall it was ok. Probably will try other places next time. Thanks
Stayed in September 2022
Reviewed: September 12, 2022
Lisa
United States of AmericaThat the price change to a higher price then what the website said I would be paying and I don’t think that was right.
It’s clean and it has everything you need as if you were at home. The bed was very comfortable and I slept very well.
Stayed in August 2022
Reviewed: September 8, 2022
Keturah
United States of AmericaThe pillows were too soft. I ended up with neck pain. The breakfast was mediocre. There was no hot food other than the frozen sandwiches you had to heat up.
The room was wonderful. The pool and outside areas are comfortable and relaxing. Quiet and close to restaurants. The view of the lake was gorgeous. Excellent exercise room. I will definitely stay here again.
Stayed in August 2022
Reviewed: August 23, 2022
Brian
United States of AmericaBreakfast was better than most continental breakfasts, but still all processed foods. Would like to seem some more fresh fruit, or sliced cheese or meats.
Stayed in August 2022
Reviewed: July 29, 2022
Trashai
United States of Americathe “lake view rooms” didn’t have much of a lake view.
clean, modern and convenient.
Stayed in July 2022
Reviewed: July 18, 2022
Rachel
United States of Americabreakfast could have been better... not many options. location was nice
Stayed in June 2022
Reviewed: July 1, 2022
Kristina
United States of Americatrash cans were full the first two days of our stay.
clean and well maintained
Stayed in June 2022
Reviewed: June 26, 2022
Kelsey
United States of Americaour pull our couch mattress was disgusting it had chips hair and stains all over the mattress cover and under the mattress. I had to call room service to have it changed. the counters didn’t even look wiped down or that the shower had been cleaned. pool is small
the facility was beautiful.
Stayed in June 2022
Reviewed: June 21, 2022
Looney
USAI didn't like that the price you gave me wasn't the price I paid. I also didn t like there were extra added on fees that I didn't know about.
I liked that it was close to everything.
Stayed in June 2022
Reviewed: June 12, 2022
Candice
United States of AmericaThe bed was like concrete. I didn’t sleep well nor did my partner.
I like having plates in the room and silverware and fridge etc…
Stayed in June 2022
Reviewed: June 8, 2022
Ming-yuan
United States of AmericaBathroom counter should go wall to wall.
Friendly staff
Stayed in June 2022
Reviewed: June 2, 2022
Ashley
United States of AmericaPillows were not that comfortable. No washcloths just hand towels in the bathroom. They could not run my card due to their system being down, couldnt get a receipt at checkout due to that
Staff very friendly, beautiful view of Lake Hamilton, breakfast was good
Stayed in June 2022
Reviewed: June 1, 2022
Bergeronsong
United States of AmericaThe cable was out for the first 2 nights. The pool is situated behind the hotel and does not get full sun but for a couple of hours near the end of the day so it is always cold. Too cold to acclimate to and enjoy. The pillows are so soft, when you lay on them, they disappear. The bed was hard which is great for the men but not so great for ladies with curves.
The price and cleanliness. It was very clean. Most of the staff were great and very personable and who doesn't like a continental breakfast.
Stayed in May 2022
Reviewed: May 24, 2022
Jones
United States of AmericaThe breakfast was not what I wanted nothing went to waffle house for breakfast
Stayed in May 2022
Reviewed: April 28, 2022
Amber
United States of Americathe staff were very friendly and helpful. I enjoyed the fully stocked kitchen and well decorated room and very comfy bed.
Stayed in April 2022
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content