Everything was great.

A little ‘out of town’ but 10 minutes by car to downtown. A very tastefully designed hotel- a pleasure to see pretty rugs, upholstery and curtains… all the textiles looked Scandinavian in taste. Such a treat to see teals, silvery greys and light ochre instead of brown brown brown! Rooms are roomy, well-designed, with kitchenette and very nice bathroom and bath products. Very comfy bed and pillows, with new white linens. The entire hotel seemed quite new or newly renovated, including pool and gym, Very pleasant staff, especially housekeeping and breakfast staff. Breakfast offered the usual juice, teas and coffee, bread, waffles, yogurt, fruit, scrambled egg, potatoes, very greasy sausages and not sure what the other was?! We don’t eat meat but others seemed to not be put off by the greasiness! It was plentiful and buffet style. Parking was free and next to the hotel. Hotel was very easy to find, just off the main route, and there is a bus stop across the street if you prefer not to drive to town. We’ve stayed in a number of Homewood Suites and liked this one a lot in a generally pleasant and quality hotel chain.

Stayed in April 2024

The beds were not very comfortable.

The hotel was clean and the staff was extremely polite and friendly.

Stayed in May 2024

The breakfast was a little under whelming. I would suggest a little more of a variety of food. I could not think of anything else I didn't like.

The location was great! The rooms were very nice and clean. I liked the kitchenette area. The pool and hot tube was nice after a long day. The staff was really good, they even offered recommendations for hiking adventures!

Stayed in April 2024

Location was close to restaurants and attractions.

Stayed in April 2024

All employees where very nice, the room very comfortable and clean, the breakfast was very nice

Stayed in March 2024

Like everything about it.

Location was close to everything. Was so clean and the bed was very comfortable. The staff was incredible. Everyone and I mean everyone went out of their way to help in any way they could. It was the best customer service we have ever had. Would absolutely recommend this hotel.

Stayed in April 2024

We loved our stay, beautiful room with mountain view. Yummy breakfast and Leo Conway demonstrated his help and kindness to all! Please recognize Mr. Leo Conway for his stellar work, ethics, kindness and help to all!

A BIG THANK YOU to Leo Conway!!! He is the kindest hard working man I know! Always there to help in anyway, Please recognize Leo as a stellar Employee! With my thanks and prayers to Leo.

Stayed in April 2024

We always enjoy our stay! Great staff and great rooms

Stayed in April 2024

The bed mattress needs improvement.

The complimentary water and the kind and considerate staff!

Stayed in April 2024

Lida from the front desk at check in was rude and seemed like it was a bother to do her job. She got huffy when I inquired about the aforementioned "premium suite" situation. The toilet paper was like wiping with a whisper so that definitely could have been better.

The location is ideal, which is why we chose this hotel again. However, apparently last time we stayed in a "premium suite" and this time we did not, though we didn't select or see anything listed at premium when booking. It doesn't really matter , except "premium" suites have a view and come with snack and drink which was a perk I was looking forward to again this time. Also, Karen K from the kitchen/breakfast staff is the actual best and deserves a raise

Stayed in April 2024

No complaints!

All the staff were welcoming and friendly. The evening reception was excellent! Pool was clean and water was warm. We left before breakfast, so I can't comment on that.

Stayed in March 2024

Busy elevator

Breakfast had a lot to offer and varied daily. In room snacks and drinks were a big plus. Staff went above and beyond expectations.

Stayed in February 2024

I thought price was high given my previous stays.

Breakfast was good quality, with various choices.

Stayed in January 2024

Not a big fan of Tunnel Road but that seems to be where many hotels are located

Clean and comfortable

Stayed in February 2024

Breakfast was so so Bed could use a better comforter- very thin Our car was broken into along with 10 others. Not sure we Wii stay there again due to security.

Staff was great and hotel was clean

Stayed in January 2024

Great breakfast, decent fitness room and all in all a very good place to stay - especially with family. We had lots of room with a kitchen, large bathroom and fold out couch. Very nice staff and good breakfast.

Stayed in December 2023

Breakfast was outstanding, outstanding staff and friendly

Stayed in December 2023

Excellent facility, sparkling clean. Check in was easy and my receptionist was delightful. Check out with a breeze as well. I did not feel stressed or as if I overpaid for my accommodations at all. I stayed in a king suite with my friend as well as my cat. They gave us a little placard for the door to warn housekeeping that there was an animal in the room and to not let them out. I also told them that I wouldn't need housekeeping while I was there, but I really appreciated the extra step to ensure the safety of my cat. I did not partake in breakfast but they had a wonderful breakfast area. They also had snacks and amenities for purchase so I didn't need to go out when I realized I left my toothbrush at home. I felt really secure because all other doors other than the reception area require a keycard to enter, so nobody without a keycard can get into the property unawares. When utilizing Uber, it was really easy for them to pick us up and drop us off at the entrance of the building. The location is absolute perfection. Only a few minutes drive from downtown. Highly recommend.

Stayed in December 2023

Nothing

Clean Indoor pool and hot tub

Stayed in November 2023

Nothing it was great.

We had free breakfast, snacks, water, and soft drinks. It was very quiet. We had a living g room kitchen bedroom and bathroom. It was very close to the biltmore.

Stayed in November 2023

everything was super clean, very friendly staff, breakfast is 10/10 We are a family of four with two girls who enjoyed the pool, you will find beautiful views 13 minutes from the hotel, you can also explore the Nature Center zoo, your kids will love it, the hotel rooms are very clean, and let me tell you something else you can bring . Your dog was simply perfect for me since our little dog always went with us everywhere.

Stayed in November 2023

Pool and hot tub could be a little bigger and cleaner

Stayed in October 2023

Everything is spectacular except that the breakfast is a little poor, they should have more variations

This is a perfect hotel well located to go to any tourist destination in the mountains, the Biltmore house is super close, restaurants around Olive Garden are spectacular. The hotel service is very friendly all the time.

Stayed in October 2023

Should have had more towels/wash clothes in bathroom since I booked it for 4 people.

The suite was nice and roomy!

Stayed in October 2023