Reviews of Home2 Suites By Hilton New York Times Square 3 stars
150 W 48th Street, New York, NY 10017, United States
#293 of 429 hotels in New York
Guests' ChoiceReview score
Based on 623 hotel reviews
7.9Score breakdown
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Cleanliness
8.1
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Comfort
8.2
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Location
9.5
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Facilities
7.9
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Staff
8.5
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Value for money
7.7
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Free WiFi
8.3
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Reviewed: 29 August 2025
Rakesh
United Arab Emirates58 reviews6 helpful votes8.0“Great location - good clean room”- • Leisure trip
- • Family with young children
- • Queen Studio Suite
- • Stayed 6 nights
Was decent, nothing to complain about specifically. Lifts - but luckily, we weren't much higher up. If you open up the sofa bed, not much space left in the room. The AC noise felt loud but we were tired from a full day of walking everyday so slept well.
Breakfast was basic and very crowded during rush hour - the lifts were an issue during rush hour in the morning for breakfast. But we were on 18th floor so getting down thru stairs was ok. Location was fantastic - right in the middle of times square. Yet the hotel was peaceful. We had a package delivered that got delayed but the front desk helped us and was collected a week after we checked out so that was great service by them.
Stayed in August 2025
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Reviewed: 28 August 2025
Ilkhom
Uzbekistan2 reviews8.0Very good- • Family with young children
- • Queen Studio Suite
- • Stayed 5 nights
- • Submitted via mobile
Elevators always busy
Location
Stayed in August 2025
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Reviewed: 28 August 2025
Julie
Australia21 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Queen Studio Suite
- • Stayed 2 nights
- • Submitted via mobile
Unfortunately the sofa bed was uncomfortable for my adult son.
Very close to everything. Great breakfast!
Stayed in July 2025
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Reviewed: 27 August 2025
Cíntia
Brazil9 reviews1 helpful vote9.0“It is very confort and new.”- • Leisure trip
- • Couple
- • Queen Studio Suite
- • Stayed 7 nights
- • Submitted via mobile
It is very new and it is close the best places that I wanted to go during my trip in New York.
The room is perfect to stay and relax.
Stayed in August 2025
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Reviewed: 24 August 2025
Marina
Israel10 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Queen Studio Suite
- • Stayed 1 night
- • Submitted via mobile
Long waitings at breakfast to get a table Small room Buisy elevators
Location is great Stuff is helpful
Stayed in July 2025
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Reviewed: 24 August 2025
Gabriela
United States4 reviews9.0“We were a group of 6 in two rooms, price was convenient for the location. Breakfast is a great plus”- • Leisure trip
- • Family with young children
- • Queen Studio Suite
- • Stayed 4 nights
Not knowing how elevators work at first caused confusion and gave us a bad experience in the first use. The hallway needs more air, maybe A/C, it was a problem when elevators took a while to come in busy hours.
Location is great. Staff was kind and responsive. Breakfast was wonderful extra. Coffee, tea, and ice available 24/7 was nice. The room is small but it is ok for the price and location.
Stayed in August 2025
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Reviewed: 23 August 2025
Kareem
Egypt2 reviews8.0“Thx to all staff there u are a great team”- • Leisure trip
- • Family with young children
- • Queen Studio Suite
- • Stayed 4 nights
- • Submitted via mobile
Very busy, hard to find place to set in the breakfast
The location and staff are amazing, and it is really value for money
Stayed in August 2025
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Reviewed: 22 August 2025
Linda
Indonesia69 reviews16 helpful votes7.0Good- • Leisure trip
- • Family with young children
- • Queen Studio Suite with City View
- • Stayed 7 nights
- • Submitted via mobile
The furniture arrangement and the weird big table inside made it difficult for us to open our suitcases. The sofa bed can not be opened and not being arranged by them. But it became a good thing, otherwise we don't have a space to open suitcases at all. The lift is super duper long during morning time. I took stairs everyday to go down. The free breakfast is quite disappointing. And also took a long time to get a seat. The price is super duper expensive compare to the facilities, but maybe they charged for the location. The area of the streets have a lot of people smoking weed everywhere. They also charged $100 per day for deposit. 7 nights means charged for $700. Isn't it a bit too much? And the staff that I talked to, to confirmed that it's gonna be credited back, didn't want to write anything or give me any receipts about the guarantee deposit.
