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Reviews of Home2 Suites By Hilton Omaha West 3 stars

17889 Chicago Street, Omaha, NE 68118, United States

#44 of 96 hotels in Omaha

Guests' Choice

Review score

Based on 118 hotel reviews

8.4

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    8.6

  • Location

    9.0

  • Facilities

    8.6

  • Staff

    9.2

  • Value for money

    8.3

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 6 August 2025

    8.0
    Very good stay
    • Leisure trip
    • Solo traveller
    • Queen Studio Suite - Hearing Access/Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    They only cleaned my room once in a 5 day stay

    It was well equipped

    Stayed in August 2025

  • Reviewed: 31 July 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The only big issue we had was that the air conditioning broke. We called the office and they moved us across the hall right away.

    The room was very comfortable.

    Stayed in July 2025

  • Reviewed: 1 July 2025

    9.0
    Good value.
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    A coffee cup that I drank from had lipstick on it. Had to call the desk one night (10:15) due to barking dog in next room.

    Location was great (close to Dodge street).

    Stayed in June 2025

  • Reviewed: 30 June 2025

    9.0
    Great stay, close to hospital that our grand daughters were born in
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Exhaust fan in bathroom did not work. Price was a bit higher than desired.

    Room size and amenities in room and hotel. Warm, decent breakfast, comfortable bed, nice shower, kitchenette.

    Stayed in June 2025

  • Reviewed: 17 June 2025

    8.0
    Breakfast station was decent
    • Leisure trip
    • Family with young children
    • Queen Studio - Mobility Access/Non-Smoking
    • Stayed 6 nights
    • Submitted via mobile

    Front desk staff, Megan in particular

    Stayed in June 2025

  • Reviewed: 4 June 2025

    8.0
    Very good
    • Leisure trip
    • Group
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Easy check-in. Great service by staff(Stacy).

    Stayed in June 2025

  • Reviewed: 28 April 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The beds weren't that comfortable unfortunately. I know this wasn't the hotels fault but there was a woman who walked up and down the hall all day long, both days we stayed and she would act as if WE were in her way. It was quite annoying and weird.

    The lady who checked us in was very kind. She greeted everyone who came in and thanked everyone who left. She was in a good mood the entire time we stayed. The rooms were fantastic, great size.

    Stayed in April 2025

  • Reviewed: 9 April 2025

    9.0
    We’ll stay again
    • Leisure trip
    • Family with young children
    • Queen Studio - Mobility Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    All good except for strong smell of urine outside of elevator.

    Stayed in January 2025

  • Reviewed: 24 March 2025

    9.0
    Great stay in Omaha
    • Leisure trip
    • Family with young children
    • Queen Studio - Mobility Access/Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    N/A

    Loved having an indoor pool for the kids and coffee available in the lobby as we passed thru. The kids loved the cookies up front and the breakfast was awesome

    Stayed in March 2025

  • Reviewed: 12 March 2025

    9.0
    Thank you for providing e everything I needed for my quick trip to Omaha.
    • Leisure trip
    • Family with young children
    • Queen Studio Suite - Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Location, facility was clean and comfort.

    Convenient. Had an early appointment close by, it was great staying so close, and not having to worry about the traffic.

    Stayed in March 2025

  • Reviewed: 7 March 2025

    9.0
    Superb
    • Leisure trip
    • People with friends
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Wish we could have had 2 beds for 3 adults instead of a sofa sleeper but we made it work.

    Friendliness, cleanliness and great breakfast!

    Stayed in February 2025

  • Reviewed: 6 January 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Hot tub was low on water and very very hot to almost burning.

    Very easy check In process. Staff were friendly. Very clean.

    Stayed in January 2025

  • Reviewed: 17 November 2024

    7.0
    A great "cheat away"!
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    I didn't actually get a real person to join me .. just was able to hook up virtually.

    Great getaway for me to cheat on my wife! Made her think I was going to work ..

    Stayed in October 2024

  • Reviewed: 27 May 2024

    8.0
    Clean, Safe Area, Friendly Staff, Decent Breakfast.
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    My breakfast biscuit was a bit stale.

    The breakfast was good. The common areas were nice & clean. All the staff were very friendly.

    Stayed in May 2024

  • Reviewed: 3 October 2023

    9.0
    Clean Rooms, Friendly Staff
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    The TV didn't work. We could not get it connected to the cable. This wasn't a huge deal but a bit annoying. We were already in our pajamas so we didn't want to call and have someone have to come into our room so we didn't complain directly to the staff, it may have been a real simple fix. We just watched stuff on our phones.

    I always forget how huge these hotel rooms are. I love that there is a couch and 'livingroom' section as well as a larger fridge than you'd find in most hotels. The hotel was very clean and the staff is always so friendly here. Upon arrival we were asked if we are Hilton Honors members and since we were we got free water and a snack.

    Stayed in September 2023

  • Reviewed: 26 July 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The beds were a little stiff. Husband woke up with a stiff neck and back

    Breakfast was great Location was close for what we were there for

    Stayed in July 2023

  • Reviewed: 24 April 2023

    8.0
    wonderful location for our stay! definitely will stay again.
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Sadly we had a family of screaming kids next door.

    Very Clean, friendly staff and a really good breakfast.

    Stayed in April 2023

  • Reviewed: 18 April 2023

    9.0
    Pretty hotel and friendly staff!
    • Business trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The beds weren't the most comfortable and the comforter was thin, but overall a great stay!

    Great rooms and amenities!

    Stayed in April 2023

  • Reviewed: 12 April 2023

    8.0
    I plan to stay again. Overall great experience!
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There wasn’t sufficient parking and construction.

    location to what we were needing to do… location to restaurants, clean, provided an area for dogs.

    Stayed in April 2023

  • Reviewed: 28 November 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Room of children next door making my dog freak out.

    Good breakfast

    Stayed in November 2022

  • Reviewed: 24 October 2022

    8.0
    Friendly Staff, Bed was not a King Size Bed
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 1 night

    I think because we checked in right after our room was cleaned it smell STRONGLY of bleach. Which is good that they clean with bleach, but it was pretty difficult to tolerate for a while. We ended up turning up the AC and leaving for a little while. The other issue I had was that our room was advertised as a King Suite with Hide-a-Bed but the bed was not a king-sized bed, I would guess it was a queen or a full. This was not a huge deal because my husband and I are used to sleeping in a smaller bed, but if you are not, then I would call the property and verify that the bed you're getting is in-fact a king.

    Hotel appeared clean, was easy to get to. The staff was extremely friendly and made check-in and check out very simple. We were allowed to check in a few minutes early which was nice.

    Stayed in October 2022

  • Reviewed: 11 August 2025

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Queen Studio Suite - Hearing Access/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was okay but we lost power for over 24 hours.

    Stayed in August 2025

  • Reviewed: 1 August 2025

    5.0
    Passable
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The mattress was not comfy at all. The a/c for the room had a weird odor everytime we came back from outside of the hotel so it must have a filter that hasn't been cleaned for awhile I assume. The pool had warning signs saying closed, they put it on the stairs to the jacuzzi and in front of the steps to the pool so I can only assume they were cleaning, but there was no other signs saying pool is being cleaned so I wasn't sure if it was open or not. So I wasn't able to swim the entire two days I was there.

    The lobby and entrance of the Hotel was very inviting and welcoming. Hotel room was mostly clean and had neatly folded towels.

    Stayed in July 2025

  • Reviewed: 21 July 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • King Studio Suite - Hearing Access/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    EVERYTHING!

    Stayed in July 2025

Showing 1 – 25

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