How the hotel was made it was like a maze just to get around the building, my shower had mold in it, the televisions were outdated. The pull out couch was very frail.

It was nice and quiet. Staff was great!

Stayed in July 2025

I booked a king suite online weeks before our stay.When we arrived we was disappointed because apparently the front desk overbooked for the king suites.My husband and I received a queen suite.Very disappointed.I guess we paid for the disappointment do to arriving later in the day.Janet

Stayed in May 2025

We stayed on suite 101z the bedroom was comfortable, the bad a little hard, the shower awful, a little noisy since it’s near by the elevator.

We stayed on suite 101 the bedroom was comfortable, the bad a little hard, the shower awful, a little noisy since it’s near by the elevator.

Stayed in May 2025

Need hot tub in room

Location and room

Stayed in November 2024

The room wasn't that clean. Also we couldn't adjust the air and it was freezing cold at night.

The location

Stayed in September 2024

Pillows sucked and the elevator mechanism was next to the head of the bead and i woke up to that multiple times and it was kinda bad that you could hear the elevator noices so clearly.

Breakfast was good and location was nice. Breakfast coffee would be better if little more stronger.

Stayed in March 2024

long corridors, slow elevators, uninspired breakfast (super clean though)

very clean, real suites, great staff, good location

Stayed in December 2023

The pool was closed main reason I booked was for the pool

Breakfast was great cleaning lady on Saturday was excellent Very helpful and professional.

Stayed in October 2023

One of the pillows in the room still had mascara on it from a previous stay I guess .

The staff was amazing! Me and my daughter loved her energy and she was very welcoming!! Favorite part besides shower and pool was her!

Stayed in September 2023

The property is old/dated, unclean in parts, and in need of upkeep, deep cleaning, and/or updating. The ceiling of the pool is flaking/peeling, the fitness center was humid and without fans, the disinfecting wipes container in the fitness center was empty, and the seating in the breakfast area is stained. Breakfast was cheap and unappetizing. I don’t expect a Michelin Star meal, but the eggs and oatmeal were both sitting in water making them soggy and inedible. In our own room, in the ceiling of our bathroom had a plethora of mold spots, the beds were not made very nicely and our comforter had a large split seam. There was garbage behind one of the armchairs and on top of the refrigerator (an inflated balloon, gum, wrappers, a serving tray top) left from a previous visitor, which made the place feel unclean. The couch had a foul odor that was really only noticeable when you were sitting on it (not to be crass, but it smelled like a fart), and overall it just seemed like the room needed a deep clean. We stayed for three nights and ran out of toilet paper before our last night. We asked the hotel staff for more and they said they only had 7 rolls left for the entire hotel? They gave us one, but it doesn’t seem like they’re very prepared. Our trash was never taken out, our towels were never refreshed, and in general there was a lack of housekeeping. Only on our last night did we see a small sign on the bathroom mirror that said we had to request housekeeping services. It would have been nice for them to let us know that at check-in.

The location of the property was perfect; centrally located and not to far from the family we were visiting or downtown Cleveland. The property had a pool and fitness center, which we utilized. The hotel staff was amazingly friendly and polite. We were always greeted in common areas.

Stayed in August 2023

Pool was cold.

Very clean and comfortable.

Stayed in August 2023

I reserved a room with 2 beds and a sofa bed so my whole family had places to sleep. We did not receive a room with all of these. Staff stated that the sofa bed was damaged. Also the window in the living area leaked water pretty bad during the storm we had that night. Soaking two of my children's phones. Luckily they were undamaged.

The staff was friendly. Most of the building and rooms were very clean. Breakfast was good.

Stayed in July 2023

A few more designated handicap spots would be suggested.  No fault of the hotel but two nights had to park in rear area and with my severe asthma had head to travel a long way to get to one of the rear entry doors and use my room key; quite tired after finally getting in and returning to room; as mentioned, no fault of hotel.

Room was clean, staff very friendly and accommodating when I needed something e.g. trolley to take luggage to car.

Stayed in June 2023

In one of my rooms the refrigerator didn’t work at all. An the air conditioning units didn’t really work in neither room. I also booked for 2 double queen rooms and I was on 1 queen bed in each with a sofa couch, so we had to make it work.

The location was okay.. the breakfast could have had more options.

Stayed in July 2023

a little run down, needs some updating and cleaning

Stayed in May 2023

Heat in rooms was not adequate to keep up with the extreme cold.

Varied breakfast each morning. Very generous as well. Pleasant hosts.

Stayed in December 2022

The grout in the shower needed extra attention. It looked a little moldy.

The staff was changing shifts but everyone was very informative. They made sure to get our room keys to us as seemless as possible.

Stayed in October 2022

The suite looked as if someone else had used it right before I got there - the shower door was open, and there was a towel hanging from the back of the bathroom door.

I liked the design of the suites.

Stayed in October 2022

The breakfast is quite underwhelming (scramble eggs / sausage/ potatoes are tasteless and dry). Luckily yoghurt-cereals is Ok. For the price i would also have appreciated small bottles of water in the room. There were plates and dish washer but no sponge nor dish water detergent. Location is ok, not that many good restaurants around though.

Staff was nice and room was clean

Stayed in October 2022

I know it was free but the breakfast was TERRIBLE!!

The room was great! The bed was super comfy! The living room ans kitchen were great too.

Stayed in September 2022

Breakfast was second rate

Room was very comfortable and homelike

Stayed in September 2022

We stayed there 5 years ago and it was great. This time it was not clean. The breakfast sparse. Short on staff all around. The staff that was there were friendly

Stayed in September 2022

Clara at the front desk was extremely patient and nice to us. Willing to help me find my Hilton Rewards account that I hadn't used in probably 25 years. Ms. Brown made sure our rooms were ready and clean. This is a very clean facility and the patrons are treated with respect, not an inconvenience. Also, the breakfast was fabulous!! 20 mins from downtown, great choice!!

Stayed in August 2025

They gave me a room that had an air purifier plugged in and running full blast. It smelled awful in there. I had to switch rooms. They downgraded me to a room with a queen bed. I tried to get refunded the additional money I paid for the king room, but they said since I booked through a third party, they couldn’t refund me.

The location.

Stayed in August 2025