Have a little kitchen, big fridge, microwave, Quite close to broadways.
Stayed in June 2025
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Reviewed: 22 August 2025
Sharie
United States26 reviews8.0Very good- • Leisure trip
- • People with friends
- • Queen Studio Suite
- • Stayed 2 nights
- • Submitted via mobile
The bed and sofa bed was horribly uncomfortable. I have stayed at other home2 suites in the past and they were much better. Also the rooms were much smaller than other home2 suites I’ve stayed in.
Great location
Stayed in August 2025
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Reviewed: 22 August 2025
Andreea
Australia14 reviews2 helpful votes8.0“Ok but even for 3 stars some improvements are needed”- • Leisure trip
- • Group
- • Queen Studio Suite
- • Stayed 8 nights
- • Submitted via mobile
The third bed in the room was very uncomfortable (sofa bed). Those need to be replaced if 3 adults are sleeping in one room, they are old and back was hurting after a couple of nights. You need a proper mattresses for that. Paying a ton of money just to get bad back ache is simply not acceptable. Breakfast is modest, it’s made to fill you up, mainly eggs and potatoes don’t expect anything big and luxurious. More options would be great: cheese, veggies, salads, different meat types etc etc Lifts are a joke - stopping at every floor even if they are full, they need to fix the weight sensors. I once had to wait 30 mins to go down.
Perfect location, staff is nice, place is clean
Stayed in July 2025
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Reviewed: 21 August 2025
Aakash
Bahrain61 reviews10 helpful votes9.0“Great location and Comfortable Rooms”- • Leisure trip
- • Family with young children
- • Queen Studio Suite
- • Stayed 8 nights
- • Submitted via mobile
As everyone has mentioned, the elevator wait times in the morning from 8 to 10.30 are insane !
Location is good, and I think the price is good for the location .. the kitchenette area in the room is good. All day coffee available in the lobby.
Stayed in August 2025
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Reviewed: 18 August 2025
Eduard
Ukraine31 reviews2 helpful votes9.0Superb- • Couple
- • Queen Studio Suite
- • Stayed 5 nights
- • Submitted via mobile
Long waiting time for elevators during breakfast time. Not enough space for having breakfast, but I guess that is normal for downtown
Everything was great
Stayed in August 2025
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Reviewed: 16 August 2025
Belford
United States9 reviews9.0“Two night stay with spouse and a friend to see a show. Location was excellent as we only needed to walk everywhere!”- • Leisure trip
- • Couple
- • Queen Studio Suite
- • Stayed 2 nights
- • Submitted via mobile
No early check in.
Elevator service safe with room key admission only to floor specific. Breakfast included.
Stayed in August 2025
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Reviewed: 14 August 2025
Barbara
United Kingdom17 reviews3 helpful votes8.0“Great family place for a first visit to New York”- • Leisure trip
- • Family with young children
- • Queen Studio Suite
- • Stayed 7 nights
- • Submitted via mobile
Very busy at breakfast time Lifts always busy If possible, book a room on the lower floors to be able to take the stairs
Great location Breakfast included Good room size Large fridge in the room
Stayed in August 2025
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Reviewed: 14 August 2025
Alan
Bahrain3 reviews8.0“Only down side is the waiting for the lift and the toilet area having limited space.”- • Leisure trip
- • Family with young children
- • Queen Studio Suite
- • Stayed 7 nights
- • Submitted via mobile
Breakfast is really good.
