2375 James L Turnage Blvd, West Palm Beach, FL 33406, United States of America
#23 of 121 hotels in West Palm Beach
Guests' ChoiceBased on 461 hotel reviews
8.4Cleanliness
8.7
Comfort
8.6
Location
8.9
Facilities
8.6
Staff
8.6
Value for money
8.3
Free WiFi
7.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 7, 2022
Mary
United States of Americathough I did not eat breakfast there it looked like a tiny spot. Other than that no complaints.
The staff was awesome and very friendly. The hotel is in a great area to access everything. The drive shack is really cool place to play next door. Will stay there again and recommend it to others.
Stayed in May 2022
Reviewed: March 30, 2022
Robert
United States of Americanothing
very good stay. Nice people and great location
Stayed in March 2022
Reviewed: March 24, 2022
Kerry
South AfricaNothing
The breakfast was great except for 1 day when things had run out but the kitchen lady explained.
Stayed in March 2022
Reviewed: February 22, 2022
Bob
United States of AmericaBreakfast items were pretty much gone, i.e.: bagels, breakfast sandwiches..? Perhaps there was a couple of reason why it was lacking food choices were; other people walking in who appeared to be workers from there and/ or somewhere walking in through the main entrance helping themselves? Also, the two cops sitting there at length enjoying their nice, long hot meal..?
Stayed in December 2021
Reviewed: February 17, 2022
Eric
United States of AmericaThe front desk people were not welcoming or personable.
Clean and comfortable. Breakfast was pretty good in comparison to other chains
Stayed in February 2022
Reviewed: February 14, 2022
Felecia
United States of AmericaNo complaints
The breakfast selection is nice.
Stayed in February 2022
Reviewed: February 9, 2022
James
United States of AmericaThe floor of the kitchen was greasy/slick
Pet friendly
Stayed in February 2022
Reviewed: January 17, 2022
Angelo
VenezuelaNice, clean and good place to stay.
Stayed in January 2022
Reviewed: December 26, 2021
Barbara
United States of AmericaRequested room to be made up next day upon check-in. It was not.
Spacious room layout, comfortable bed.
Stayed in December 2021
Reviewed: December 13, 2021
Elaine
United States of AmericaWe had no clue you had to request for your room to be cleaned 4 hours in advance. That makes no sense to us. We found out by coming back to a room w the beds not done and no new towels and garbage in our garbage can. My friend made are beds. Very disappointing
Location was good. Could get anywhere from the hotel within a great time.
Stayed in December 2021
Reviewed: December 7, 2021
Alex
United States of AmericaBreakfast was too small with very few options. No-one cleaned my room either.
I liked the staff, everyone was friendly and the hotel was in good shape. I would stay again!
Stayed in December 2021
Reviewed: December 2, 2021
Neeya
United States of AmericaI stayed for 9 nights but my room was only cleaned once
It was comfy and spacious
Stayed in December 2021
Reviewed: October 2, 2021
Ivelisa
United States of Americatru
Vent system needs to be clean hood n i no
Stayed in September 2021
Reviewed: September 5, 2021
Iris
United States of AmericaClean, quite, friendly staff
Stayed in September 2021
Reviewed: August 26, 2021
Oscar
United States of AmericaThe common areas are smaller than they appear in the photos. The pool could use some more furniture. The additional “lounge” area with the firepit is in the front of the hotel next to the main entrance and parking lot, so it didn’t feel like a place you could comfortably relax in. The pictures made it look like an oasis but it was lackluster. The firepit was covered the night we stayed — not sure if it’s only used in the “winter” but would’ve been nice to see it on. The room felt and looked clean but upon closer look some of the surfaces needed an extra wipe down. There was what appeared to be sand and hair from previous users. (The hotel was sold out so I figured they had rushed some of the cleaning. Not too big of a deal but was the primary reason for not scoring this as “exceptional.”) We got back to the hotel after 11pm on a Wednesday night and most everything in the area was closed — not many restaurants to begin with — so we drove to the nearest fast food drive thru. I was craving waffles in the morning but for some reason they weren’t available that day.
