Rooms were ever nice and clean. Staff was very pleasant. Breakfast was delicious.

Stayed in March 2024

I didn't have anything that I didn't like.

Everything was clean and modern. Friendly atmosphere and calm and relaxing environment

Stayed in December 2023

I don’t know Everything was fine

Extremely friendly people Clean and cozy rooms. Nice pool and great hot tub

Stayed in December 2023

A hot tub? The hotel was amazing. Nothing to improve for such a great price. Maybe just keeping a more well trained staff for checkin. Everyone is struggling with staffing lately, though.

We loved everything about our stay in Charlottesville! Most notably, the lady taking care of the breakfast service was outstandingly caring. She took the time to talk with guests and went the extra mile to take plates and clear tables. We were absolutely the most relaxed on our trip in the Homewood Suites. Everything was as intuitive and cozy as could be.

Stayed in September 2023

I called in an hour early but was told I can’t but to wait to 3. 3 o’clock came and was still not ready.Finally Barbie and Anna made it happen for us.

Went to the hotel at 3:00 and my room was not ready but Barbie and Anna did everything they can for me and and my family.

Stayed in August 2023

The only thing was the pull out bed had springs broken and was uncomfortable.

The staff was awesome! Jamar at the front desk was super helpful and so nice. The room was clean. The layout was perfect for our family of 5.

Stayed in August 2023

Staff was friendly and helpful. Our room was spacious and perfect for a family of 5

Stayed in August 2023

Brea

Breakfast area was not clean

Stayed in July 2023

I paid $75 extra for 1 night with pet.

Facility met expectations that I've come to expect from Hilton properties. Overall, excellent.

Stayed in May 2023

weak WiFi , no bar/cocktail lounge, expensive

room size, patio, great breakfast

Stayed in May 2023

Nothing!

Everything was great from the room to breakfast!

Stayed in March 2023

The rooms could use freshening, new carpet or flooring would improve the overall appearance. It would be nice to make a bigger area with a garden out front so folks could enjoy the outdoors in the sun in the late afternoon. They do have an area with seating it just is very small and can only accommodate four to five persons

Loved the staff! All go out of their way to make you comfortable. Tim and Virginia in food service were exceptional. My brother has cancer and is staying there. They both were so sweet to make sure our needs were met , kindness and compassion helping others. The staff at this hotel are engaged and very helpful with the needs of the clients. The amenities are great. Outside fireplace is terrific, the seating area in the back is large and spacious with lots of seating! A great area to sit and enjoy peaceful. Hotel has a large heated pool and spa.

Stayed in March 2023

spacious room, supermarket and restaurants nearby. the best attention at breakfast.

Stayed in December 2022

worn carpet

layout of room

Stayed in January 2023

The location was nice. The room was bigger than I expected which was really nice. I would stay here again.

Stayed in January 2023

double charged. Horrible customer service. The receptionist mistakenly charged me for our booking a second time. Upon check in she mentioned that my card was needed to be kept on file for any damages. I agreed then she continued with checking up in. She let me know to swipe my card so I did without question. Once I looked to read the scanner I saw I was being charged and additional $700 usd. I immediately pulled my card out but the transaction had already been authorized. I told Elieen (the receptionist) of the mistake and she immediately started to raise her voice stating that it was necessary. I let her know I understood that but I’m no case should I be charged again for booking since it was paid in full through booking.com. She went on to say that booking.com never sends the files over and must have messed something up because I had not in fact paid. I let Eileen know that I had paid and that there must have been a mistake. I asked when this authorization would be canceled due to the double payment. Thankfully her coworker was there to help her void out the authorization (hopefully). I did not enjoy being almost yelled at on the case of her mistake. I as most people was just concerned that a hold of my funds would have gone into effect due to her mistake. The coworker of Eileen’s must be used to her personality because she just shook her head as she raged on about how I was incorrect. Once she realized she had made a mistake she never apologized nor spoke to us. She just completed the check in and sent us on our way. In the end it put a sour taste in our mouths.

Room size, Location, Hot Shower, Full Kitchen

Stayed in November 2022

The staff was great. They have a lot of compassion for those that are going through stuff, such as my husband being in the hospital. Doris, Amber, Barbie, Al.....? and the young lady at the reception desk (I am sorry I can't remember her name) were all so kind with their words and actions. It was greatly appreciated.

Stayed in November 2022

No hot water in shower

Place and people were very nice and accommodating Not proactive in informing us of no hot water so cold shower in the morning.

Stayed in October 2022

smokers right next to the door/where you enter

we loved the breakfast- the staff was awesome- we witnessed another visitor spill his coffee on the carpet and one of the workers cleaned it up with a smile- we wanted to say that we see you and we appreciate your hard work and thank you we’ll be back

Stayed in October 2022

We couldn’t all be on the same floor but it worked out fine…not a problem.

Breakfast was great and we really enjoyed the fire pit…had wine and cheese with our family out there on the first night!

Stayed in October 2022

We loved all that Homewood Suites by Hilton -Charlottesville had to offer! The pool, and hot tub were a hit with all of us. I enjoyed working out in the fitness room which was exceptionally clean. There was a half court basketball my boys enjoyed playing on. You don't even need to bring a ball they provide them at the front desk! We really enjoyed the patio area outside and used their grilling area to cook out one night! We loved the atmosphere in general because it drew you together with other hotel guests. The free breakfast in the morning was a bonus! I think a double bonus is their Wednesday social! The room was a hit for us as well. There was ample space for my family of 6. The boys slept well, and so did I! We loved being within walking distance to Whole Foods, and stopped off at Kroger for our grilling night. The staff was very hospitable, and we never had any issues with the kids. We really felt welcomed and everyone was very friendly, and accomadating. We definitely plan on coming back!

Stayed in September 2022

The breakfast worker was hovering over everything and was very overbearing.

Great location. Nice outdoor space to relax in and I enjoyed the pool and hot tub.

Stayed in September 2022

Particularly the homefry round potatoes. The eggs were good and fresher fruit could be offered.

The food could've been a little warmer, coffee was exceptional!

Stayed in July 2022

phone app wouldn’t open side door

the staff

Stayed in June 2022