Reviews of Home2 Suites By Hilton San Juan 3 stars
1003 E. Carroll Rd, San Juan, TX 78589, United States
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in July 2025
Verified reviewLoved the room! Loved the breakfast! Absolutely LOVED the staff!!!!
Zero complaints!!
Thank you for your feedback! We look forward to welcoming you again and providing another excellent experience!
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewdidn’t eat there
Thank you for your feedback! We look forward to welcoming you again and providing another excellent experience!
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewIt was great the room was very big.
The only thing was that I had to keep asking for toilet paper each day. I found two bugs in the bed which I killed. But it thi know if they would clean the room. Each day, and not every other day I would not have to ask everyday tp. But 5/7 happy hours was great.
Thank you for your feedback! We look forward to welcoming you again and providing another excellent experience!
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewI like the chairs they were outside so you can sit down and enjoy the evening
Everything was OK
Thank you for your feedback! We look forward to welcoming you again and providing another excellent experience!
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 June 2025 · Stayed in June 2025
Verified reviewConvenient location
Thank you for your feedback! We look forward to welcoming you again and providing another excellent experience!
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewCleanliness
Not good supervision when it comes to children running around the pool … parents dnt say anything Someone from the staff should monitor or make a walk thru before someone has an accident
Thank you for your feedback. We’re sorry to hear about your experience at the pool and understand your concerns. While we do expect parents to supervise their children, we agree that staff oversight is important. We’re reviewing our procedures to improve monitoring and ensure a safer environment for all guests. We appreciate you bringing this to our attention.
Thank you for your feedback. We’re sorry to hear about your experience at the pool and understand your concerns. While we do expect parents to supervise their children, we agree that staff oversight is important. We’re reviewing our procedu… Show more
Reviewed: 7 June 2025 · Stayed in June 2025
Verified reviewWe had a very bad experience with this hotel. We had made a reservation a month and a half in advance because we had an event near the hotel. When we arrived at the hotel at 5:10 p.m. to check in, we identified ourselves at the front desk, and they simply told us, “We canceled your reservation, but we relocated you to another hotel 20 minutes away.” That’s unacceptable!!! And the manager didn’t even apologize or anything—she just handed us a paper with the address of the other hotel. It was a very important event, and we arrived an hour late because of the hotel’s lack of professionalism.
Thank you for your feedback, and I’m truly sorry for the experience you had with us. I completely understand your frustration and the inconvenience this caused, especially given the importance of your event. On the day of your arrival, we recognized there was an issue with your reservation and made every effort to reach you by both phone and email to discuss the situation ahead of time. Unfortunately, we did not receive a response, and we were left with no choice but to explain the relocation in person when you arrived. I realize how upsetting and disruptive this must have been, and I regret that we were not able to communicate with you sooner. This is certainly not the experience we want any guest to have. I want to personally apologize again for how this was handled, and for any lack of empathy you felt at the front desk. We are actively reviewing the situation with our team to ensure better communication, accountability, and service moving forward.
Thank you for your feedback, and I’m truly sorry for the experience you had with us. I completely understand your frustration and the inconvenience this caused, especially given the importance of your event. On the day of your arrival, we r… Show more
Reviewed: 5 June 2025 · Stayed in June 2025
Verified reviewVery clean & convenient location
Nothing!
Thank you for your feedback! We look forward to welcoming you again and providing another excellent experience!
Reviewed: 5 June 2025 · Stayed in June 2025
Verified reviewAll the accommodations were excellent! Our stay was convenient, and we enjoyed our stay the entire time.
I didn't want to leave, but I'd stay again when I come back.
Thank you for your feedback! We look forward to welcoming you again and providing another excellent experience!
Reviewed: 3 June 2025 · Stayed in April 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 24 May 2025 · Stayed in April 2025
Verified reviewReviewed: 15 May 2025 · Stayed in May 2025
Verified review