Reviews of Homewood Suites by Hilton Columbus/Polaris 3 stars

Great hotel very spacious room. Loved the outdoor sitting area

That our trip wasn't longer

Location

Seemed new, fresh.

Mold in my shower, prev. guest's rotten food in my ice bucket, bags of garbage were in my hallway all day long.

The breakfast is always good

Breakfast was good. Many options.

Bugs in room on air conditioner. Rain leaked in window by air conditioner. Handle broke off door in bedroom. Toaster in room broke.

Did not participate in the breakfast. The location was the main reason for choosing this property. The room was clean but when I got out of bed the next morning there were ants all over the desk in the room. Did not have any food in the room for this to be an attraction for them. There is only one elevator for this property and it was rather slow going between floors. Also was not a fan of the no vending machines on the property. Drinks down at the front desk were way overpriced and not a good selection. Had to walk to a local store to get drinks.

The location was great it was right off the highway and the breakfast was better than expected.

The basketball court wasn’t open.

The location, cleanliness and the staff.

N/A

The sweet type room was excellent

N/a

Location

Was not as clean as it should be they could use some upgrades

Everything! Very friendly staff, nicely decorated rooms, beds very comfortable. Delicious breakfast.

The store inside prices for soda and snacks was overly priced.

Had a pre paid, non Refundable, non cancelable reservation booked several weeks ago. Front desk staff would not honor the reservation and basically created a situation where they booked other guests instead of honoring our reservation I. Order to receive more money for that room than ours thru the third party. Extremely egregious and rude. I’ve never been treated so badly in public.

Front desk staff was a very rude and treated us in a disturbing way. We left and booking.com found us a replacement location and room very quickly.

Staff behaviour, Food, Hospitalization, Value for money

Not applicable

The gentleman at the desk was so friendly and welcoming! The room was excellent. Very clean and comfortable.

The breakfast didn’t start until 7am, which I think is late. We were there for a volleyball tournament that started at 7, so we had to go elsewhere for breakfast that morning. I guess it didn’t really matter because the breakfast looked horrible. The second morning we were able to try the breakfast. The hot choices were taco meat, some sort of white chunky stuff (still have no idea what it was) and precooked sausages. There were many carb based choices, but that doesn’t work for a diabetic diet. Honestly, it looked so bad, we chose to leave the property and pay for breakfast. That was a big disappointment. I expected it to be a good breakfast because everything else in the hotel was amazing. When we were checking out in the morning I asked the lady at the front desk for a receipt. She said she could not give me one because I “booked through a 3rd party”. I asked if I could at least have the total I would be charged. She said no. I’d have to get that from Booking.com. I stay in many hotels and that has never happened before.

So clean and nice! The king suite was soooo big and nice! Staff were friendly!

Room was clean, fresh, and well furnished.

Breakfast was a hot meal as advertised but not a lot of selection, eggs were marginal

the swimming pool and breakfast

n/a

Clean facilities. Staff hospitality. Check out isn't till noon!