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Reviews of Homewood Suites by Hilton Phoenix-Chandler 3 stars

7373 West Detroit Street, Chandler, AZ 85226, United States

#28 of 48 hotels in Chandler

Guests' Choice

Review score

Based on 111 hotel reviews

7.5

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    8.0

  • Location

    8.6

  • Facilities

    7.7

  • Staff

    8.7

  • Value for money

    8.2

  • Free WiFi

    5.0

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Showing 1 – 25

  • Reviewed: 15 August 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Air conditioner only in bed room was not cooling rest of suite

    Stayed in August 2025

  • Reviewed: 4 August 2025

    6.0
    Pleasant
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 9 nights
    • Submitted via mobile

    Are windows didn't open and seem to be broken. The bed was very uncomfortable and old. One of the front desk girls Leilani had an attitude until I spoke to the manager about it.... The bathtub had stains in it the pool was kind of dirty... They are a cashless property so we couldn't leave a tip.

    The room was spacious in our room location was very good considering we did take a dog with us.

    Stayed in August 2025

  • Reviewed: 30 June 2025

    8.0
    Clean, quiet, comfortable, great rates, and convenient to the freeway.
    • Business trip
    • Couple
    • One-Bedroom King Suite with Fireplace - Non-Smoking
    • Stayed 4 nights

    There were only two spoons in the kitchen. There were several of other kitchen dishes and utensils, but not spoons. We were told that housekeeping would come in every other day, but they did not come in at all.

    The breakfast was great! I really liked the breakfast tacos. The room was clean and comfortable. The bed was comfortable, and we slept well. I loved that there was a dishwasher in the kitchen. I like that the kitchen was stocked with soap, and everything I would need. I loved the soaps, shampoos and lotions in the bathroom.

    Stayed in June 2025

  • Reviewed: 31 May 2025

    6.0
    Disappointed
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was not as good as it has been in the past. Potatoes were not cooked all the way through on some of them and they were cooled down, not warm.. Sausage extremely greasy. Eggs watery. No oatmeal or waffles. Room had a portable air conditioner hooked up to the window which kept the room cool, however it was very loud. Problem with toilet flushing properly. Had to have a plunger in our room. So disappointed. We have stayed here many times and loved it. This visit was not a good one.

    Room was very clean. Workout room was nice.

    Stayed in May 2025

  • Reviewed: 12 December 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite with Fireplace - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The bed frame on the bottom. Hit my leg

    The bed

    Stayed in December 2024

  • Reviewed: 1 December 2024

    9.0
    Definitely a plus. Will stay again.
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Portable A/C units on floor.

    Good bed. Good breakfast.

    Stayed in November 2024

  • Reviewed: 12 August 2024

    7.0
    It was okay
    • Business trip
    • Group
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    They I had to pay extra for parking

    I enjoyed the suite room although the pictures were a little misleading about room size

    Stayed in August 2024

  • Reviewed: 20 June 2024

    9.0
    Excelled in every category.
    • Leisure trip
    • Group
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The laundry room wasn’t in service.

    We had booked a normal room initially, however we were moved to a suite, free of charge, that was above and beyond expectations. The staff was very friendly and helpful, and the food was unexpectedly good. We even happened to catch a happy hour with free food and drinks. Amazing stay for the price point!

    Stayed in June 2024

  • Reviewed: 10 June 2024

    6.0
    Pleasant
    • Leisure trip
    • Group
    • One-Bedroom Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    The air conditioner in the 2 bedroom suite was just OK. In the mid afternoon heat, the air condition could not cool the room. It was hot and stuffy in the bedrooms. One room had a portable air conditioner. The other room air conditioner was very loud. The temperature during the day in the room was in the 80's even if the air condition was full blast. Also the curtains in one of the room was torn and tattered with holes in it. I would not expect that from a Hilton brand hotel.

    Stayed in June 2024

  • Reviewed: 24 May 2024

    9.0
    Superb
    • Solo traveller
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The property was excellent. Only complaint was that while my room was almost directly above the check-in desk, I had to walk with all my luggage down a hall and all the way down another to the elevator and then back down the entire 3rd level hall to my room. Way the hell too much walking after a long day driving.

    Your properties are always clean and modern, staff is always helpful and friendly.

    Stayed in April 2024

  • Reviewed: 22 May 2024

    6.0
    Comfortable but needs work
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The room, while clean, seemed slightly run down and the breakfast was disappointing. Linens were rough and the whole hotel had a musty smell and the stairwell was border line stinky.

    The location was nice and the staff was helpful when my first room had a bad smell. The room size was good.

