Reviews of Homewood Suites by Hilton Cleveland-Solon 3 stars

Clara at the front desk was extremely patient and nice to us. Willing to help me find my Hilton Rewards account that I hadn't used in probably 25 years. Ms. Brown made sure our rooms were ready and clean. This is a very clean facility and the patrons are treated with respect, not an inconvenience. Also, the breakfast was fabulous!! 20 mins from downtown, great choice!!

The cleanliness of the hotel.

Old furniture and the smell of the rooms.

The location.

They gave me a room that had an air purifier plugged in and running full blast. It smelled awful in there. I had to switch rooms. They downgraded me to a room with a queen bed. I tried to get refunded the additional money I paid for the king room, but they said since I booked through a third party, they couldn’t refund me.

Friendly staff.

Black mold on bathroom ceiling, bathroom not clean, room reeks of cigarettes.

I like the pool I like that it was breakfast.

I did not like the room was out dated the pillow cases had stains on it.

It was nice and quiet. Staff was great!

How the hotel was made it was like a maze just to get around the building, my shower had mold in it, the televisions were outdated. The pull out couch was very frail.

I booked a king suite online weeks before our stay.When we arrived we was disappointed because apparently the front desk overbooked for the king suites.My husband and I received a queen suite.Very disappointed.I guess we paid for the disappointment do to arriving later in the day.Janet

We stayed on suite 101 the bedroom was comfortable, the bad a little hard, the shower awful, a little noisy since it’s near by the elevator.

We stayed on suite 101z the bedroom was comfortable, the bad a little hard, the shower awful, a little noisy since it’s near by the elevator.

Rooms are bad. Need major renovation

The floor was dirty. The elevator needs repair.. the hotel needs major renovation.

The kitchen

I didn’t get the right room. The main lobby where the coffee is located was not stocked no cream and sugar and underneath in the cabinets were nasty with trash. In my room it was water bottles under the bed. Called the front desk and was notified there were no other rooms available.

Location and room

Need hot tub in room

They were overbooked and told us there were no rooms. This is after I had confirmed the reservation on Friday, October 16, 2024. At 12:30 am, we were told there were no rooms. We had a 2 1/2 drive home and reached our home at 3:00 am. We are not happy with booking.com. The hotel staff said they had no information about us and tried to get it from booking, but couldn’t reach you

Nothing.

Incredibly dirty. Horrible smell throughout the building and in the rooms, likely a deodorizer but instead had a deplorable smell. Had splash stains on the walls, dirty everything, terrible shape. It felt condemned. Front desk wast there when checking in, was not there when checking out, We left minutes after looking around the room. Front desk person was not there at checkout, and honestly we didn't want to hang out there any longer than we had to, not even long enough to complain or check out. We just left. Didn't stay.

Nothing. Absolutely nothing.

Everything. It was DISGUSTING. I'm convinced that this room has never properly been cleaned. I want my money back.

The location

The room wasn't that clean. Also we couldn't adjust the air and it was freezing cold at night.

Location

Children up and dow the hallway late at night banging on doors. My door specifically