Reviews of Homewood Suites By Hilton Phoenix Tempe Asu Area 3 stars
66 S Rockford Dr,, Tempe, AZ 85288, United States
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Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewBreakfast was excellent with many options. Comfortable bed, roomy suite Location right next to the Tempe Marketplace with easy access to the walking trail along the river.
Front desk staff could have been friendlier. Bathroom wallpaper damaged and lifting off.
Reviewed: 6 August 2025 · Stayed in June 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewThe room was clean and comfortable
NA
Thank you for your kind words! We're so glad to hear that you enjoyed your short stay and found the room clean and comfortable. We hope to welcome you back for a longer visit next time!
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 3 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewBreakfast
No indoor pool
Thank you so much for your wonderful 10/10 rating! We're thrilled to hear you enjoyed your stay—especially breakfast. While we don’t have an indoor pool, we do have a beautiful outdoor pool for our guests to enjoy during the warmer months. We truly appreciate your kind feedback and hope to welcome you back again soon!
Thank you so much for your wonderful 10/10 rating! We're thrilled to hear you enjoyed your stay—especially breakfast. While we don’t have an indoor pool, we do have a beautiful outdoor pool for our guests to enjoy during the warmer … Show more
Reviewed: 12 June 2025 · Stayed in June 2025
Verified reviewReviewed: 29 May 2025 · Stayed in May 2025
Verified reviewReviewed: 17 May 2025 · Stayed in May 2025
Verified reviewReviewed: 6 May 2025 · Stayed in May 2025
Verified reviewNice room, food and staff
Thank you so much for your kind words! We're delighted to hear that you enjoyed the room, food, and found our staff to be accommodating. Providing a comfortable and welcoming experience is always our top priority, and it's wonderful to know we met your expectations. We hope to welcome you back again soon!
Thank you so much for your kind words! We're delighted to hear that you enjoyed the room, food, and found our staff to be accommodating. Providing a comfortable and welcoming experience is always our top priority, and it's wonderful… Show more
Reviewed: 6 May 2025 · Stayed in May 2025
Verified reviewReviewed: 2 May 2025 · Stayed in April 2025
Verified reviewReviewed: 28 April 2025 · Stayed in April 2025
Verified reviewBreakfast was good. Fresh fruits for vegetarians!
Receptionists were prevented from making a call for a taxi for a customer.
Thank you for your feedback and for highlighting the quality of our breakfast—we’re glad you appreciated the fresh fruit options for vegetarians. We’re truly sorry to hear about the issue you experienced regarding assistance with a taxi. Our aim is always to provide helpful and attentive service, and we regret that this situation did not reflect our usual standards. Please be assured that we are reviewing this matter internally to ensure it doesn’t happen again. We value your input and hope to have the opportunity to provide you with a seamless experience in the future.
Thank you for your feedback and for highlighting the quality of our breakfast—we’re glad you appreciated the fresh fruit options for vegetarians. We’re truly sorry to hear about the issue you experienced regarding assistance with a taxi. O… Show more
Reviewed: 22 April 2025 · Stayed in April 2025
Verified reviewThe room was lovely and comfortable. We enjoyed the sitting area and spacious feel of the unit. Breakfast was quite good with a nice variety of foods. Once in the room, it was a restful place after a day of travel.
The late-evening front desk attendant was not welcoming or helpful. I had to specifically ask her for our room number and directions on how to locate it in the large hotel. Access to the room was a very long walk, and elevators were slow; it was difficult with baggage for us with mobility issues. We did not request handicap accommodations but noted this room was designated as handicap accessible. The room itself would meet ADA requirements, but I can't imagine this long walk or lack of assistance for someone who had requested this type of room. I expected more from this hotel.
Thank you for taking the time to share your experience. We're delighted to hear that you found the room lovely, comfortable, and a restful retreat after your travels. It's also great to know you enjoyed the spacious layout and the breakfast offerings. However, we sincerely apologize for the shortcomings you encountered during check-in and for the lack of assistance from our late-evening front desk staff. This is not reflective of the service standard we strive to maintain, and we will address this directly with our team to ensure all guests feel welcomed and supported upon arrival. We also appreciate your comments regarding accessibility. While the room may meet ADA standards, we understand that the distance from the lobby and the lack of proactive support created unnecessary difficulty. Your feedback is extremely valuable and will help us improve how we assign accessible rooms and offer assistance to guests who may need it—whether or not they specifically request accommodations in advance. We truly appreciate your candid remarks and hope to have the opportunity to provide you with a much-improved experience on your next visit.
Thank you for taking the time to share your experience. We're delighted to hear that you found the room lovely, comfortable, and a restful retreat after your travels. It's also great to know you enjoyed the spacious layout and the b… Show more
Reviewed: 27 March 2025 · Stayed in March 2025
Verified reviewPerfect. Great breakfast selection.
Outside door next to our room did not close securely. It was brought to receptionist’s attention who put in a work order for inspection/repair.
Thank you for your feedback! We're delighted to hear that you enjoyed our breakfast selection. Your comfort and safety are our top priorities, and we appreciate you bringing the issue with the outside door to our attention. Our team has already initiated a work order to inspect and address the concern promptly. We truly appreciate your stay with us and hope to welcome you back soon for an even better experience. If there’s anything else we can do to improve your next visit, please let us know!
Thank you for your feedback! We're delighted to hear that you enjoyed our breakfast selection. Your comfort and safety are our top priorities, and we appreciate you bringing the issue with the outside door to our attention. Our team has… Show more
Reviewed: 25 March 2025 · Stayed in March 2025
Verified reviewI like it was spacious
It's old and outdated Cracks all over the walls TV is so old, no youtube in the tvs The pool was not warm at all It's was really cold. The dressers were broken The ac was so loud and noisy at night
Thank you for sharing your feedback. We're glad to hear that you appreciated the spaciousness of your accommodations. However, we sincerely apologize for the issues you encountered during your stay. Your comments about the condition of the room, TV, pool temperature, and AC noise are very concerning to us. Please know that we take guest feedback seriously and will be addressing these matters with our maintenance and management teams to ensure improvements are made. We truly appreciate your honesty, as it helps us enhance our guests' experience. If there’s anything we can do to make it right, please don’t hesitate to reach out. We hope to have the opportunity to provide you with a much-improved stay in the future.
Thank you for sharing your feedback. We're glad to hear that you appreciated the spaciousness of your accommodations. However, we sincerely apologize for the issues you encountered during your stay. Your comments about the condition of… Show more
Reviewed: 20 March 2025 · Stayed in March 2025
Verified reviewSmells amazing in the hallways. Kitchen was clean, beds were clean, bathroom was clean.
The curtains had crusty stuff stuck on them. The dark couch had some white stains.
Dear Susan, Thank you for your feedback! We’re delighted to hear that you enjoyed the fresh scent in the hallways and found the kitchen, beds, and bathroom to be clean. However, we sincerely apologize for the issues with the curtains and couch. Your comfort and satisfaction are our top priorities. We will have our housekeeping team address these concerns immediately. If there’s anything else we can do to enhance your stay, please don’t hesitate to let us know.
Dear Susan, Thank you for your feedback! We’re delighted to hear that you enjoyed the fresh scent in the hallways and found the kitchen, beds, and bathroom to be clean. However, we sincerely apologize for the issues with the curtains and c… Show more
Reviewed: 15 March 2025 · Stayed in March 2025
Verified review