    Stayed in May 2024

  • Reviewed: 16 May 2024

    8.0
    Stay was perfect. Staff went above and beyond to assist.
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Pool area was not properly lit. Hot tub was so cloudy you could not see the floor (too dirty)

    Everything but the poor little pool area

    Stayed in May 2024

  • Reviewed: 13 May 2024

    8.0
    Good location
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Coffee and too little choices

    Good and satisfying

    Stayed in May 2024

  • Reviewed: 31 March 2024

    8.0
    Loved the room/disappointing breakfast.
    • Couple
    • One-Bedroom King Suite with Fireplace - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    We were disappointed in the breakfast each morning. Some items were room temperature/cold that should have been warm or hot, such as the eggs. Oatmeal was old and crusty. Items such as cream cheese and butter were now being served in open jars instead of individual packets. What I witnessed from guests made this type of serving unsanitary. The meat choices were not appealing and very cheap, such as chorizo, instead of bacon or sausage as in the past.

    We have stayed here for our wedding anniversary for several years now and love the rooms. They are spacious, clean, comfortable and have everything we need. Breakfast in years past has always been great!

    Stayed in March 2024

  • Reviewed: 8 January 2024

    8.0
    Our stay was very comfortable and the breakfast was outstanding. The lady who serves the breakfast was so kind and welco
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The property was very clean and comfortable

    Stayed in January 2024

  • Reviewed: 29 September 2023

    6.0
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 18 September 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Suites and the amenities they provide in the room

    Stayed in September 2023

  • Reviewed: 12 July 2023

    6.0
    My stay was pleasant.
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 24 nights
    • Submitted via mobile

    I didn't like how housekeeping would just use their key to come in you're room your supposed to knock and announce who you are. But don't housekeeping have a chart of who's checking out and who asked for there rooms to be cleaned. It clearly stated on the bathroom mirror that if you were staying there several days and wanted your room cleaned that you had to call the front desk to have someone clean your room and notify them. It made me feel like are my belongings safe. I did not like the bugs that were on the side entrance doors and walls. The outside of the hotel need to be sprayed with pesticides or that people did not pick up their pet feces. I didn't like that theyer were no surveillance cameras down all hallways on each floor to show who's going in and out your room or trying to come in and out your room .I didn't like how the fire alarm in the room did not work once I changed to the second room. And I didn't like how they charge you for breakfast but you had a kitchenette to eat in every room I feel like they should have had a separate key for people that wanted to eat breakfast there it shouldn't have been included in the right for those that were getting doordash or Uber eats or making their own breakfast in their rooms.

    The staff was friendly and polite. Loved that it had a kitchenette. Loved how it was a real ac/ heater unit instead of a loud wall unit that sticks out takes up space and makes loud noise. I liked how checkout was at 12:00 and not at 10:00 or 11:00 a.m. in the morning.

    Stayed in July 2023

  • Reviewed: 30 June 2023

    8.0
    Great team work!!
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The pool was down and it was my birthday and all I wanted to do was float and chill. They did say we could use another hotels pool but it had a lot of peeps in it.

    The staff was great my son had surgery and got blood on the sheets and they got me fresh sheets in just a few seconds and understood what happened and that means a lot. Thank you team 😊

    Stayed in June 2023

  • Reviewed: 7 June 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The rooms were hot

    Its was nice

    Stayed in June 2023

  • Reviewed: 25 May 2023

    9.0
    Breakfast was great just wished they had more variety for main dish. Very comfy stay, worth the $
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    AC doesn’t cool enough in the living area because the main ac unit is in the bedroom

    Service

    Stayed in May 2023

  • Reviewed: 22 May 2023

    9.0
    Overall, we had a nice stay. the room was clean, the front desk agents were nice and friendly.
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    the parking. $15/day for minimum parking that should be free.

    the property was clean, no odor, and easy to navigate.

    Stayed in May 2023

  • Reviewed: 2 May 2023

    7.0
    will stay again
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    parking fees loud people at night in pool

    the property was clean. had some minor wear and tare. but over all, the bed was comfortable. the bathroom and tub were big and spacious. my kids complained that the sofa bed was springy. the dishwasher worked. some glasses were dirty. and the toaster needed wiping down. the pool was ok. the breakfast was ok. but money saver. dennys and Rudy’s walking distance

    Stayed in May 2023

  • Reviewed: 24 April 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    What I didn't like was that I was charge $15,.00 a night for my own transportation. Like HELLOOOOO I NEED MY OWN CAR, that's how I got there, how I went around to get my stuff done. When I went to check out I had a charge of $ 30.00 for parking overnight 🤦‍♀️🤦‍♀️ WTH!!!!!!

    Breakfast was average/poor.

    Stayed in April 2023

Showing 1 – 25

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