Reviews of Homewood Suites by Hilton Amarillo 3 stars

Very clean and updated

It was very hard to find at night time.

Great place to stay, and jamie was so helpful

Excellent breakfast, nice rooms, afternoon/evening staff on 8/22& 23 was personable, funny and efficient. Water bottle and ice was nice.

Breakfast and staff were wonderful.

Better parking for vehicles with trailers. At least one piece of equipment in the workout room for seniors or people with disabilities. 1 recumbent bike would meet that need so people with physical challenges can exercise too.

The bed was very comfortable. The junior suite was spacious and had everything I could want, including a stovetop. This location had two guest laundries, not mentioned on the web site, which was great since I was planning to drive to a laundromat. I managed to clean my clothes very easily at the hotel.

The hose on the shower head for the accessible tub could have been a little longer.

Really loved the hours of breakfast and for checkout and everyone was incredibly kind!

The floors were pretty creaky, we could hear our upstairs neighbors walking around late at night.

Convenient location Room is good size

1. Encounter almost 10 bed bug bites during overnight stay. Was asked to show the staff of the bites during check out; 2. Very very low shower volume 3. Rather thin bath towels , not fluffy at all

The room was nicely decorated and very clean. We loved having the little kitchenette, and the bathroom was spacious and nice. The bed was a little hard for our liking but that's just personal preference so not anything the hotel could really fix. We would stay again!

The room seemed clean.

When arrived the lady at the front desk was rude, then we paid for the dog and at 6pm was called stating the dog was barking not even 10 minutes later got another call stating people are asking to move rooms because of the dog. If it is a dog friendly hotel people should understand a dog with bark if they hear something outside of the room or dont allow dogs there. The lady who called was also super rude to the point if it weren't for my family also staying there we would have left and then disputed the charges.

Location and facility was clean and quiet. The pool was a little dirty alot of bugs in it. My kids didn't swim very long due to all the bugs

The lady at the front desk her name was MB, she was rude to me and the Booking.com people. She made getting my reservation modified more complicated than it had to be. She also allowed customers to wait in line and the Jaime girl had to do all the check ins because MB was too concerned about getting her closing work done to go home, than helping customers. Even when I called before getting to the hotel she was rude and short with me on the phone. She wanted the booking.com person to do what she said and if he didn't she said she wasn't going to accommodate ME. Did you hear what I said. she told the Booking.com guy that he has to do it the way she says or she wasn't going to modify my reservation. So basically she was punishing me and my kids because the Booking.com guy wouldn't do what SHE said. It was so bad that another customer in line asked Jaime, the front desk girl, what he could do to help me get a room. Now you know it was bad when a customer standing in line is willing to do what HE can do to help me and my kids get a room, but your employee would NOT. She definitely needs to be reminded it's not about her ego it's about the customer and that ALL customers should be taken care as priority over her closing work.