900 Woody Jones Boulevard, Florence, SC 29501, United States of America
#10 of 40 hotels in Florence
Guests' ChoiceBased on 366 hotel reviews
8.3Cleanliness
8.6
Comfort
8.6
Location
9.1
Facilities
8.6
Staff
8.9
Value for money
8.2
Free Wifi
8.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 8, 2024
Robert
United States of AmericaBarking dog disturbed morning rest. Overcharged by $16.50 = not yet reimbursed after call back to site agent. Breakfast muffins = hard bread.
Loco = 10.
Stayed in May 2024
Reviewed: April 29, 2024
Mary
United States of AmericaThe front desk person on check in seemed distracted and not friendly. She offered the person ahead of me bottled water but didn’t offer it to me. She just handed me my room card and walked over to the other computer , I had to ask the other woman if I was all set, now she was very friendly
Breakfast was good and the lady who was in charge of it was a wonderful woman
Stayed in April 2024
Reviewed: April 20, 2024
Kalicharan
United States of AmericaIt was good
Stayed in March 2024
Reviewed: April 15, 2024
Scott
United States of AmericaThe room
Stayed in April 2024
Reviewed: April 6, 2024
Robin
United States of AmericaLights were a bit tricky to operate
Comfortable room with nice amenities
Stayed in March 2024
Reviewed: March 29, 2024
Carolyn
United States of AmericaReception greeter could have been a bit nicer; seemed annoyed that I told her I had a dog with me; said it wasnt in my profile; I asked if I needed a dog tag for the door and again she seemed miffed at my request. Seems the greeter lacked any basic cordial greeting training.
Clean, modern property.
Stayed in March 2024
Reviewed: March 10, 2024
Kyle
CanadaPrice
Staff were amazing
Stayed in March 2024
Reviewed: February 12, 2024
Christina
United States of AmericaI wish all hotels would convert to smart tvs. We like to watch a movie on Netflix before bed.
The room was very spacious and clean. Staff was very courteous and helpful. Also loved how warm the pool was!!!
Stayed in February 2024
Reviewed: January 10, 2024
Tana
United States of AmericaThe elevators had a strong perfumed/air freshener smell that was present in both elevators.
Clean, comfortable, and spacious.
Stayed in January 2024
Reviewed: January 10, 2024
Elliotti
United States of AmericaNothing, stuff was very helpful.
Everything worked as advertised on the website and the indoor pool was also working as expected. Breakfast and overall stay was pretty pleasant for a short stay.
Stayed in December 2023
Reviewed: December 23, 2023
Susan
United States of AmericaThe staff is always so pleasant from check in to breakfast set up and check out. Love the calm attention they provide to dogs.
Stayed in December 2023
Reviewed: December 1, 2023
Liliafrica
United States of AmericaCharge too much for my pet - $100 is way too much, a rip off if you ask me
The location
Stayed in November 2023
Reviewed: November 18, 2023
Jackie
United States of AmericaThe scent of dog in the room
Everything was very nice very comfortable. However, my room had the smell of dog, and it was very strong.
Stayed in October 2023
Reviewed: November 1, 2023
Diane
United States of AmericaRefrigerator did not work. Bathroom cleaning was incomplete. Looked like a rush job. Shower needed fresh caulking due to mildew. Otherwise the room served its purpose.
Stayed in October 2023
Reviewed: October 29, 2023
Donna
United States of AmericaThe first two rooms I was assigned had not been cleaned thoroughly. However, the front desk employee was very professional and put me in a room/suite that was clean. The hotel will be going through a renovation in December 2023. I think it was just bad timing.
Location is right off I-95 and convenient to many dining options. There were plenty of breakfast options and the coffee was fresh and hot. The employee working the breakfast area was attentive, friendly and helpful.
Stayed in October 2023
Reviewed: October 2, 2023
Eric
United States of AmericaI didn"t like the breakfast. For the money I spent for rental It should've came with an high end breakfast like the other Hilton properties. Sandwiches were burnt, eggs frozen and not much to choose from.
I like the location
Stayed in October 2023
Reviewed: September 28, 2023
Cameron
United States of AmericaWonderful experience checking in easily and clean hotel
Stayed in September 2023
Reviewed: September 25, 2023
Virga
United States of AmericaAll was good.
Breakfast was good. A variety was available and taste good. Like the location.
Stayed in August 2023
Reviewed: September 5, 2023
Cheryl
United States of AmericaPrice was overpriced as cost was raised due to event. Not the normal price and rooms are not worth the cost of the inflation just because of an event. The rooms don’t change during events to make them worth more. They remain the same as any other time or day.
Didn’t smell weed everywhere. Clean and staff was pleasant.
Stayed in September 2023
Reviewed: September 2, 2023
Mark
United States of AmericaWe so enjoyed our stay here. Very relaxing and enjoyable. Worth every penny! The staff was friendly and helpful.
Stayed in August 2023
Reviewed: July 25, 2023
Cheryl
United States of AmericaRefrigerator did not work in the room. Ask the desk about it and they said they send somebody to fix it and they sent somebody to fix it but it was never fixed and through our whole day we had no refrigerator
Room was great. Beds were comfortable. Facility was good
Stayed in July 2023
Reviewed: July 23, 2023
Ronica
United States of AmericaRoom smelled musty. Elevators smelled like wet dog.
The spacious room.
Stayed in July 2023
Reviewed: July 11, 2023
Catreena
United States of AmericaThe pillows just wasn't comfortable that was the only complaint I had on my room.
I enjoy the room and the staff was very friendly. The room was very comfortable. I also like how close every thing was.
Stayed in July 2023
Reviewed: July 6, 2023
Niambi
United States of AmericaThey told me my room will be ready in a hour and I waiting over 2.5hrs
Stayed in June 2023
Sainte-Luce-sur-Loire, France
Ko Tao, Thailand
Bowral, Australia
Berlin, Germany
Kremenchuk, Ukraine
Saint Clairsville, USA
Nikiana, Greece
Hakusan, Japan
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content