We arrived early and were able to use the pool while waiting for our room. The pool was nice, clean and warm. The room was huge, quiet and very comfortable. Modern decor and finishes. Loved the full size refrigerator, dishwasher and plenty of countertop space. A/C is a window unit but it was controlled by a thermostat on the wall and the sound was barely noticeable, if at all. Great view on the poolside with plenty of natural light, and blackout shades for sleeping in. Breakfast sandwiches were tasty. Staff was very friendly and accommodating of our requests. Overall I had a great night of sleep.
Stayed in August 2021
Reviewed: July 3, 2021
Henno
United States of AmericaNo soap in bathroom dispensers. The breakfast was mediocre.
The room was a good size. Nice to have a seating area and kitchenette.
Stayed in June 2021
Reviewed: June 19, 2021
Gokce
United States of AmericaThe male receptionist should learn how to smile
Location, design, comfortable.
Stayed in June 2021
Reviewed: May 29, 2021
Jo
United States of AmericaSo glad I booked here. The staff was extremely nice and the common use areas were always clean
Stayed in May 2021
Reviewed: May 24, 2021
Pablo
United States of AmericaI did not like the fact that I tried to get 2 extra pillows and the guest server said there weren't any due to sold out and the bathroom towels should have been replaced at least once I had to use the same towels during my entire stay
the breakfast was very good and had a good variety to choose from and was very well organized and super clean .throughout the entire hotel seemed very clean.
Stayed in May 2021
Reviewed: May 23, 2021
Rachis
United States of AmericaParking fee is ridiculously high and unnecessary
Staff was friendly and helpful
Stayed in April 2021
Reviewed: March 1, 2024
Heidi
United States of AmericaWasn’t to much we didn’t like. Maybe update trim in bathrooms.
The property was very close to the airport. Very clean! And the guest check in, Evan was amazing! He was so kind and helped with all our last minute needs
Stayed in February 2024
Reviewed: February 5, 2024
Elba
United States of AmericaEverything
Stayed in February 2024
Reviewed: February 3, 2024
Sharon
United States of AmericaI loved everything!
The facility was clean and Rob at the front desk is totally amazing.
Stayed in November 2023
Reviewed: January 1, 2024
Lisa
United States of AmericaThe bathroom was not properly cleaned. There were no towels or soap in the bathroom upon arrival. I had to ask for said amenities. My room was bypassed for cleaning. I called the front desk and was told that I had to ask for room service.
The location is great. Hot breakfast options.
Stayed in December 2023
Reviewed: December 31, 2023
Ike
United States of AmericaFALSELY ADVERTISED!!! When we booked this hotel for our extended stay vacation we booked it based off of the fact that an indoor pool was advertise. After checking in and walking around the hotel to locate the indoor pool we were informed that there is no indoor pool on the property, only outdoor. When I explained the advertisement and the reason for booking to the MOD I was told they have nothing to do with that and didn't know it advertised as such. I contacted booking.com who contacted the property and stated that they would follow up with me and no one ever did. This misleading and false advertisement has cost us a lot and created an overall awful experience. The staff was unprofessional Jenny wore a hoodie on every shift and gave us grief each time our keys needed to be reprogrammed even after I explained that I am unsure why the keys keep malfunctioning. We planned a bbq using the grills on site and to our surprise there was feces all of the patio near the grill area making it disgusting and unclean to cook food. We informed the Vee (staff on duty)who stated "wtf" are you serious right now and stated that she will let somebody know that it needs to be cleaned up. The outdoor pool was full of leaves and bugs and hadn't been cleaned. The grounds keeping and housekeeping could have been a lot more attentive to keeping the rooms cleaned and stocked before they took 2 days off. Everything we needed the front desk stated they did not have or didn't have a key to get it. Needless to say this was a stay from hell from the moment we checked in until now when we are still waiting to be refunded for the illegal false advertisement which was completing misleading and the horrific experience over all.
The location is great. We enjoyed being within the proximity to everything we needed including beaches. We enjoyed the fire pit as well.
Stayed in December 2023
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