6656 Gateway Boulevard East, El Paso, TX 79915, United States of America
#57 of 101 hotels in El Paso
Guests' ChoiceBased on 40 hotel reviews
7.9Cleanliness
8.5
Comfort
8.4
Location
8.4
Facilities
8.0
Staff
8.5
Value for money
7.4
Free Wifi
9.2
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content
Showing 1 - 25
Reviewed: August 15, 2022
M
Puerto Ricostaff was not very kind
Excellent amenities and very clean
Stayed in August 2022
Reviewed: May 12, 2022
Alfredo
United States of Americabreakfast lounge. female person Monday morning was just standing in room behind food self service area, being judgemental and vocal when we did not see any “ gloves to be used” sign in order toserve our selves. No visible sign is posted. She should make certain that food in covered trays is ACTULLY Hot. Potatos and eggs were not even warm! she did cone out into the food area but only to converse with a guest.
great location, near the airport, restaurants, near the freeway.
Stayed in May 2022
Reviewed: June 25, 2021
Rudy
United States of AmericaTo property was to close to the freeway which made it loud. The outdoor pool could have been better cared for and honestly the building could have been designed better to block some of the freeway sounds when at the pool.
The property was clean and well taken care of and staff was very nice and helpful.
Stayed in June 2021
Reviewed: June 3, 2021
Gerardo
United States of Americamore coffee selection, there was only 2 flavors available
many items to choose from
Stayed in May 2021
Reviewed: June 1, 2024
Kristina
AustraliaGreat location, really clean, couldn’t recommend more highly A1 stay
Stayed in April 2024
Reviewed: January 3, 2024
Gilberto
United States of AmericaStaff not friendly, not Professional,not knowledgeable
Nothing
Stayed in January 2024
Reviewed: January 4, 2023
Gina
United States of Americathe beds are so uncomfortable! worst night of sleep I’ve had. pillows are past their use date, definitely need new ones.
it was in a great location. My doctor was 2 miles away.
Stayed in January 2023
Reviewed: January 2, 2023
Flores
United States of Americaeverything
Stayed in January 2023
Reviewed: December 24, 2022
Daniel
United States of AmericaGood stay! Bed was comfy!
Stayed in December 2022
Reviewed: December 1, 2022
Jodeen
United States of Americaevery 4th day cleaning, no vacuuming or dusting, no extra TP, paper towel provided up cleaning the 4th day. has to call down and ask and go get it my self. bedding was worn and the previous occupant smoked heavily in the room. we still payed full price four a noon-smoking room that reeeked of cigarette smoke.
large suite rooms with kitchens, daily break fast was good with a lot of selection. this property was safer than others in the area.
Stayed in November 2022
Reviewed: September 26, 2022
Erika
United States of AmericaI didn't like the customer service the guy that checked us in made it seemed like we couldn't afford it and wasn't very helpful at all and rude hecwas very thin and im Spanish he right away said I don't speak Spanish and my Husband had to translate but I understand English very well but not speak it gd and he was plain rude and the suite we got with the wall splitting the room and living was very crowded it, I probably won't be staying at this motel again. Oh I asked the guy for coffe he said there some in the room, he didn't say we have some here or water nothing urgh he was plain ugly rude!!!! For the money this hotel charges they need to invest in customer service way better...
I like the inside of the building, it was clean the entrance only
Stayed in September 2022
Reviewed: August 29, 2022
Cynthia
United States of AmericaN/A
The employees where very helpful and pleasant.
Stayed in August 2022
Reviewed: May 8, 2022
Maria
United States of AmericaBreakfast
Very goog
Stayed in May 2022
Reviewed: January 28, 2022
Daphne
United States of AmericaI live how comfy the bed was!
Stayed in January 2022
Reviewed: January 24, 2022
Jessica
United States of AmericaSignificantly overpriced. Kitchen area was dirty, smudges on windows. Air/heat was hard to work.
Comfortable bed. Car full of belongings stayed safe overnight.
Stayed in January 2022
Reviewed: November 5, 2021
Valerie
United States of AmericaThis review is hidden because it doesn't meet our guidelines.
Reviewed: September 29, 2021
Socorro
United States of AmericaThere was no problems at all.
We enjoyed everything from the stay.
Stayed in September 2021
Reviewed: August 4, 2021
Nadine
United States of AmericaThe room was not as expected. The kitchen did not have paper towels or utensils. The trash can under the sink was very small and did not hold much trash. The room size was smaller than expected for the 5 of us. The bathtub did not have anti-slip surface. My husband almost fell in the tub. I had reserved a handicap accessible room but was given this room instead. Breakfast was served buffet style which was disappointing since COVID -19 was increasing daily so we chose to not have breakfast.
We like the convience of the location.
Stayed in August 2021
Reviewed: July 10, 2021
Brandi
JapanThe room was comfortable and clean and the staff were friendly. The down side is that the pool was small and had pigeon poop every where. Breakfast was basic.
Stayed in July 2021
Reviewed: March 20, 2023
Anonymous
United States of American/a
big
Stayed in March 2023
Reviewed: August 14, 2021
Anonymous
United States of AmericaBreakfast could have been better
Staff
Stayed in July 2021
Reviewed: December 23, 2023
Mayra
United States of AmericaThere are no comments available for this review
Stayed in November 2023
Reviewed: August 27, 2023
Idalee
United States of AmericaThere are no comments available for this review
Stayed in August 2023
Reviewed: July 13, 2023
Rosario
United States of AmericaThere are no comments available for this review
Stayed in July 2023
Showing 1 - 25
Pattaya, Thailand
Cedar Rapids, USA
Hays, USA
Clacton-on-Sea, UK
Split, Croatia
Owego, USA
Paris, France
Bangkok, Thailand
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content