Prime location very near to Time square and St. Patrick cathedral
Stayed in July 2025
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Reviewed: 12 August 2025
Ana
Costa Rica1 review9.0“You get what you see; it’s fair.”- • Leisure trip
- • Group
- • Queen Studio Suite
- • Stayed 4 nights
- • Submitted via mobile
The elevator system is insufficient for the number of guests; during our 5-day stay, we almost always had to wait up to 30 minutes to go down.
The staff is very friendly, the rooms are just like in the photos, and the location is excellent—close to the subway and just steps from Times Square. Despite being in the center, it is very quiet. The buffet staff was incredibly kind.
Stayed in June 2025
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Reviewed: 12 August 2025
Karlygash
Kazakhstan4 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Corner Queen Studio with City View
- • Stayed 1 night
- • Submitted via mobile
Slow Internet. Not working TV.
Location & suite
Stayed in August 2025
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Reviewed: 11 August 2025
Justin
United Kingdom1 review7.0“Friendly staff, good location, good amenities, but poor systems in place for breakfast and lifts to get to rooms.”- • Leisure trip
- • Family with young children
- • Queen Studio Suite
- • Stayed 5 nights
- • Submitted via mobile
The dining area for breakfast was far too small and overloaded every morning. Guests were having to eat standing in the aisles. The downstairs area was half taken up with laundry bins. Many guests didn’t even know there were food choices downstairs. In addition, the lift system is a nightmare. So many guests were giving up waiting for lifts, and when they did arrive they were full. So many people were taking to the stairs. It was bordering dangerous. Staff were taking pity on guests at times and taking over one of the lifts to get guests to where they need to be.
Location was really good. Room were a little small, but we’re well stocked and comfortable. Food choice at breakfast was good, and varied each day.
Stayed in August 2025
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Reviewed: 11 August 2025
Marina
Israel10 reviews7.0Good- • Leisure trip
- • Family with young children
- • Queen Studio Suite
- • Stayed 11 nights
- • Submitted via mobile
The long waitings for the elevator, the small dining room at breakfast, small room
The location was great. High floor, nice view of the city
Stayed in August 2025
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Reviewed: 10 August 2025
Natasha
United States20 reviews7.0“Great location, whole place was warm.”- • Leisure trip
- • Family with young children
- • Corner Queen Studio with City View
- • Stayed 2 nights
- • Submitted via mobile
The room never cooled down, it was 70-71 the whole time. Too warm for sleeping.
The location to Broadway was amazing
Stayed in August 2025
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Reviewed: 10 August 2025
Kseniya
Cyprus10 reviews3 helpful votes8.0“Very good option for perfect location”- • Leisure trip
- • Family with young children
- • Queen Studio Suite
- • Stayed 8 nights
- • Submitted via mobile
Small room, pure breakfast
Modern hotel with very friendly staff, amazing location
Stayed in August 2025
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Reviewed: 10 August 2025
Susan
Ireland8 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Queen Studio Suite
- • Stayed 3 nights
- • Submitted via mobile
Delays for elevators.
Breakfast was good but very busy.
Stayed in August 2025
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Reviewed: 9 August 2025
Merlin
Guyana2 reviews7.0Good- • Leisure trip
- • Family with young children
- • Queen Studio Suite
- • Stayed 4 nights
- • Submitted via mobile
The elevator system was not good, and it was a great inconvenience. Always packed and long waits.
The staff were warm and great!
Stayed in August 2025
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Reviewed: 8 August 2025
Raja
United Arab Emirates10 reviews7.0“Great location and helping staff”- • Leisure trip
- • Family with young children
- • Queen Studio Suite
- • Stayed 5 nights
- • Submitted via mobile
Long waits for elevators in the morning hours.. breakfast seating.. hard to find place to sit. Room doors are heavy and very hard to open at times Noisy air conditioner
Location, value for money, staff, cleaning
Stayed in August 2025
